No Vacancy With Glenn Haussman

Travel Channel's Hotel Impossible host Anthony Melchiorri reveals behind the scenes stories, his approach to creating hospitality success for flailing owners, why people can't keep their hotels clean and powerful life lessons. He's even creating his own hotel and shares his secrets to ensuring its success. But first, Glenn blasts hoteliers that are not understanding the new paradigm of loyalty and how people book travel. He dishes on the rise of micro-moments, according to Google research, how hotel companies insist on sending him useless and irrelevant deals, why customers are no longer as loyal, and finally, how they need to approach this new era. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Alan Roberts, Global Head- Embassy Suites by Hilton, Hilton Worldwide, and Glenn discuss the fascinating elements making up the Embassy Suites brand. It's a dream dive into the fabric of its components, that's consistently reevaluated though a culture of innovation. We hear about how it must equally appeal to customers and hotel developers, global growth strategy, free booze, leapfrogging travel trends, F&B, and Glenn may just reveal his love for free omelets. But you'll have to listen to find out. But first, Glenn shares his thoughts on the most annoying types of families you see crowding the complimentary breakfast bar. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

This week Glenn dips his fingers into the vault to pull out a lost episode. And it's awesome.  Hear the history of Las Vegas through the prism of its oldest steakhouse, the Golden Steer, which opened in 1958. Owner Michael Signorelli tells a great tale about how this became a famous haunt for entertainers, the mafia and high rollers. The Golden Steer Steakhouse is also known for its famous and infamous customers such as: Tony "The Ant" Spilatro, Natalie Wood, Al Hirt, Nat "King" Cole, Joe DiMaggio, Elvis Presley and Mario Andretti just to name a few. Here's a few more: Frank Sinatra, Dean Martin and Sammy Davis Jr. who found refuge here away from racism on The Strip. The story is told by owner Dr. Michael Signorelli as well as Kevin Ball, Corporate Vice President - Strategic Sourcing at American Casino & Entertainment Properties (Stratosphere and more). Plus, a special appearance by Bruce Ford, SVP Business Development with Lodging Econometrics. Eat at The Golden Steer! http://www.goldensteerlasvegas.com/

Les Roches International School of Hotel Management is ranked by luxury hotel hiring managers among the top three hospitality management schools in the world as a training ground for international careers (TNS Global Survey, 2013). Les Roches is renowned for its Swiss standards of excellence, entrepreneurial spirit and innovative programs. It has a global reach, with campuses in Switzerland, Spain, China and Jordan, and students from more than 90 countries. Glenn finds out about the school's famous grads, why working in a career at luxury hotels is amazing, how they teach innovation and lots more. But first, Glenn and Bruce Ford share their thoughts on the holiday season and lots of other fun chatter about the future state of the industry. Will there be too may hotels? Will hotels cost more or less for customers in 2017? And will hotels be more expensive to buy in 2017? Find out! Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fi

Apple Leisure Group is the nation's only vertically integrated hospitality company with more than $3.4 billion in annual revenues. Plus, ALG is of the fastest growing luxury leisure travel companies in North America. ALG has signed 10 resort deals over the last 10 months, growing the company's resort brand management portfolio by 15 percent in less than one year. This is a great success story you have to hear to believe. But first, Glenn and Jeff dish on some of the worst hotels and why some hoteliers are so foolish they don't respond to reviews of their property. Be warned: Great hotel horror stories here. Blood, bugs and bad news! Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

This week Glenn is in Las Vegas and getting the scoop on the newest happening trends there. First, he speaks with Dan Bernbach, who is in charge of the brand new Park Theater at Monte Carlo, which opens next week. Hear about the theater, the big acts coming to town and how the Mote Carlo is in the midst of a two year transition and re-branding.   Then Glenn learns what it takes to have a successful restaurant concept in the most exciting dining city in the world. We look at Vegas F&B through the eyes of Chipper Pastron, partner of MCC Hospitality Group, which owns Morel's at the Palazzo and Dragon Noodle at Monte Carlo. This guy has been associated with Las Vegas dining since before Wolfgang Puck, which is traditionally credited with kicking off the Vegas dining boom. Not so fast Wolfgang. We learn the truth.   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm   Send your comments and questions to to Glenn@rous

We speak with Craig Sullivan of Parkwest who shares his secrets to great hotel renovations. Plus, he shares why you need to be at the CLIC conference this coming March 9, 2017. www.clicconference.com www.parkwest.co  

