NBDA: Bicycle Retail Radio

Send us a textThis episode’s guest is Jerry Lawson, Chief Frog at Frog Bikes, the award-winning manufacturer of premium lightweight kids’ bikes. An ambitious strategic international business director and a retail professional with a proven record of delivering results, Jerry founded Frog Bikes with his wife, Shelley Lawson, after a fruitless bicycle hunt for their own two children inspired them to leave their corporate careers behind and create bikes just for kids. They set about creating quality, lightweight, and affordable kids' bikes and nine years down the line Frog's child-centered approach has earned them global accolades and industry awards for innovation and design. Listen as we get to know the brand, vision, and how they continue to excel with thriving partnerships and relationships with over 1,800 retailers worldwide.Support the show

Send us a textAdjusting to more selective shoppers Support the show

Send us a textThis episode’s guest is Laura Montero, Technical Product Specialist at Bosch eBike Systems.  Laura, based in Austin, TX, is part of the team that interfaces with independent bicycle retailers on a regular basis, working with retailers on technical training, relationship building, support, and resources.  For more than 10 years, Bosch has been delivering innovative eBike drive systems that offer top performance and quality.Their award-winning motors, highly efficient batteries, and modern displays can be found on eMountain, eTrekking, City eBike or eCargo bikes. Listen in and learn more about Bosch eBike System, how retailers can thrive working closely aligned and a bit of firsthand insight around sustainability, opportunity, and cultivating an e-community. Support the show

Send us a textYour Staff- The Game ChangersSupport the show

Send us a textThis episode’s guest is KC Speich, managing partner at Trek Bicycles of Highland Park, an independently owned and operated shop in a northern suburb of Chicago. KC has been in thr cycling industry since the age of 14 and has experience on both the LBS and manufacturer sides of the business.The guest host for this episode is Sheri Rosenbaum, columnist for RoadBikeRider and blogger at Sunflowers and Pedals. Sheri chats with KC about what makes TrekHP successful and a repeat winner of the Gold and Silver Bicycle Retailer Excellence Award. KC attributes success to a great staff and the philosophy of community, embracing it internally externally, and online. The two also chat about the acquisition of a second location, the challenges, and the rewards. You won’t want to miss this podcast as it contains some key takeaways to use in your shop.Support the show

Send us a textGetting More Customer ReviewsSupport the show

Send us a textThe Nosh is nourishment, a little bicycle industry food for the soul, it might leave you feeling full and content at the end, or hungry and asking for more. We hope it just hits you right on leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in.The Nosh is a monthly podcast, this month featuring NBDA President Heather Mason, Development Director Rachelle Schouten, and Membership Outreach Melanie Fry discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by best-selling author, Robb Zbierski, diving into the details of your brain, and how it prohibits you or it lets you tap into your passion for all things bikes, operating with excellence to capitalize on every opportunity for revenue and profitability.Support the show

Send us a textHandling declined credit card transactionsSupport the show

Send us a textBig Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Neil Macc - Chief Revenue Officer, Beeline Connect Brian Tedesco, President/CEO & Greg Manning, National Sales Manager – Blaupunkt Tabb Buel - CEO, Top Shelf Storage SolutionsMari Bodensteiner - Marketing & Sales, Space TrailersTracey - Tactica

Send us a textBig Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Steve Gendron - Co-Founder and CEO, ENDVR.ioDerrick Boatwright - Director of Commercial Innovation, HLCFrank McMillan - Ensure Protect/RidesKristin Brandt - Co-owner & Marketing Manager, Steve the Bike Guy  Support the show

Send us a textBig Gear Show 2022- held outside amid the mountains, it is easy to be inspired to get outside, walking the show of over 200 brands from the outdoor, hike, bike, paddle and camp world. This is an adventure junkie’s dream. Bike retailers mingling with outdoor retailers, daily education tracks, bike and boat demos. The show is a great place to escape from the shop too. A destination to learn, meet, relax and dream up all to come. NBDA President Heather Mason and Development Director Rachelle Schouten broadcast live from the show, giving you a front row seat, behind the scenes access pass to the magic of the show. Listen in as they cover the latest tech, the who’s who of who at the show, and are joined by several special guests. This episode’s guests: Jake Capistrant - Owner, Jake’s BikesPatrick Hus - CEO, Bianchi USALance Camisasca - Bike Show Director, Big Gear ShowMaggie - Maggie Long, E-Bike Program Coordinator, Call2RecycleDoug Dalton - Senior Brand Ambassador, SRAMSupport the show

Send us a textEmail is Not Dead - How to make your emails stand out.Support the show

Send us a textThis episode’s guest is Adam Saplin, Founder and Inventor of HandleStash, a made in the USA shock absorbing bike cup holder. After 9 months of R&D, welcome HandleStash, born while trying to carry a coffee while riding, and coffee that kept jumping and splashing on every bump. HandleStash is made with as much US-sourced materials as possible, and assembled in Denver, CO. Having recently left his past career to jump feet first into launching a brand into the market, listen as we get to know Adam, learn more about the company, committing to “made in the USA”, the casual rider and the most overlooked bicycle accessory.Support the show

Send us a textRemoving Your Store Ceiling Support the show

Send us a textThis episode’s guest is Joe Coppola, a second time podcast guest and owner of Velo Concepts Bicycle Lab and Studio located in Culpeper, Virginia. Started in 2014, the bespoke bicycle retailer strives to be different from all others. Rather than take a one-size-fits-most approach, Velo Concepts’ focus is on helping the rider select a bicycle that fits the unique needs, size, riding style, and aspirations of the cyclist. The store features a state-of-the-art fitting lab, which, coupled with over 30 years’ experience performing fits, ensures that every rider gets professional-level fits using the latest technologies. They even have an in-house cycling sport orthotics lab. Joe is fanatical about the details and eager to take everyone’s cycling journey to the next level – listen in as we dive deeper with Joe into ​​expanding a bike shop's standard offering.Support the show

Send us a textCash wrap counter ideas and tipsSupport the show

Send us a textThis episode’s guest is Matthew LaPrade, Owner of AE Service Course in Folsom, CA. Aside from being on two wheels since 3 years old, Matthew has two decades of experience in the bicycle industry. From mopping floors and breaking down cardboard to being contracted by top bicycle companies to provide technical services, throughout this time Matthew has developed a wealth of knowledge and skill that he is happy to share (especially over espresso). His skills and knowledge span all disciplines of bicycle with a heavy emphasis on road bikes, on which he spends most of his personal time riding. Listen in and learn more about his store and his thoughts on the changing of the industry and service forward.Support the show

Send us a text5 Things Your Retail Store Exterior Should AccomplishSupport the show

Send us a textThe Nosh is nourishment, a little bicycle industry food for the soul; it might leave you feeling full and content at the end, or hungry and asking for more. We hope it hits you right on, leaving you feeling positive, confident, inspired, and thankful. Thankful for this wonderful industry that we get to love, work, and play in. The Nosh is a monthly feature featuring NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Sharing highlights from this past month's virtual member events and collective retailer advice. In this episode they are joined by Shane McCamey, Director of Training and Business Development at Boiron USA. Boiron has been making products for 90 years with the purest medicines made from the earth's best resources. Listen in as they chat about retailers diversifying their offerings in store, why it might make sense to embrace products that keep your customers on the bike, a

Send us a textUsing technology to improve customer experienceSupport the show