Face Forward

Welcome back to a brand-new series of the Building Better Cultures Podcast! In the first episode of the season, host Scott McInnes is joined by Phil Codd, Managing Director of Expleo in Ireland. They discuss the multifaceted nature of organisational culture, emphasising the importance of aligning leadership and employee cultures. Phil shares insights on employee happiness, effective communication, and the significance of feedback loops in fostering a positive work environment. The conversation also touches on the challenges of hybrid work, the future of organisational culture, and the need for organisations to adapt to a more flexible and inclusive work environments.   Here are some of the key insights from the episode: ·      Culture isn't just one thing; organisations have multiple cultures. ·      Happy employees lead to happy customers and growth. ·      Effective communication is a critical leadership skill. ·      Feedback loops are essential for employee engagement. ·      Celebrating employee lon

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of disconnection in the workplace with guests Susie Leacy and Kevin Empey. They explore the impact of remote work on employee connection, the role of leadership in fostering a cohesive culture, and the importance of intentional strategies to build relationships among employees. The conversation also touches on the multi-generational workforce and the need for organizations to adapt their communication and engagement strategies to meet diverse needs. Ultimately, the episode emphasizes that connection is a shared responsibility between leaders and employees, and that fostering a culture of connection is essential for organizational success.    Takeaways  Disconnection is a significant challenge in modern workplaces.  Connection is essential for productivity and resilience.  Leadership plays a crucial role in fostering connection.  Organizations must adapt to maintain engagement i

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of accountability for values with guests Karen Jones and Karen Hackett. They explore the importance of articulating and embedding organizational values, the role of managers in fostering a culture of accountability, and the potential pitfalls of weaponizing values in the workplace. The conversation also touches on the significance of onboarding processes and the need for open communication and feedback within organizations.    Takeaways  Accountability for values is a significant challenge for many organizations.  Values must be articulated and understood to be effectively lived.  Creating a culture of feedback is essential for accountability.  Managers play a pivotal role in releasing the energy of their teams.  Onboarding processes should embed values from the start.  Psychological safety is crucial for open conversations about values.  Values can be weaponi

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes discusses the third challenge from the Mind the Gap research report, focusing on the importance of learning and development in organizations. Joined by guests Barbara Carroll and Lisa Melody, they explore the significance of multi-generational workforces, the effectiveness of peer learning, and the critical role of leadership in fostering a culture of continuous learning. The conversation emphasizes the need for organizations to adapt their training methods and embrace diverse learning opportunities to meet the evolving needs of their employees. In this conversation, Scott McInnes, Lisa Melody, and Barbara Carroll discuss the evolving landscape of learning and development, emphasizing the importance of practical experience, mentoring, and the integration of AI in shaping future skills. They explore how organizations can foster growth through stretch assignments and collaborative decision-making, while also addressing the challe

  Summary  In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenges faced by mid-management in organizations, drawing insights from the Mind the Gap research report. Guests Katy Lumsden and Neil O'Brien share their experiences and perspectives on the evolving roles of managers and leaders, the importance of culture, and the need for effective communication and training. The conversation highlights the significance of psychological safety, resilience, and the necessity for managers to engage in tough conversations while fostering a supportive environment.     Takeaways  The mid-management layer faces unique challenges from both above and below.  Commonalities in organizational challenges can provide reassurance and strength.  Leadership and management roles are increasingly blurred in modern organizations.  Managers need to be equipped with tools to foster culture and engagement.  The say-do gap highlights discrepancies between senior l

Episode Summary In this episode of Building Better Cultures, Scott McInnes sits down with Denise Black and Denis Doolan to explore the critical role of leadership in shaping organisational culture. Together, they unpack insights from the Mind the Gap report — highlighting the importance of intentionality, inclusivity, and the need for leaders to embody the culture they wish to create. The conversation delves into the consequences of neglecting culture, the essential capabilities leaders must develop, and the collaborative process of defining a target culture that aligns with organisational strategy. The episode wraps up with reflections on how leadership drives cultural change and performance across teams. Key Takeaways Leaders have a disproportionate impact on organisational culture. Inclusivity is essential for effective culture creation. Culture should be woven into the strategic DNA of the organisation. Empathy and active listening are critical leadership skills. Culture is not a standalone initiative —

SUMMARY In this episode of the Building Better Cultures podcast, Sadhbh O'Flaherty takes over the mic to interview Scott McInnes about his recent research titled 'Mind the Gap.' The research explores the cultural challenges organisations face today, particularly through the lens of Chief People Officers (CPOs) in Ireland. The conversation delves into the motivations behind the research, key findings, and actionable insights for organisations looking to improve their culture. Key themes include leadership skill and will, the role of managers, the importance of learning and development, accountability for values, and the challenge of disconnection in the workplace. Scott emphasises the need for intentionality in creating a strong organisational culture that aligns with business strategies.  Mind The Gap Research: http://bit.ly/4gXtNp2    TAKEAWAYS Connection among HR leaders is crucial.  Understanding culture challenges requires frontline insights.  Leaders set the tone for organisational cu