That's right, this week Glenn shares the mic with the leader of IHG here in the Americas. They discuss everything you need to know about what the company is up to, and how Elie Maalouf sees IHG fitting into the bigger hospitality business. Kimpton, Holiday Inn, Hotel Indigo are all touched on, and Glenn again shows his unyielding love for EVEN hotels. Glenn also shares his views regarding how hoteliers must reframe their understanding of hotel guests. Guess what? They aren't at your hotel because of your hotel. A critical insight that makes all the difference.  Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/  

Glenn chats with Cameron Mitchell, founder of Cameron Mitchell Restaurants. The company started humbly but now brings in $250 million revenue annually. Learn all about how he did it and how his life philosophy helped him to create a powerful Midwest company employing thousands.  Restaurant brands include Cameron's, Cap City Fine Diner & Bar, The Guild House, Hudson 29 Kitchen + Drink, M, Martini Modern Italian, Marcella's, Ocean Prime, and Molly Woo's Asian Bistro, The Pearl, Restaurant, Tavern & Oyster Room, The Barn at Rocky Fork Creek and The Avenue Steak Tavern. But first, Glenn and Bruce lament on how hard it is to qualify for premier airline status any longer, it's effect on the traveler psyche and more. Plus, the guys delve into the state of the industry and newly released numbers for the new hotel construction pipeline. Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.goog

Glenn chats with Micah Solomon, author of The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. The guys share what's important to today's guests and why it matters. Plus you'll hear some great success stories too. But first, Glenn and Jeff share some amazing trade show secrets that will help you generate buzz and better sales. Road warriors rejoice! You don't have to be in the hospitality business to benefit from these ideas. Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/ Find Micah's books here: https://www.amazon.com/Heart-Hospitality-Restaurant-Leaders-Secrets/dp/1590793781 Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Glenn chats with Ron Swidler, Principal, Branding with the Getty's Group to discuss the critical nature of branding within the hotel industry. This is an amazing and insightful discussion you are sure to love! But first, Dave and Glenn discuss what will happen to the hotel industry under a Trump Administration. Will promised tariffs from China goods affect American companies importing products? What does this mean for the hotel business in general?   Articles discussed in podcast: Trump and Hotel Biz: http://www.hotelmanagement.net/asset-management/donald-trump-s-stunning-victory-and-its-impact-hospitality-industry Stop Calling Everything Experiences: http://www.hotelmanagement.net/why-we-must-stop-calling-absolutely-everything-experience Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to to Glenn@rouse.media.  Find Dave Eisen on Twitter at @DavidEisen3 Follow Glenn @TravelingGl

Glenn chats with Vince Lentini, SVP of Marketing with Affinity Gaming. They specialize in regional casinos and are becoming a major force around the country. Today, they talk about the state of casino gaming, how its changing and what is it that guests are interested in experiencing. The company is also betting heavily on e-gaming tournaments. They've started competitive skill-based video game tournaments at its Silver Sevens Hotel & Casino property to attract that finicky millennial crowd, and Affinity is at the forefront of a new movement. You need to hear this interview.   But first, The Punk Rock Chef, Chip English, is back. The guys get into some of the food related that are annoying them to no end. Hamburger joints; check. Too much shrimp and grits; check. Annoying hipsters; check. Overpriced hotdog places; check. Be warned; Glenn is forced to defend his passion for chicken and waffles but Chip wants to hear none of it. Uh oh! Who will come out of the octagon alive!! Subscribe on iTunes: No Vacancy

Glenn chats with Marco Roca, EVP Hotel Development with Hard Rock Int'l. They talk about the state of the brand, what makes the Hard Rock brand resonate with customers, how it's expanding throughout the world, and lot's more. First, Glenn chats with Johnathan Albano, who is not only the CEO Of Lodging Metrics, but also hosts the Lodging Leaders podcast. Perhaps you heard Glenn on that show? They share what you must know about employee hiring and retention. By coincidence, Glenn hosted a webinar on that very topic last week for SkyTouch Technology. You can watch that webinar here. Drop us a line at mailto:Glenn@rouse.media. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn LinkedIn: http://www.linkedin.com/in/jonathanalbano Twitter: https://twitter.com/jon_albano Facebook:  https://facebook.com/jonoalbano Email:

