Face Forward

  Summary  In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenges faced by mid-management in organizations, drawing insights from the Mind the Gap research report. Guests Katy Lumsden and Neil O'Brien share their experiences and perspectives on the evolving roles of managers and leaders, the importance of culture, and the need for effective communication and training. The conversation highlights the significance of psychological safety, resilience, and the necessity for managers to engage in tough conversations while fostering a supportive environment.     Takeaways  The mid-management layer faces unique challenges from both above and below.  Commonalities in organizational challenges can provide reassurance and strength.  Leadership and management roles are increasingly blurred in modern organizations.  Managers need to be equipped with tools to foster culture and engagement.  The say-do gap highlights discrepancies between senior l