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Catherine Fallon about the critical role of change communication in organizations undergoing transformation. Catherine shares her extensive experience in employee engagement and change management, emphasizing the importance of building trust and aligning stakeholders during periods of change. The conversation explores effective strategies for communicating change, the role of middle management, the significance of storytelling, and the necessity of engaging change agents to foster a supportive environment. Ultimately, the discussion highlights the need for honesty and transparency in communication to ensure successful change implementation.  Takeaways  Change communication is about building trust, not just issuing messages.  Effective change communication aligns people towards a common goal.  Resistance can cripple change programs if not managed properly.  Honesty and transparency are cri

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Clare Duffield, Assistant Chief Officer for People and Organisational Development at the Police Service of Northern Ireland (PSNI). They discuss the importance of workplace culture, the challenges faced by policing globally, and the insights gained from a cultural audit conducted within PSNI. Clare shares the findings of the audit, highlighting both concerns and strengths within the organisation, and emphasises the need for trust, recognition, and support in fostering a positive culture. The conversation concludes with practical steps for implementing cultural change and the significance of connecting employees to the organisation's mission and purpose.    Takeaways  Workplace culture is about the experience of employees.  A clear mission and purpose are essential for organizational culture.  Cultural audits can reveal both strengths and weaknesses.  Trust and transparency are crucial for

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Dara Connolly, CEO of Common Purpose Ireland, about the evolving role of leadership in today's organizations. They discuss the importance of connection, self-awareness, and the need for leaders to adapt in a post-COVID world. Dara shares insights on practical strategies for effective leadership, the significance of mentoring, and the impact of good leadership on society. The conversation emphasizes the need for leaders to be open, curious, and engaged in their communities to foster positive change.  Takeaways  Connection is essential for effective leadership.  Leaders must adapt to the changing landscape post-COVID.  Practical networking is about building genuine relationships.  Self-awareness is crucial for leadership development.  Surrounding oneself with mentors enhances leadership skills.  Creativity can be found in all professions.  Good leadership contributes to soc

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes speaks with Lorna McAdoo, head of ESG at Version One, about the importance of organizational culture, the role of ESG in shaping that culture, and strategies for enhancing employee engagement, especially in a post-COVID world. They discuss the significance of listening to employees, integrating ESG into daily operations, and the potential of neurodiversity in the workplace. Lorna emphasizes the need for organizations to be flexible and proactive in creating an inclusive environment that fosters connection and collaboration among employees.    Key Points Culture is hugely important for organizational success.  Engagement and culture start from the ground up.  ESG initiatives can enhance employee engagement.  Creating real reasons for employees to come to the office is essential.  Flexibility in work arrangements can tap into diverse talent pools.  Listening to employees is key to building

Summary  In this engaging conversation, the speakers delve into the importance of non-verbal communication in leadership, the journey of a brain hacker, the power of subconscious storytelling, the role of empathy in communication, and the science behind influence through mirroring and rapport. They emphasize that effective leadership requires understanding and harnessing these elements to create a positive organizational culture. In this conversation, the speakers delve into the intricacies of influence, decision-making, resilience, and leadership. They explore how to effectively negotiate by understanding body language and the importance of gut instincts in decision-making. The discussion also emphasizes the need for mental resilience through acceptance and positivity, especially in challenging times. Finally, the speakers highlight the significance of authenticity in leadership, advocating for genuine connections with team members.    Takeaways  99.9999% of leaders leave communication skills on

Summary  In this episode, the conversation delves into the intricacies of workplace culture, emphasizing the importance of leadership, purpose, and employee wellbeing. The speakers discuss how culture is shaped by the behaviours tolerated within an organization and the critical role leaders play in modelling desired behaviours. They explore the challenges faced by middle management and the necessity of empowering employees to take charge of their wellbeing. The discussion highlights the need for intentionality in fostering connections and trust within teams, ultimately leading to a stronger organizational culture.    Takeaways  Your culture is defined by the worst behaviour you tolerate. Purpose should be central to organizational culture. Leaders play a crucial role but are not the sole influencers of culture. Middle management faces unique challenges in today's work environment. Wellbeing initiatives must be integrated into the organizational culture. Building trust is essential for effective comm

Episode Summary  In this episode of Building Better Cultures, Scott McInnes sits down with Jonathan Reed, CEO of Paddy and Scott’s Coffee, to discuss the company’s incredible transformation over the past three years. Jonathan shares his journey from employee to owner through a management buyout (MBO) and the challenges he faced in reshaping the organisation’s leadership and culture.  With a strong focus on communication, trust, and a people-first approach, Jonathan highlights how visibility, vulnerability, and fun play crucial roles in creating an engaged and motivated workforce. He also delves into the company’s commitment to social impact, ensuring that business success translates into meaningful contributions to coffee-growing communities.  This episode is packed with insights on leadership, resilience, and the power of responsible commerce to create real change.    Key Takeaways  Transitioning from employee to owner is a profound leadership shift.  The MBO process is challenging but