Go behind the scenes with The Refinishing Touch's president and CEO Mario Insenga. With nearly 40 years in the business, TRT has become experts in myriad disciplines and this show reveals them all. Hosted by hotel industry expert Glenn Haussman, the show focuses on the myriad ways TRT can save you money while accentuating your hotels' room and public space products. These guys do so much more than you realized. You won't believe what they can do way beyond simply refinishing furniture to like new condition. In fact, the company has extensive experience in the areas of furniture reengineering, upholstery, solid surfaces such as glass and stone, fabrics and even hardware. During the show, you'll learn why the Office of the President of the United States and the Pentagon, as well as hotels your competing directly against rely on The Refinishing Touch. Plus, lot's more surprises. Listen today! check out www.therefinishingtouch.com

Glenn chats with AAHOA Chairman Bruce Patel and Chip Rogers, AAHOA's President & CEO. With nearly 16,000 members representing nearly half the hotels in this county, this association is a massive force both in the industry and on Capitol Hill. But it wasn't always that way. AAHOA stands for the Asian American Hotel Owners Association and we discuss how a small group of Indian immigrants faced unrelenting racism and financial challenges to achieve the American dream. Now, the second and third generation are in charge, and this group is changing everything about the hotel business. Learn how. But first Glenn chats with Bruce Ford, SVP of Lodging Econometrics, all about the rapid growth of soft-brand hotels. Though you may not know what they are, they're an increasingly integral part of the hotel industry. Especially for those hotels you think are independent. Guess what, it's more likely that's not quite true. Drop us a line at Glenn@rouse.media. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe

Glenn gets Milton Segarra to open up about the problem facing Puerto Rico. As President and CEO, Meet Puerto Rico, he is tasked with boosting the profile of the meetings and conventions business. But he has more challenges than any of us could imagine. They get right into discussing the island's financial crisis, zika, and other issues affecting this great destination. BUT, there is good news, and Segarra talks about the buoyant convention business and why you too should hold your next meeting there. This is an amazing honest discussion that will fill you with insight and new perspective. Then Glenn and Dave Eisen, Editor in Chief of Hotel Management, chat about great customer experiences the retail industry is delivering and what hoteliers can learn from them. Plus, they dish on all the funny things we do when interacting with – or avoiding – people on the conference circuit. What's your favorite funny networking strategies? Drop us a line at Glenn@rouse.media. Subscribe on iTunes: No Vacancy with Glenn Hau

Glenn is fortunate enough to speak with David Kong, president & CEO of Best Western Hotels & Resorts. They speak about the massive change Best Western has underwent under Kong's leadership and all about their new brands under the SureStay banner. It's a huge departure for this stalwart company. We explain how. But first, Glenn speaks with producer Jeff Polly, of endpoint Multimedia. They speak about ski season, where to stay, where to go and how to enjoy it all. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Glenn gets to speak with Raj Trivedi, EVP and Chief Development Officer, and John Cantele, EVP and COO with La Quinta. They talk about the state of the brand, how a company can have just a single brand in a 'bigger is better' environment and what's new at this company. Then Glenn is at the Lodging Conference and chats with Bruce Ford, SVP Business Development. They discuss smart selling techniques, the proliferation of new brands, how the hotel industry performing and Glenn coughs.   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Find Bruce Ford on Twitter @BFinNH, and learn more at www.lodgingeconometrics.com Read more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Sacré bleu! Glenn is all alone this week and while it is very sad for him to be left to his lonesomeness, he has plenty to say. He shares his networking tips and shares his funny tips on how to maximize the cocktail party experience. Then Glenn speaks with Rick Colling, Vice President of Brand Performance Support for the All-Suites category at Hilton Worldwide. They talk about Embassy Suites, Home2 Suites and Homewood Suites, what makes these hotels different and why they appeal to travelers. Free booze and omelets go a long way to pleasing those weary road warriors.   Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to be answered on air to Glenn@rouse.media.  Follow Glenn @TravelingGlenn Read more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/  

The time for amenity dispensers is now. A major societal shift and technological advancement is combining to make this a solution something guests demand, and they happen to be at a price point owners love. The switch to Amenity fixtures is almost inevitable, as waste and sustainability have become a global epidemic. Learn it works in this sponsored discussion on the ins and out of amenity fixtures. We speak with: Ray Burger, CHA MHS Ray@PineappleHospitality.net www.PineappleHospitality.net Ph: 636-922-2285   Ken Haworth - President Aquamenities- We CanDoThat Inc. Phone: 925-938-2782 Khaworth@aquamenities.com www.aquamenities.com   Raymond Ferretti - Sr. Director of Marketing and Brand Development Marietta Hospitality – Div. of KIK Custom Products 37 Huntington St - Cortland, NY 13045 USA Direct 607.428.2308  www.mariettahospitality.com