NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Neal Norton, owner of The Bikery in St Petersburg, Florida. The Bikery is a laid-back haunt for coffee, espresso, and pastries, plus a shop selling bicycles, gear, and accessories. The shop opened in 2016 after the idea came to Neal’s son Taylor when he was checking out bike shops online and noticed an awesome shop located in Berlin, Germany that bought and sold vintage racing bikes as well as running a neat little coffee shop.  Neal was into the craft coffee movement that was just gaining steam in the Tampa Bay area.  Taylor knows bikes and Dad loves coffee, so the idea for The Bikery was born. Listen in as we talk about the unique features of The Bikery, how the shop works with their employees, focusing on service shop efficiency, and the future of retail. References: https://stevenpdennis.com/remarkable-retail/, https://www.retailprophet.com/books/Support the show

Send us a textWebsite Navigation Best PracticesSupport the show

Send us a textThis episode’s guests are Monica Garrison, Black Girls Do Bike (BGDB) founder, and Chicago Chapter Shero, Celeste Adams. With over 100 chapters in the US, BGDB is a nonprofit growing and supporting a community of women of color who share a passion for cycling.  They strive to establish a comfortable place where female cyclists can support, advise, organize rides, and promote skill-sharing. By sharing positive images of ladies and their bikes, they affirm that black girls do bike! BGDB also encourages bike advocacy, education, volunteerism, and safety in all communities and worldwide.Guest Host Sheri Rosenbaum, columnist, and Blogger at Sunflower and Pedals, will be chatting with Monica and Celeste. Topics include BGDB’s new partnership with Zwift, ideas on how shop owners can make women of color feel more invited, and the need for the cycling industry to offer extended sizing. We also discuss the challenges of proper helmet fit for black cyclists with natural hair, dreadlocks, or an afro. Helmet

Send us a textHow to Increase Your Store’s Average Transaction ValueSupport the show

Send us a textThis episode’s guests are from the transformative nonprofit organization Trips for Kids. Joining us is Amy Carver, Director of Community and Development and RJ Heckelman, Director of Partnerships and Resources. Both Amy and RJ have been putting passion, energy, and resources into developmental programming at Trips for Kids. Trips for Kids is a nonprofit that provides meaningful cycling programs that inspire children to achieve their highest potential. Since 1988, they have been providing transformative cycling experiences through a network of members that promote healthy, recreational lifestyles, environmental awareness, and personal empowerment for young people of all communities, especially those most in need. The NBDA is a proud community partner of their work. Listen in and learn more about Trips for Kids, current and new programming, and how you as a retailer can and should get involved. Save the Earth, Ride a Bike CampaignSupport the show

Send us a textLeverage your POS DataSupport the show

Send us a textThis episode’s guest is Matt Lyon. Matt is the President and CEO of HydraPak. He’s worked in the outdoor industry for decades and serves as the Board Chair of the California Outdoor Recreation Partnership. In 2018, Polar Bottle, a US-made Colorado based company, joined HydraPak, forming a partnership between two industry leaders and creating new ways to live out the Polar Bottle message. Focused on the bike market and growth and being a cyclist himself, Matt has refined the Polar Bottle line, expanded the US facility, and focused on custom bottles, quick turnaround, and retailer flexibility. In this conversation we will dive into the history of the two companies, the US expansion, Polar Bottle brand, state of the industry, and future plans. Support the show

Send us a textKey Performance IndicatorsSupport the show

Send us a textThis episode’s guest is Bryan Hance, co-founder of Bike Index, a 501(c)(3) nonprofit with a universal bike registration service. Their database is used and searched by individuals, bike shops, law enforcement, and other apps giving everyone the ability to register and recover bicycles. Bryan created StolenBicycleRegistry.com in 2004 because he had way too many bikes stolen - and he realized chasing and recovering stolen bikes was really fun. He works in cyber security and applies OSINT (Open Source Intelligence) methods and processes to chasing bike thieves.This episode is hosted by guest host Sheri Rosenbaum, columnist and blogger at Sunflower and Pedals. Sheri will be chatting with Bryan on the hot topic of bike shop break-ins and thefts, why shops are being targeted, how they discovered stolen bikes in Mexico, and other timely issues.Support the show

