Informações:
Sinopse
Podcast by Social Impact CX
Episódios
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Episode 39 - Community Pharmacists Advise on Medicare Part D
17/10/2019 Duração: 32minIn Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.
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Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D
10/10/2019 Duração: 33minIn Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.
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Episode 37 – Journey Maps & CX: Getting Executive Buy-in
26/09/2019 Duração: 33minOur host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.
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Episode 36 – Journey Maps & CX: Journey Mapping Workshops
19/09/2019 Duração: 22minOur host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.
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Episode 35 – Journey Maps & CX: Journey Maps as a Tool
10/09/2019 Duração: 37minOur host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.
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Episode 34 - Service Design & CX: Key Points
06/08/2019 Duração: 29minOur host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership? Listen to Part 2 of the conversation now.
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Episode 33 - Service Design & Journeys: Introducing Design Concepts
30/07/2019 Duração: 30minOur host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and different from customer experience? Listen to Part 1 of the conversation now.
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Episode 32 - Building a Culturally Competent CX Program
16/07/2019 Duração: 27minOur host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.
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Episode 31 - Why Cultural Differences Matter for CX
09/07/2019 Duração: 25minOur host, John Corrigan, talks with Sabine Harnau of From Scratch Communications in Amsterdam about the importance of understanding cultural differences.
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Episode 30 - The Impact of Feedback
06/06/2019 Duração: 29minIn Episode 30, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback. Part 2 of 2.
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Episode 29 - Feedback for Good
30/05/2019 Duração: 34minIn Episode 29, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback. Part 1 of 2.
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Episode 28 - Extra Scoop: Social Business
24/05/2019 Duração: 17minEpisode 28 - Extra Scoop: Social Business by Social Impact CX
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Episode 27 - Social Business
09/05/2019 Duração: 27minIn Episode 27, John answers key questions like: - What is a social business? - What is social entrepreneurship? - How do you have a social mission and build a profitable business?
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Episode 26 - Innovating for Greater Social Impact
12/03/2019 Duração: 26minPart 2 of John Corrigan's conversation with Ann Mei Chang, author of Lean Impact.
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Episode 25 - Audacious Goals for Greater Social Impact
07/03/2019 Duração: 31minPart 1 of John Corrigan's conversation with Ann Mei Chang, author of Lean Impact.
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Episode 24 – UX & CX: Research
05/03/2019 Duração: 35minEpisode 24 – UX & CX: Research by Social Impact CX
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Episode 23 - UX & CX: Culture and Getting Started
26/02/2019 Duração: 29minEpisode 23 - UX & CX: Culture and Getting Started by Social Impact CX
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Episode 22 - UX & CX: Design is a Team Sport
19/02/2019 Duração: 32minEpisode 22 - UX & CX: Design is a Team Sport by Social Impact CX
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Episode 21 - A Year of SocialImpactCX
27/01/2019 Duração: 26minEpisode 21 - A Year of SocialImpactCX by Social Impact CX
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