Automation Avenue Podcast

In this podcast we dive into the key factors of making the experience in the branch a memorable one for your clients.  We discuss the topics of staffing, design, and technology to make the new branch model successful.

This podcast discusses the reasons why you should consider implementing Universal Tellers.  We review both the pros of the model and the cons, or non-fits for the model.  We even offer some best practice ideas to help a positive transition occur.

In this podcast we discuss the strategies around where deposit automation can have great impact and where video ATMs make sense strategically.

In this podcast episode we talk about the current market landscape for retail cash capture and smart safe technologies.  We talk about the new wave of products hitting the market and how your bank can take advantage of this service to grow your bottom line profits.

In this episode we discuss retail branch innovation and the success and knowledge learned from Hyosung and Chase.  We also discuss how the user interface of self-service technologies is becoming the driving factor in an omni-channel strategy. 

In this podcast we discuss the retail banking trends in the market today and some of the key drivers for change.  We interview Lisa Ayers with over 30 years experience at a Tier 1 bank and several years with a 2B community bank.  She gives her thoughts on how technology and teamwork can change the customer experience in your retail branch locations.

We compare the top recycler brands to show their strengths, weaknesses, and sales strategy.  If you are looking into recyclers, this is an honest deep dive into the specs to see which recycler may be the best fit for you.

There is no denying the fact that NCR has made a name for itself by delivering video ATMs to drive-thru locations across the country. Founded on technology developed by Coastal FCU and uGenius, NCR has taken video teller to the next level. With installations at over 100 financial institutions, there is obvious success with this solution. But the ultimate question for you is, “Does this make sense for my institution and is there something better out there?” Our answer is, “Maybe.”

In this podcast we go into some strategies for growth that don’t involve huge brick and mortar branches

We sat down with CEO Steve Swofford and COO Kayce Bell of Alabama CU to dive into what’s driven their huge success over the past 5 plus years.  What we uncovered was an unwavering commitment to member service, employee development and one of the strongest organizational teams in the CU space.  Hopefully you can take away some great points from this interview as to how you can make your CU ready for the next 5-10 years.

In this episode we talk about large commercial deposits and customer service and what that means for banks as well as credit unions.

In this Podcast we do a deep dive around hooking up cash automation technology to your core system.  We go over the pros and cons associated with Direct Integration versus Middleware or Soft Integration.

In this podcast we talk about the rise of automation and self-service technologies for multiple business lines in retail and financial institutions.  We dive into topics like convenience, revenue generation, staffing models and reducing operational expense.