EPISODE SUMMARY In this episode of Building Better Cultures, Scott McInnes sits down with Jenni Field, CEO of Redefining Communications, to discuss her new book Nobody Believes You and the critical role of credibility in leadership. They explore the eight interconnected practices that define credible leadership and examine how leaders can navigate post-pandemic organisational challenges with empathy, integrity, and self-awareness.  Jenni shares research-backed insights on how leaders can build trust, foster a supportive culture, and adapt their communication styles to strengthen their credibility. From balancing vulnerability with professionalism to embracing feedback as a tool for growth, this conversation offers practical strategies for leaders looking to inspire confidence and drive meaningful change.    KEY POINTS Credibility is the foundation of leadership—without it, leaders struggle to gain trust and influence.  Post-COVID leadership requires a shift towards empathy, integrity, and

Episode Summary:  In this episode of the Building Better Cultures podcast, Scott McInnes interviews Eimear Marrinan, VP of People Experience at HubSpot, about how HubSpot has built and maintained a thriving corporate culture.   The conversation explores the challenges and opportunities of hybrid work, the role of feedback and transparency, and the importance of intentionality in fostering meaningful employee engagement. Eimear shares practical advice and insights into aligning company values with the needs of employees and customers alike.  Key Takeaways:  HubSpot’s culture code acts as a guiding principle for hiring, management, and decision-making.  Constructive, candid feedback fosters personal and organisational growth.  Remote and hybrid work require intentional strategies for communication, engagement, and productivity.  Managers need upskilling and support to lead effectively in dynamic work environments.  Culture is an evolving product shaped by data, feedback, and

EPISODE SUMMARY In this episode, Scott discusses the power of storytelling in organisations with Des Moore and Shelly Hayward from The Cumberland Building Society. They explore the importance of a common narrative during transformation, the co-creation process that engaged employees, and the significance of events like Cumberland Calling in celebrating the organisation's story. The conversation emphasises the need for authenticity, emotional connection, and the ongoing evolution of the narrative as the organisation continues its journey. KEY TAKEAWAYS Storytelling is critical for effective communication in organisations. A common narrative helps unify employees during transformation. Co-creation of the story fosters ownership and engagement. Emotional connection is key to engaging employees. Leadership involvement ensures authenticity and inspires trust. TIME STAMPS 00:00 Introduction to Storytelling in Organisations 02:19 Transformation Journey at Cumberland Building Society 07:10 The Importance of a Com

Episode Summary  In this episode of the Building Better Cultures podcast, Scott McInnes welcomes Tim Threipland from FranklinCovey to discuss the critical role of trust in organisational culture and leadership. They explore how trust impacts performance, the effects of the pandemic on work culture, and the importance of intentionality in building high-trust environments. The conversation highlights the need for leaders to extend trust, create psychological safety, and navigate the complexities of hybrid work. Tim emphasises that trust is not just a soft skill but a vital component of business success, urging leaders to focus on measurable outcomes and engage employees in the process of building a trusting culture.  Key Takeaways Trust is the cornerstone of effective leadership and thriving organisational cultures. High-trust cultures foster agility, leading to faster decision-making and improved performance metrics. Trust is not just a soft skill—it's a measurable and critical business outcome. The pa

Have you ever witnessed patterns of communication that didn’t seem helpful or productive in your teams? Leadership and communication go hand in hand, and who better to unravel this intricate relationship than Marsha Acker. As the CEO of Team Catapult, Marsha understands that there is more to leadership than just technical prowess; it’s about understanding people dynamics and creating a safe environment for open and honest communication.  Throughout the episode, Marsha dives into the complexities of leadership and effective communication within teams, self-awareness challenges and discusses the significant shift from individual to systemic thinking, shedding light on the growing popularity of team coaching. Key discussions include: 1.     A self-leadership quest: How to work with other humans 2.     An insight into communication dynamics and the four speech acts 3.     Communication patterns in teams and organisations 4.     The principle of bringing offline conversations into the room 5.     Are leaders holdi

Can clear communication and the power of the pen have a transformative impact on your business? Absolutely! Get ready to discover all the 'write stuff' as we explore the influence of intentional communication with the founder of High-Value Writing, Erin Lebaqz. In this episode, Erin takes an in-depth look at how leaders can foster trust, respect, and belonging through thoughtful and deliberate writing, creating an environment where people feel supported and acknowledged. Being a good writer isn't solely about getting your message across; it's also about understanding your audience. Erin emphasizes the importance of considering different cultures and generations in your writing and unveils the role of emotion, including the surprising credibility boost that can come from emojis. Key discussions include: The power of writing and the cost of miscommunication Clarity: The key to confusion-free communication Effective communication in a post-pandemic work environment Leadership Models: Can written communication i