Fbaa's Top Broker Podcast. Settle More Loans!

We've got Nathan back - the FBAA Broker of the Year for 2019, sharing with us a few simple things he does every day that have made a huge impact on his business. Along with the one referral platform you need to have in your team this year. The key takeaway points for this episode are: Daily and consistent action builds momentum How to heat up a conversation with a warm or cold lead Ways to keep in touch with referral partners and how to build confidence Let us know what you think about these tips! 

A simple tip that will gain you an extra 6 hours a day, how social media has become an addiction and how to beat that along with getting on top of emails. The key takeaway  points from this episode are: Apps and tools you can use to cut away from the noise of social media How we can remove email as a distraction Daily audit techniques and calendar scheduling Let us know some of your time-saving hacks and what you've done to improve your productivity.

This week we've got part two of our interview with Martin Grunstein, his ideas are incredible along with his way of thinking about customer service. He really simplifies how we can create processes and work through the customer experience, reframing conversations and getting better outcomes and more referrals. The key takeaway points to this episode are: How can we use guarantees in our business to build trust with customers November 27th and what it means to you Let me know what you think and your ideas around this!

In this week's episode, we've got Martin Grunstein, speaking to us about customer service. He's worked with over 500 Australia companies and he's one of Australia's most in-demand speakers. We're going to go through two simple ideas that can massively improve your business along with some ways to increase referrals. The key takeaway points from this episode include: Why customer experience and customer service is so important How brokers can differentiate themselves Let me know what you think about this episode!

Peter Switzer is back for part two of his talk with Jayden Vecchio about the Royal Commission. In this episode, Peter gives us some practical tips on dealing with the changes from the Royal Commission. By the end of this episode, you'll be ready to put some changes into action! Peter speaks about: The best investment you can make this year Ways to analyse how you can make changes How to analyse your business

In this episode, we're speaking to Peter Switzer as he goes through how the current situation with the Royal Commission mirrors what happened a few years ago with his financial planning business.  Peter Switzer talks about: How changes he experienced with his financial planning business are similar to those in the broking industry with the Royal Commission Considering and rethinking questions like what else are you doing outside of your role, beyond expected tasks as a broker? In next week's episode, Peter is going to go through actionable strategies with us to get on top of the changes with the Royal Commission.

Kirsty Dunphey has worked in the real estate industry since she was 15, owning her own real estate agency since she was 21. Her current passion is all about helping people get to a better financial situation for themselves with Up Loans.  In 2016 she won FBAA Broker of the Year – Tasmania.   In this week's we're back with part two from Kirtsty Dunphey speaking about why real estate agents give referrals and what you can do to motivate them.   By the end of this episode you'll know the inside secrets about working with real estate agents and how to make the most of those relationships.   Three key take away points that we'll cover are:   Why real estate agents give referrals to brokers who get the job done Good referral partners aren't always motivated by dollars and sense Systemisation and proven checklist is how you'll write more loans    

Kirsty Dunphey has worked in the real estate industry since she was 15, owning her own real estate agency since she was 21. Her current passion is all about helping people get to a better financial situation for themselves with Up Loans.  In 2016 she won FBAA Broker of the Year – Tasmania.   In this episode on the Top Broker Podcast, we speak about why communication is so important and how you can use communication to increase your referrals with Kirsty Dunphey.   By the end of this episode you'll understand how you can effectively leverage communicate to generate more referrals.   Three key takeaway points from this episode are: Know your niche Clients refer to those who ask Constant communication is key to success

We've got Jayden Vecchio back, speaking to us about some of his favourite productivity hacks. In this episode, we're going to look at nine tools to save Top Brokers time and streamline their work. Check out these tools and cut out hours in your week with them. We look at: Our favourite tools and why Simple ways you can integrate them into your business  

In this weeks episode we're speaking to Jayden Vecchio about how do top brokers actually stay motivated? We go through five techniques that you can use to stay motivated and maintain your productivity.   We look at: Focusing on the extra 1% Understanding what's your why? Extra tips to keep you motivated Resources to keep you on track

We've got Bernard Desmond, Director of Loan Market back! In less than 12 months Bernard has gone from starting out on his own to being an industry-recognised, multi-award winning mortgage broker. His most noteworthy being the 2018 Broker of the Year at the Australian Broking Awards in June 2018 and over the last 15 months in business he has been nominated in a total of 19 award categories. This week we're talking about how to increase your profitability and boost your dollar per hour value. We look at how you can work smarter not harder and by the end you'll understand some of Bernard's productivity hacks.   Three take away points from this episode: Don't do everything, outsourcing what you're not good at and low dollar producing activities Before you outsource refine your process in detail A fee for service will create commitment and safeguard your time

This week we're chatting to Bernard Desmond, Director of Loan Market. In less than 12 months Bernard has gone from starting out on his own to being an industry-recognised, multi-award winning mortgage broker. His most noteworthy being the 2018 Broker of the Year at the Australian Broking Awards in June 2018 and over the last 15 months in business, he has been nominated in a total of 19 award categories.   In this episode with Bernard Desmond we go through why the speed of service is so important and some tips on how to create raving fans.   By the end of it, you'll know what it takes to get to the top and be ready to get out and go get it.   Three take away points from this episode: Speed of service trumps everything Experience is more important than rate Consistency and setting expectation creates raving fans

