Uc Today - Out Loud

Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower, and Elka Popova, Vice President and Senior Fellow at Frost & Sullivan. As AI features rapidly light up across communications platforms, internal IT governance models are struggling to keep pace. This insightful session dives into the hidden vulnerabilities of "shadow AI" and the messy reality of multi-vendor environments. If you're looking for a practical approach to standardizing policy, monitoring data usage, and holding vendors accountable without suffocating innovation, this conversation is essential viewing.The rush to implement AI in Unified Communications (UC) and Contact Center (CCaaS) platforms is outpacing IT's ability to safely secure it. When different teams own different parts of a fragmented tech stack, compliance risks multiply, and traditional governance breaks down. William and Elka break down the real-world friction of enterprise AI adoption and share practical str