NBDA: Bicycle Retail Radio

Send us a textKaren Weiner and Brett Thurber opened a bike shop ten years ago in California’s Bay Area with four e-bikes on consignment, and no previous bike shop experience—an asset that enabled them to bring fresh eyes and a creative approach to creating a mission-driven business model. They began by operating out of their apartment and delivering bikes by trailer, and today, The New Wheel has two locations, an offsite service center, and 28 employees. In this episode of Bicycle Retailer Radio, Karen Weiner talks about the challenges and benefits of being an e-bike only retailer and how they’ve built their business around the unique needs of the e-bike consumer. Karen also talks candidly about the tension between dealer and bike manufacturer needs and goals, and how The New Wheel leverages their service department to enhance the rider experience and build customer loyalty. Support the show

Send us a textLearn how to roll up your sleeves and dig into your shop’s data to become more profitable in this episode of Bicycle Retailer Radio. Joseph Du Bois opened his first Trek store in 2006, survived the 2008 recession, and now owns nine Florida Trek locations that have put customers on 50,000 bikes. Using a values-oriented philosophy and sales-driven mindset, Du Bois has mastered the art and science of running profitable, economically resilient bike shops. In this podcast, he shares how he makes data-driven decisions to optimize inventory turn and how his shops offer services to offset low product margins. You’ll also learn what happened when Du Bois downsized three shops into smaller locations, and the formula heuses for managing and calculating his payroll budget. No bike shop owner can afford to miss this episode. Support the show

Send us a textPat Hus, former show director of Interbike, joins us again to interview John David, COO of USA BMX. Pat and John have a great conversation about how to get more kids on bikes, how retailers can benefit from their local BMX track, and about their passion for the industry. Support the show

Send us a textIn this episode, Morgan Lommele, Director of State + Local Policy at People for Bikes, interviews Gary Sjoquist, Director of Advocacy at Quality Bicycle Products. Gary was the industry's first full-time advocate and has continued to do great work as an advocacy director for 22 years. Gary talks about how he got started and shares some of his favorite stories from his years as an advocate.Support the show

Send us a textFred Clements is back to interview James Moore, owner of Moore's Bicycle Shop in Hattiesburg, Mississippi and former NBDA Board Member, about his passion for sharing the joy of cycling with his local recovery centers. James has been speaking in addiction recovery centers for about 3 years after losing his son, Jeffrey to a heroin overdose in 2015. Listen in to hear about James' process and how you could get involved with your local recovery centers or local businesses.Support the show

Send us a textNBDA Board Member and owner of Spoke-n-Sport Chad Pickard talks with Stuart Hunter of Roll: Bicycle Company about his best practices and what he sees for the future of the industry. Listen in to learn about profitability, customer retention, competition, marketing, and more!Support the show

Send us a textChris Cocalis, President and CEO of Pivot Cycles, joins Rod Judd, Membership and Development Director at People for Bikes, to talk about how he started in the bike industry and to get his take on the current state of the industry. Chris and Rod talk tariffs, retail, supplier behavior, and Chris gives his input on what he thinks the industry needs to be even more successful.Support the show

Send us a textFred Clements, former executive director of the NBDA, returns in this episode to talk to Joe Nocella, Owner of 718 Cyclery and creator of Bike Shop Day. Bike Shop Day (www.bikeshopday.com) serves to connect the independent bike shop (in all shapes and forms) and our community through inclusiveness, promoting a healthy lifestyle and sustainable local business practices. Learn how you can get your shop involved for this year's Bike Shop Day!Support the show

Send us a textIn this episode, Amelia Kegel, NBDA Board Member and Co-Owner of Wheel & Sprocket, talks with Jenn Dice, COO of People for Bikes. Listen in to two passionate advocates for the industry share their insights on bike safety, local and national advocacy, why bike shops should get involved, and how you can help at any and all levels.Support the show

