Helping Sells Radio

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we are going to talk about the value of being customer facing. This is more about you and your career and less about creating customer value. Though creating customer value is required if you want to create a disproportionately successful career.  They go together. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my go

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we will continue our discussion about why you shouldn’t spend one minute worrying about your competition. But instead focus on your customers. The best thing you can do is understand three customer focused concepts: value proposition design, Steve Blank’s customer development manifesto, and conscious capitalism is about creating value for customers.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we will continue our discussion about why you shouldn’t spend one minute worrying about your competition. But instead focus on your customers.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you buil

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about why you shouldn’t spend one minute worrying about your competition.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online con

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about selling outcomes. But not in the way you think. Think if it this way, "Knowing why your company exists keeps your company in existence.” Jeffrey J. Fox. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leader

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about forecasting.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences and masterclasses. The content is just excellent. Go

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about knowing your numbers.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences and masterclasses. The content is just exce

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about vitamins and painkillers and hoping your customer will learn your software watching short videos while waiting at the dentist office. Is that how we should be enabling customers? I don’t think so.   Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built a

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about doing things that don’t scale. We are obsessed with building things that will scale, and that attitude is holding us back.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a be

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about empathy and how far we should go to help customers achieve their goals. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about how you treat employees is how you treat customers. If you want to build a customer-centric company, you probably need to build an employee-centric company first.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of S

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about why customer journey mapping fails and how to fix it.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences and masterc

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm.  You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about the pitfalls of customer journey mapping, playing the infinite game with customers, and the go live is not the goal.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a bet

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm.  You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about something we learned from Mike Weinberg, owning your sales process and that the procurement department is not your customer.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you bui

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm.  You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about a simple way to help customers with data. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences and masterclasses.

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm.  You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about this nonsense that one cannot be a trusted advisor when in a sales role.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm.  You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about trend curation and the need to challenge customers by understanding trends in their industries.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company

We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm.  You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.  In today’s podstorm, we talk about outcome selling. It sounds great, and we should be doing it, but it’s not so easy, as it turns out.  Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.  To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better softwar

Tendayi Viki is a corporate innovation expert who helps companies innovate for the future while managing their core business. He is an associate partner at Strategyzer. And he is author of a new book called Pirates in the Navy: How Innovators Lead Transformation. There are so many takeaways for this conversation. Here are just a few.  You must decide: Do I want to be a pirate in the navy? Self-awareness is key Escape innovation theater The product of innovation is the process not the product It’s not innovation unless it creates a new business model and repeatable value creation The question is not, can you do it? The question is, can you do it again (and faster and/or better)?  Just so you know…I have decided. I am an intrepreneur, and I have decided to be a pirate in the navy.   More about Tendayi: The book: Pirates in the Navy: How Innovators Lead TransformationTendayi’s websiteStrategizerHis Forbes article: Can you do it again? Subscribe at helpingsells.subs

Melissa Perri is the CEO of Produx Labs, a product management consultancy, and the author of “Escaping the Build Trap.” She believes the key to creating great products is growing great product leaders. We talked about: Misunderstanding value Why product management is mostly about leadership The difference between change agents and product managers. Which are you? Her strategic deployment framework how I’m trying to escape the build trap And most importantly, what to do instead of trying to come in, insult everyone, and change the product culture of a company over night. Yeah…exactly what I’m thinking. More about Melissa: The book: Escaping the Build TrapMelissa’s websiteOn Twitter: @lissijeanProduct InstituteCPO Accelerator Subscribe at helpingsells.substack.com