This week we have Lloyd Thomas the director of business and product development at Direct Property Network based in New South Wales and broking for over 19 years. He's consistently settling over $100Mil. In this episode, we look at how to create a solid business, which is built on solutions. We discuss the different ways to differentiate yourself from the competition. By the end you're going to feel charged, buzzing to get out and implement everything you've learnt.   What makes a successful broker? Knowing your craft is key. It's the difference between someone joining you and your business and sticking around, or working with you then moving on to someone else. If you find you're losing your clients a lot, it means you don't know your craft enough. You've got to be solution orientated and listen to exactly what they need and discuss it thoroughly.   What solutions are clients after? A lot of brokers think clients are only looking for good rates, but often it's more than that. Speak to your clients

  This week we have Lloyd Thomas the director of business and product development at Direct Property Network based in New South Wales and broking for over 19 years. He's consistently settling over $100Mil. In this episode we look at how to create an attraction business and discuss the strategies to create a referral-based business. By the need of this episode you're going to feel rejuvenated knowing relationship broking still dominants. The main takeaway points from this episode are: Build long term relationships, focus on what's right for the client both now and in the future, putting your needs last. Spend time training your clients on how to refer. Categorise your clients and spend time with the top 20% who refer you the most business.  

This week we have Jeremy Fisher, managing director at 1st Street Financial, based in New South Wales and Australia's most awarded broker. Consistently writing over $300Mil year in year out. With his company's loan book in excess of $4.5Bil he would be Australia's most successful broker.   In this episode we look at how to build your referral partner network and discuss strategies to help implement success. By the end of this episode you're going to feel unstoppable and ready to take your business to the next level.   The main takeaway points from this episode are: The best referral partners are the ones who see value in your proposition rather than your commission split Invest time in your referral partners, be consistent in your delivery with value and don't have any expectations of return. Always play the long game and never the short game in all aspects of your business.  

This week we have Jeremy Fisher, managing director at 1st Street Financial, based in New South Wales, and Australia's most awarded broker. Consistently writing over $300Mil year in year out. With his company's loan book in excess of $4.5Bil, he would be Australia's most successful broker.   In this episode, we look at how to become a billion dollar broker and discuss strategic ways to win by the end of this episode you're going to feel confident in crushing it after possessing the keys to success.     Jeremy, your philosophy is if you're not getting two referrals for every client you're assisting you're doing something wrong, how do you achieve this?   So it's about what you could be doing better to get more business. Everyone does things differently and I rely on the fact that if I provide great service to my clients they will refer their friends and family. I don't look for the next deal, I just focus on the existing client and the deal at hand. I also don't sell based on rates, any

We're back with Peter Vasillis, based in Sydney. In this episode we chat about how putting your clients needs first it allows your business to come first and many ways to become a trusted advisor. By the end of this episode you'll find more of a purpose on how to get ahead.   You started Black and White Finance, eight months ago yet you've been nominated for two awards, how have you done this?   The main reason behind this is because we care and put clients first and foremost, always. We started this and tried to see what would be the most pivotal factor on what contributed to success, and we genuinely are about people.   You're all about giving back to the community, how does this help differentiate your business? Conversion and settlement rates aside, we're proud of the impact we've had on the impact on the local community. We've provided educational resources, through our website and social media to help our clients. Through this communication, we hope to appeal to all different Australians.

Peter Vassilis is the director of Black and White finance, based in Sydney, and he's setting the industry on fire. Only brokering for 12 months, he's already been nominated for two national awards. In this episode, we look at the combination of youth and experience and looking at how to leverage it through mentorship. By the end of this episode, you're going to feel a sense of direction in knowing how you too can 'get on fire' in the finance industry.   Tell us about how your journey started? As cliché as it sounds, it all started on a beach in Greece. My wife and I were talking about what success would look like five years from today. My wife responded saying having a child and being happy and I responded with the same but asked what happiness actually looked like. I've always had a passion for finance and I felt like I was missing the broker piece of the equation. We were able to simplify finance for people making it black and white and that's where we got the name of our business.   How did

Hank Hong (affectionately known as Hank the Bank) is a multi-award winning mortgage broker from Vault Lending Solutions based in Sydney and is one of the most recognised names within Australia in our industry.   In this episode, we look at how you can remain front of mind with your clients while discussing the importance of a solid contact program. By the end of this episode, you'll feel empowered about how you can create a solid business structure that will withstand the test of time.   Why do you value a CRM so much? It allows us to keep track of all our loans, our clients and the main thing from it is commission reports and to pull data. Data is very important for any broker or firm because you've got to be able to track yourself and compare how you went 12 months ago to now. This is my number one priority and should be yours too.   Customer retention is a sore point for most brokers. You've got a 21 touch point program, how does it work? Basically one of the biggest things for me is that I

Hank Hong (affectionately known as Hank the Bank) is a multi-award winning mortgage broker from Vault Lending Solutions based in Sydney and is one of the most recognised names within Australia in our industry.   In the first part of this episode with Hank, we look at how you can create your own luck, discussing the importance of tracking your own progress and success. By the end of this episode, you'll be confident in knowing exactly how you can create consistency in your settlements and be in control of the outcome every step of the way.   In part two, we look at how you can remain front of mind with your clients while discussing the importance of a solid contact program. By the end of this episode, you'll feel empowered about how you can create a solid business structure that will withstand the test of time.     A quick snapshot of Hank: I've been a mortgage broker for about 8 years, I'm currently running a partnership with a new gentleman and previously worked with a very well establish