Send us a textBike Boom 2022? Support the show

Send us a textThis episode’s guest is Stuart Blyth, CEO and Co-Founder of Hubtiger, a multisided platform for the cycling industry. Hubtiger is a powerful online solution designed to improve workshop efficiency with online bookings, service scheduling, and automated communications. In addition to massive service center efficiency gains, Hubtiger, working in combination with retailers’ point-of-sale software, has been invaluable in fostering positive relationships between bike stores and customers by increasing awareness of customer history, enabling frequent communications, and boosting trust through greater transparency on what servicing has been done and when. Hubtiger is considered a Digital Game Changer for bicycle retail service centers. In this conversation, you will listen in to learn more about the Co-Founder and how Hubtiger can help your bicycle store elevate and modernize your service center administration while connecting the cycling ecosystem for the benefit of all.Support the show

Send us a textSuggestive Selling Support the show

Send us a textThis episode’s guest is Brian Shirk, Owner of Lodi Cyclery in Lodi, California. Fueled by a passion for cycling, Brian Shirk and his wife Karin opened Lodi Cyclery in January of 2021. The 2,200 square foot location has quickly become a hub of the community, with group rides, a Strava club, and custom shop cycling kit. Brain and his wife are active in the small business community and stoked to bring a bike shop back to Lodi. Listen in as we discuss what it was like to open a bike shop during the pandemic, unique ways to work with the community, and plans for future rider experiences.Support the show

Send us a textTaking care of IBD’s mental healthSupport the show

Send us a textThis episode’s guest is Brett Lang, Co-Founder of Ikeono, a texting platform that allows retailers to communicate easily with their customers. Brett started managing Tibella Sports Group in 2017, and quickly realized the industry deserved a better way to communicate. Brett founded Ikeono with his brother Dru Lang, and the platform has changed what communication with our customers looks like and further automated the customer feedback loop to drive positive experiences to review sites. As retailers, we know that customer communication is at the core of everything we do. This conversation will leave you inspired for how streamlined, direct, and efficient your communication can be, allowing you to free up some of your valuable time.  Support the show

Send us a textCURATING INVENTORYSupport the show

Send us a textThis episode’s guest is Amanda Batty, owner of the Bike Coop in Albuquerque, New Mexico, a professional athlete, a bike industry columnist, self-proclaimed trouble-making critic, and simply one badass human. Her raw, honest writing has captivated a following in our industry, her simple, elegant words carry no bullshit and simply tell things as she sees them. She took that same fire and passion and took over the Bike Coop ownership last fall. In this conversation we catch up with her about the shop, the continued bike boom, racing, and the current state of the industry. Find Amanda online: https://www.bikecoopabq.com/, https://www.amandabatty.com/Support the show

Send us a textDigital TransformationSupport the show

Send us a textThis episode’s guest is Hans Rey. Hans is considered the world’s leader in extreme mountain biking. He is a former trials world riding champion, a showman, stuntman, and an adventure mountain biker. He has traveled the world extensively riding over and through areas considered unrideable, all the while capturing the cultural, scenic, and spiritual aspects of these locations. Founding a nonprofit, Wheels for Life, Hans provides bikes for people in developing countries to use for transportation. In this special episode, Chad Pickard, NBDA Board Member and owner of Spoke-N-Sport Bikes in SD, sits down with Hans and catches up on the industry now, the bike boom, and everything to come, from the eyes of a legend.Slay The Bay - Urban MTB Adventure in San Francisco w Hans Rey and Brett TippieSupport the show

Send us a textA Special Message from NBDA President, Heather Mason.Support the show