Send us a textListen in on a great conversation with Pat Hus, former Interbike show director, and Todd Sadow, Founder and President of Epic Rides, as they discuss how retailers can leverage large events to grow retail sales.  If your foot traffic is down and the race event participation is up… How can we use these large events to drive demand in our retail locations?Support the show

Send us a textIn this episode, Fred Clements, former executive director of the NBDA, interviews Dan Mann, retail expert and President and CEO of the Mann Group. Fred and Dann discuss best practices for making great retailers and how retail affects the industry as a whole.Support the show

Send us a textIn this episode, Scott Chapin of Marsh & McLennan interviews Kimo Seymour, the Senior Vice President in charge of events and media for Life Time, the parent of the Leadville 100 mountain bike race and the Dirty Kanza gravel race. Scott and Kimo talk about the trends they've seen in the cycling event space and about the kinds of successful relationships bike retailers can have with their local cycling events.Support the show

Send us a textIn this episode, Laura Neighbors, Community Engagement Coordinator at Bicycle Sport Shop in Austin, Texas talks to Lisa Cramton, co-founder of Chopwood Mercantile in Crested Butte, Colorado, NICA Coordinator, and former marketing manager of Pivot Cycles. These two powerful women discuss why they are passionate about getting women and kids on bikes and how they empower other women to to get involved in the industry.Support the show

Send us a textIn this episode, Specialty Bicycle Retailer and NBDA board member Chad Pickard interviews Woody Smith, owner and President of Richardson Bike Mart. Chad and Woody cover the history of Richardson Bike Mart, the challenges Woody has come across and how he navigated them, and how he successfully coordinates 4 stores, 17 brands, and 116 employees. Support the show

Send us a textTim Krone has been a P2 member for seven years, having joined the program when his shop, Pedal, was young and, perhaps, stupid. In this presentation, Tim will discuss his experiences with the program and some of the methods by which the P2 program helped him be at least moderately successful. It’s worth noting that neither the P2 program nor this presentation claims to be a silver bullet that will suddenly make you rich. Instead, both are more interested in the skills and habits that will help you make more money.Support the show

Send us a textIn this episode, Scott Chapin of Marsh & McLennan interviews David DeKeyser, former owner of The Bike Hub in De Pere, Wisconsin and author of the Positive Spin series on Bicycle Retailer and Industry News magazine. David discusses how he built a successful and profitable bike shop and shares tips on what he thinks other bike shops can do to build their profitability.Support the show

Send us a textToday’s retail world is not for the faint of heart. Bike shops are under pressure that they historically weren’t...to be legitimate retail leaders in terms of the product they offer, the people they employ and the style/brand experience they offer. The great shops these days pay close attention to the retail trends outside the bike world and create experiences for their customers that rival the best retail from any category out there. In this fun presentation, industry veteran Brian Hawkins will share a ton of insights into the trends that bike shops should be paying attention to, and what the great bike shops of today and tomorrow will look like. Support the show

Send us a textWe are very excited to bring you this webinar from our friends at Wheel & Sprocket! It isn't often that you get someone to tell you all of their secrets for success, but we talked them into it. You can expect to learn about the e-bike customer, understanding e-bike basics, and sales techniques. They will also address frequent questions they get from their customers about e-bikes. Support the show

Send us a textOn 5/29/2019, the NBDA hosted a webinar presentation on tariffs from Robert (Bob) Margevicius, Executive Vice President of Specialized. Bob has extensive experience working with trade on a National level and has a seat at the most important table in Washington DC. He not only represents the vendor side but also speaks on behalf of retailers when he advises. He currently serves as a USA Industry Trade Advisor to the Secretary of Commerce (Wilbur Ross) and the USA Trade Ambassador (Robert Lighthizer).What does all this mean to retailers and, further, to the industry?The proposed 25 percent tariff on these three categories-bicycles, bicycle components and bicycle safety accessories-could have catastrophic consequences for the U.S. bicycle market. This industry supports thousands of jobs at companies like Specialized and, of course, the thousands of independent retail bicycle shops you operate that sell, repair, maintain and service bicycles. What you will learn: 1. What is a tariff?2. What is the p