No Vacancy With Glenn Haussman

HotelKey's self check-in kiosk scans an ID, runs face verification, and issues keys without a front desk line. I talk with Aditya Thyagarajan, co-founder of HotelKey, and Fareed Ahmad, co-founder and CEO of HotelKey, about why kiosks only work when they connect directly to the #PMS.

Axel Hotels runs 12 properties across four countries with nearly 1,000 rooms, and the brand focuses on the LGBTQ+ community. I talk with Efrain Castro, COO of Axel Hotels, about how the brand creates community-driven hotels and where the team wants to expand next.

Starwood Hotels builds 1 Hotels, Treehouse, and Baccarat around one idea: products need emotion and soul, not templates. While hosting Starwood's annual conference, I talked with Raul Leal, CEO of Starwood Hotels, about differentiation through nature-led design, human experience, and AI-driven personalization that stays human.

Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships like Lisa Vanderpump's Wolf. Glenn Haussman talks with Joe Iturri, SVP of Business Development at HCW, about what that launch required and what owners expect from hands-on management right now.

Priyank Patel owns four Red Roof properties, and he built the portfolio over nine years after starting out as an engineer. During AAHOACON 2026, where No Vacancy was the official podcast, Glenn Haussman talks with Priyank Patel, Red Roof owner, about why he chose hotels as an investment strategy to reach long-term goals—and why he kept buying Red Roof. Why he moved from engineering into hotel ownership Why Red Roof support helped him scale from one property to four Why he uses AAHOACON for vendor access and owner-to-owner learning Why he stays involved with AAHOA as a Washington, DC area board member Thanks to Red Roof for sponsoring the studio space on the AAHOACON show floor. Want the weekly roundup of news, videos, and what you might've missed? Text HOTEL to 66866. #AAHOACON #RedRoof #HotelOwners #Hospitality #NoVacancyNews

During DUETTO PERFORM, I talked with Katie Moro, VP Data Partnerships at Amadeus, about a real problem for hoteliers right now: data everywhere, decisions nowhere.

Bruce Jordan gives three simple revenue ideas that don't require a renovation—just better packaging and pricing. During AAHOACON, I talked with Bruce Jordan, creator of Hotel Guest Management, about ways hotels can add income when margins feel tight.

Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks, stories from the road and another round of our Hotel Pet Peeves.

Food and beverage drives nearly half of annual revenue at Margaritaville Hollywood Beach Resort. Glenn Haussman tours Margaritaville Hollywood Beach Resort with Michael Cook, Director of Sales & Marketing. The property is managed by our friends at Davidson Hospitality Group!

Front desk upsells didn't just add revenue — they cut turnover by 40% in one operator's portfolio. In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people.

Hotels don't need another system; hotels need the systems they already run to talk to each other. I talk with Alex Zoghlin, CEO of Duetto, during Duetto PERFORM about profit-first revenue decisions and connected hotel data.

Profitability keeps getting squeezed even after years of strong revenue growth, so hotels can't live on RevPAR alone. I'm at Duetto PERFORM at Margaritaville Resort, and I talk with Michael Grove, CEO of HotStats, about what his data shows right now—and what hoteliers can actually do about it.

Oliver Shah is a first time guest, and we suspect after having drinks with Glenn, Craig and Suzanne itll be his last. Join us for some laughs and Happy Hour fun where Glenn is at Margaritaville Resort Hollywood Beach.

I'm at Duetto PERFORM at Margaritaville Hollywood Beach Resort, and I grabbed Olly Lynch, CMO at Duetto, to explain what Duetto built this event to do.

Last week, Suzanne Bagnera brought one of 11 student teams from nine schools to the AAHOACON Collegiate Championship, and the students ran the kind of decisions real GMs deal with. During AAHOACON 2026, where No Vacancy was the official podcast, I interviewed Suzanne Bagnera, PhD, CHA, CED about the competition and what she saw as the professor who brought the students.

Public-private hotel deals don't run on a private equity playbook. Cities use them to create demand and pull outside dollars into the market. Suzanne Bagnera, PhD, CHA, CED joins me, and we talk with Walter Peseski, Senior Vice President of Asset Management at Garfield Public/Private, about how these projects get financed and why brands matter.

They flipped the first Sonesta hotel in a couple of hours. That's what a real partnership looks like when the operator needs speed and the vendor shows up. During AAHOACON in Philadelphia, I talked with Patty Jefferson from Visual Matrix and Chris Trick from Sonesta about how they built the relationship, scaled it, and kept it practical for hotel teams.

Two hotels on one piece of land, two separate buildings, two separate lobbies—and the demand mix flips in a way you wouldn't expect. During AAHOACON 2026, No Vacancy is the official podcast, and I caught up with Hanan Anand, a Red Roof owner, on the show floor to talk about his dual-property setup in Cortland, New York, and what actually drives the business.

Wyndham Rewards pushes beyond hotel nights into experiences, and Michael Shiwdin, Global VP of Loyalty at Wyndham Hotels & Resorts, explains why: engagement drives direct bookings, and direct bookings drive owner value. I talked with Michael at Wyndham Grand Rio Mar in Puerto Rico about how Wyndham Rewards Experiences works and what it means for hotels in the portfolio.

During hashtag#AAHOACON, I talked with James Ferguson