Uc Today - Out Loud

In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what’s becoming one of the biggest emerging risks in financial services: AI governance failure.Theta Lake’s recent research, based on insights from 500 financial institutions, shows a concerning paradox: while AI promises massive productivity gains, most firms are flying blind when it comes to monitoring AI-generated communications, making them vulnerable to compliance breaches, data leakage, and regulatory scrutiny.Stacey brings her former-regulator perspective to discuss what firms are getting wrong, how "AI comms" are redefining risk, and why unmonitored employee-AI interactions are a ticking time bomb.Key Takeaways from the Conversation:The rise of “AI comms”: New categories of interaction demand new compliance strategies.The visibility crisis: 67% of firms admit their staff are likely using unmonitored channels.Tech fragmentation: The average firm uses

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging. With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.Common misconceptions about end-to-end encryption, device management, and co

Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC). As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the episode to watch.

As hybrid work becomes the norm, enterprises face new challenges around collaboration, platform integration, and user experience. In this exclusive interview, Tata Communications’ Vivek Kar explores what it takes to build flexible, secure, and scalable communication environments that support diverse user needs.Key discussion points include:Why multi-platform UC support is now a business-critical capability – from mergers to legacy systems, find out what’s driving platform diversity.The role of user self-service in scaling communications globally – discover how decentralization empowers IT and improves adoption.Balancing vendor consolidation with best-of-breed agility – Vivek breaks down the real-world trade-offs.The future of managed services in UC – beyond basic support, into orchestration, AI-driven insights, and unified governance.Packed with expert insights, real-world examples, and a vision for what’s next, this episode is a must-watch for IT leaders, CIOs, and enterprise collaboration professionals.

Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers. With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities of managing agent onboarding, offboarding, and ongoing administration in today’s fast-paced contact center environments are increasingly complex. Quang Le shares how Kurmi's centralized, automated approach - highlighted through its Genesys integration - helps organizations reduce errors, improve compliance, and stay agile during peak seasons.Key discussion points include:

Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights. In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you’re interested in understanding how a leading systems integrator helps companies stays agile and future-ready, then tune in to hear the following:- Learn how New Era grew into a 4,500-employee powerhouse spanning 180+ countries and seamlessly integrates acquisitions into its strategy.- How AI is being incorporated into customer solutions, making workflows faster, more insightful, and more cost-effective.- The differences in New Era’s mid-market vs. enterprise offerings and the tailored support that large-scale companies demand.- How the company fosters a transparent, collaborative culture that embraces feedb

Is your enterprise struggling with E911 compliance across multiple UC platforms?

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace.

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today’s Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it’s now a foundational layer of modern workplace strategy.In this insightful interview, Brad Hintze shares how AV is transforming from a background support tool into a strategic enabler of hybrid collaboration, culture, and business continuity. As enterprises invest in smarter, more scalable meeting spaces, the conversation turns to the real forces shaping AV in 2025: rising user expectations, seamless AI-powered experiences, and the growing need for infrastructure that can evolve over time.Brad and Kieran discuss:Why AV now sits at the heart of workplace design and digital employee experienceThe importance of building integrated, scalable ecosystems for consistent, invis

How Theta Lake is Redefining AI Governance for Enterprise Collaboration PlatformsWhat does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought.Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolution of AI governance and the real-world challenges facing regulated industries. With Theta Lake recognized as a Visionary in Gartner's Magic Quadrant, this isn’t just a story about product innovation—it’s a masterclass in how to enable AI safely and responsibly.Whether you're trying to launch Copilot, Zoom AI Companion, or simply ensure your whiteboards, chat, and UC tools are compliant, this conversation is packed with hard-won insights from the frontlines of product development.

