NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Taylor Essick, CEO & Co-Founder of Kitzuma Cycling Logistics. For the last 20 years, Taylor has had his finger on the pulse of the bike shipping and logistics industry. With the launch of Kitzuma Cycling Logistics in 2020, he is using that experience to help simplify the way bikes move for bike companies and the cyclists they serve. In this episode we will not only get to know Taylor and the company Kitzuma, but also explore the ways retailers and brands can work with Kitzuma, their partnerships, and advice for retailers navigating shipping and logistics forward. Support the show

Send us a textFinding Additional Revenue Support the show

Send us a textThis episode’s guest is Josh Travis, Phat Tire Bike Shop’s Bentonville, Arkansas store manager. The Bentonville location is one of 13 Phat Tire shops in a two-state region—Arkansas and Oklahoma.Bentonville is the headquarters for Walmart, and in 2006 MTB trails were a tool to attract talent to this quaint town. Fast forward to today, and the area boasts some of the best MTB and gravel riding in the US, maybe the world, with the ability to ride right from your doorstep. The town also has world-class restaurants, microbreweries, music, and an admission-free art museum.The guest host for this episode is Sheri Rosenbaum, columnist and blogger at Sunflower and Pedals. Sheri will be chatting with Josh about the Bentonville bike scene, adding a rental fleet to your shop’s offering, and how to manage rentals for the best customer experience. Josh can talk from experience as Phat Tire Bike Shops have 150+ rental bikes in their fleet, including everything from kids bikes and commuters to gravel and high-e

Send us a textHow do you determine which products you offer in your store?Support the show

Send us a textRecent news in both trade and consumer publications around e-bikes risk and safety have prompted attention on the classification of bicycles and lithium-ion batteries. In response to the amount of data, the NBDA has teamed up with experts to offer a SuperWebinar series boiling down the information to outline retailer best practices regarding e-bikes.This episode is a playback of the Fireside Chat that occurred live on NBDA web platforms May 24th, 2022. Listen in to learn more about UL 2849, and what bicycle retailers need to know on compliance moving forward as well as safe storage and handling of Lithium-ion batteries. You can find the video recording here. Support the show

Send us a textWhat about your store layout and design encourages customers to walk through and fully experience your space?Support the show

Send us a textThis is Episode 1 of our new podcast series – The NBDA Nosh. The Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by the team at HLC to talk through the highlights and community effects that the BWYR Retailer Event Fund Program is having. Support the show

Send us a textMaking Everyone Who Walks in the Door Feel Welcome Support the show

Send us a textThis episode’s guest is Neil Macc, Chief Revenue Officer at Beeline Connect.  Beeline, founded in 2013, is focused on delivering software solutions for the bicycle industry. So focused, in fact, the company has facilitated over 100,000 service and fulfillment appointments connecting riders with independent bicycle retailers. Neil brings his expertise in management, product development, sales, purchasing, franchising, and contract negotiation to seamlessly connect the rider, retailer, and bicycle brands for real-time service and fulfillment scheduling. Motivated professionally by team building and creating a seamless customer experience, listen in as we talk with Neil about his journey in the industry, the Beeline Connect platform, and his own thoughts on the industry future forward.Support the show

Send us a textWelcoming the new employee and orientationSupport the show

Send us a textThis episode’s guest is Jessica Hill, Director of Sales at Aventon Ebikes. Her professional career spanning decades, Jessica is a creative, dedicated, and highly motivated leader. Aventon is a brand and manufacturer of electric bicycles whose headquarters are in Brea, California. Aventon was founded in 2012 and was originally a fixed-gear bicycle company, before moving into the ebike market in 2018. Since then the company has released numerous models of ebike, with many of these ebikes winning recognition throughout the industry. Since the initial lockdowns of the COVID-19 pandemic, Aventon and the electric bike industry as a whole have witnessed explosive growth. Listen in and learn more about starting in the bicycle industry, Aventon as a company, consumer ebike trends, and expectation forward. Support the show

Send us a textChoosing the Candidate and Making an OfferSupport the show

Send us a textThis episode’s guest is Ryan Zagata, President at Brooklyn Bicycle Company. Brooklyn Bicycle Company is a bicycle company based in Brooklyn, New York, that was founded in 2011. Brooklyn Bicycle Company originated from the desire to provide people with bicycles to explore their neighborhoods and engage with their communities. The company itself, deeply immersed in its community, designs bikes to celebrate their own neighborhood; multicultural, economically diverse, topographically dynamic, and remarkably collaborative. Ryan and his team are on a mission to make purchasing a product a human experience. Not just providing their customers with bicycles but providing a series of positive experiences from the first interaction to new bike day. Working with retailers, Ryan and his team deliver on that promise day in and day out.  CNN named the Brooklyn Cruiser one of "the coolest commutes on two wheels", and the bicycles have been showcased as fashionable options in publications such as Vogue

Send us a textStaffing, Recruitment, and the Hiring Process- Part 2Support the show

Send us a textThis episode’s guest is Mark Purdy, referred to as a Sensei in the Art of Bicycle Maintenance. His impressive background runs over 35 years in the bicycle industry at all levels from manufacturing to small-town mom & pop shops to multi-store chains and high-end boutiques.  He’s been a race mechanic for US Amateur & Conti teams and an entrepreneur himself running a retail service course in NYC called Ifixbyx.  His knowledge, know-how, and everyday whit come through in every conversation. Listen in as we talk with Mark about his insight and ability to look past the moment to see so much more, his background, mechanics at retail level, the future of the industry, and so much more. Lots of nuggets in this one. Support the show

Send us a textStaffing, Recruitment, and the Hiring Process - Part 1Support the show

Send us a textThis episode’s guests are from Biloxi Bicycle Works in Biloxi, Mississippi. Co-owners Daniel Wijdenes and Bart Luther are turning heads as they drive cycling into the local community of Biloxi. Biloxi Bicycle Works opened around the same time the pandemic started shutting down businesses in America. The business promotes the benefits of daily exercise and welcomes all to the store to expand their knowledge surrounding their own physical fitness and what the Gulf Coast has to offer. Focused on biking, running, and swimming, Daniel and Bart are embracing the true impact a local shop can have on a community by working with Coastal Mississippi’s tourism, providing opportunities and guidance for physical fitness. Listen in as we get to know the team, the store, and how they enjoy helping others experience the great outdoors and improve their health and well-being. Support the show

Send us a textCustomer Science Support the show

Send us a textThis episode’s guests are Gordon Wadsworth, Customer Experience Manager and Sparky Moir, Customer Orders Manager at BikeFlights. BikeFlights, started in 2009, is an easy-to-use bicycle shipping service and a supplier of easy-to-pack bike shipping boxes. Offering low costs, excellent service, and on-time delivery with every shipment, BikeFlights serves individuals, bike shops, events, and cycling industry businesses. Both Gordon and Sparky play essential roles in leading the BikeFlights Customer Support Team, which serves bikes shops and individuals using BikeFlights. They're also both great bike riders, too! Listen in as we get to know BikeFlights as a company, why they guarantee that BikeFlights is the best way to ship your bike, and finally they will offer up some pro tips for retailers and cyclists alike. Support the show

Send us a textSix Keys to Successfully Sell EbikesSupport the show