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank?In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and productivity.You’ll discover:How to modernize without disruption: The smart way to bring AI into existing systems—think virtual agents, workflow automation, and intelligent routing—without the costly rip-and-replace.Why industry-specific matters: Why healthcare, finance, and government organizations need tailored solutions, not one-size-fits-all tools.Security you can trust: What hybrid really means for compliance and risk management in high-stakes sectors.Future-proof collaboration: How partnerships with companies like Zoom ena

In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of work.AI is rewriting the rules of collaboration, and this episode explores how the biggest vendors are repositioning for the agentic era. Our panel of industry leaders unpack four major stories reshaping the UC landscape:Cisco at WebexOne 2025: The panel dissects Cisco’s “One Cisco” strategy, the rise of AI Canvas, and how tighter integration across networking, security, and collaboration could redefine its platform advantage.Slack’s Agentic OS: Dreamforce 2025 unveiled Slack’s evolution beyond chat — into a unified, AI-d

In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower’s global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers preparing their UC strategy for the next wave of innovation.As Microsoft’s Operator Connect ecosystem matures, IT leaders face mounting pressure to modernise telephony, maintain compliance, and prepare for AI-enhanced collaboration. In this insightful discussion, CallTower CRO William Rubio unpacks the evolution of Operator Connect—from its early days to its current enterprise-grade capabilities—and shares expert advice on how to make deployments seamless, measurable, and future-ready.Key talking points:The evolution of Microsof

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron’s Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.Key highlights:

With AI integrated into nearly every platform and hybrid work firmly established, it’s crucial to cut through the noise and understand what truly drives value.Join Sara Barr, Learning and Development Director at Nuwave Communications, as she puts Rob Scott, Founder and Publisher of UC Today, in the hot seat for an unfiltered “UC Reality Check 2026.” This candid conversation reframes UC not just as a technology purchase, but as a critical driver for employee experience and business outcomes.In this video, you’ll discover:AI: The New Vendor Lock-in? Rob Scott shares his insights on how AI can either genuinely enhance your platform or subtly trap you. Learn what questions buyers should be asking vendors about their AI stack and integration.Hybrid Work & Real Collaboration: Why are so many companies still struggling with hybrid work? We dive into what true collaboration looks like beyond endless video calls and where UC platforms should be showing up that they aren’t.The Human Element: Explore the critical li

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service management demands, this is a must-watch.As the pace of UC evolution accelerates, carriers and partners are under pressure to manage sprawling multi-UC ecosystems efficiently. In this insightful conversation, Mark Bunnell explains how NUWAVE’s iPilot is purpose-built to tackle the growing complexity of UC service delivery—streamlining processes, boosting ROI, and eliminating the need for massive dev teams.Here’s what you’ll learn:Why legacy UC service models can’t keep up with the modern multi-platform reality.How iPil

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness.With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergency Routing Service (ERS) and Safety Suite play in ensuring real-time, location-accurate, and regulation-compliant responses to 911 calls. Whether you’re in IT, compliance, or enterprise safety, this is a must-watch.How do enterprises ensure they’re not just compliant with complex 911 regulations but genuinely prepared to protect their people?In this insightful panel discussion, Intrado’s experts break down the dual challenges of regulatory compliance and proactive emergency response—and how their ERS and Safety Suite soluti

In this insightful UC Today interview, host David Dungay sits down with Robin Bunevich, Product Marketer at Zoom, to explore the next evolution of AI in the workplace: customizable agentic AI. With Zoom’s AI Companion woven throughout its platform and a new custom AI Companion add-on just launched, Robin breaks down how businesses can not only adopt AI but make it their own. If you’ve been wondering how agentic AI fits into your organization — or how easy it is to tailor — this discussion is a must-watch.Agentic AI has moved beyond hype and is becoming a critical productivity tool — but to maximize its value, customization is key. Robin Bunevich shares Zoom’s vision of flexible, accessible AI that can adapt to every business’s language, workflows, and industry.In this conversation, Robin and David dive deep into:Why customization matters: From acronyms to workflows, AI performs better when it understands your organization’s context.Low-code/no-code solutions: Discover Zoom AI Studio and how anyone can start c

In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala. Together, they unpack the implications of Microsoft's latest Work Trend Index, which imagines a future built on AI-powered "agentic" organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communications. If you're looking to understand where the future of collaboration tech is headed, this episode is essential viewing.The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft’s vision of "agent bosses" and AI-first organizations to IDC's latest market share data and Avaya’s next-gen platform, this is a deep dive into the trends shaping tomorrow’s workplace.