Superstar Communicator Podcast

As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel? This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us: * Why people lie when you ask for feedback * Why it is important to get honest feedback so you don't waste time on a project that is not of interest * How to structure the questions to receive more valuable feedback * The value of small talk. Here is the transcription to download If you want to contact Rob, he has a fabulous writing group called www.writeusefulbooks.com and welcomes connections. - What a great guy.

There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their work spaces to be COVID compliant and there might not be room to accommodate everyone. SO some individuals will have to work remotely, whilst others will be in the office. In other words, a hybrid workforce. In this forward looking podcast masterclass I share: * What is Hybrid working * How can we listen to employees to reassure them * The challenge of bridging the gap between those working remotely and those in the office Please remember to grab your copy of the Hybrid leadership checklist at www.superstarcommunicat

How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include: 1. Ask for referrals and recommendations 2. Pick up the phone; leave voice mail messages to reconnect with clients 3. Speak or network in real life and online to raise visibility. You can contact Chantal at https://appletreeuk.com/ Download the transcript of the podcast here https://superstarcommunicator.com/wp-content/uploads/2021/05/Chantal-Cornelius-transcript.pdf 

Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence. In this fascinating interview, which has MANY take aways. Here are three learning points. 1. You can make more impact in virtual meetings by having good lighting; a good mic and push yourself to ALWAYS say something. 2. You can claim your space with your body language: be aware of your posture, particularly if you feel nervous 3. Become aware of those self sabotage thoughts - and the people who surround you. Are they acting in your best interest. Download the transcript here: https://superstarcommunicator.com/wp-content/uploads/2021/05/Eliza-Van-Cort-transcript.pdf  More inform

The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include: * Being clear about what you want your audience to do or feel as a result of your written messages * How we could modify our language for different generations and groups of people * Think deeply about your audience and what's going on as they only have a limited attention span * Think about what will inspire your audience! Here is the transcript of the podcast You can contact Ben at www.benafia.com Remember you can find out about our monthly 30 minute masterclasses here.

Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share: * why it is important to use straight forward language to ensure others understand you * How to check the other person really understand what you have said * How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it Here is the transcript of the podcast interview You can contact Jeff at on www.insuranceupskill.com   Do you want to attend the Superstar Communicator monthly complimentary webinars? Register interest here. We'll then let you know how to register for the next one!

For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include: 1. Take Time to focus on your health and wellness to ensure you communicate effectively. 2. Look at your own communication styles and why you are doing these. Are they effective? 3. Be mindful of others' communications. Are they being grumpy because they are having a hard time? Might you have been rude triggering a response? Here is a transcript of the interview. Edward's book is available from Amazon Here is a link for the Superstar Communicator TEN TOP TIPS Want to be kept up to date with our future webinars: sign up here

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes: 1. Ensuring your customers have the opportunity to provide feedback - and for you to listen! 2. Identify what customers really need to ensure their experiences are positive. 3. A smile and politeness go a long way to improving the experience for your clients. Download the transcript here: Contact Claire here And grab your Superstar Communicator Top Tips here.

Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include: 1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm. 2. Expect Success; If you are having a rocky moment, refocus on the success. 3. Be willing to be successful! You can contact Caterina at her site. If you want to be a Superstar Communicator, grab your 10 top tips here.

Fiona Kearns is a business psychologist from Kearnsconsultancy  One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out: How to deal with interruptions when you speak Work out what is really going on HOw to plan how to deal with 'players' who are in the meeting. This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to be more aware of how they can run a meeting more effectively. Download the transcript here: And if you want to be a Superstar Communicator why not grab our 10 top tips here.

I, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The learning points include: * How I recognised I was procrastinating and pushed through * That the podcast journey clearly demonstrates how I have developed my skills * The purpose of the podcast is to demonstrate that we all have a voice, as well as tips for building your confidence when speaking. * Having a clear vision and persistence lead to success. Enjoy this episode and if you need to download the transcript it is here.

Author Jeff Schwartz discusses his fascinating new book Work Disrupted  Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and we have an opportunity to alter our working style for the better. A fascinating episode. Download the transcript here. If you want our Ten Top Tips to being a Superstar Communicator: grab it here. Highlights include: * How we need to bring value to everything we do; this distinguishes us from AI * that we will be included in teams and we need to consider what experiences we bring to make us more employable * That collaborative working is the way forward.

A New Year is the perfect opportunity to celebrate all you have achieved in the previous year as well as looking forward to the new year. I share 3 activities I always use to celebrate and look forward. This is not exclusively setting career goals but all aspects of your life. Here is a complimentary worksheet I use for New Year Outlooks. Download here.

Inspired by Shonda Rhimes's   incredible book "Year of Yes" I discuss why we should listen to what is being asked. Are we saying no when we should really be saying yes? Are we saying no because we are nervous or frightened? I share examples from successful people who do say yes; as well as considering when you could say yes to increase your opportunities. Let's do this together. Download the transcript.

Andy Lopata has written a thought provoking - and potentially life changing book for everyone. He challenges us to Ask more: for help, support, opportunities. And also makes us reflect on WHY we don't ask. This is an important episode for anyone who runs a business, wants to develop their career or who is struggling. Purchase his book from all good book outlets. Download the transcription of this episode here. Grab  your 10 top tips to being a Superstar Communicator HERE

Beth Hartley is a Cambridge Graduate and leads a strategy team for Sainsburys. She lobbies the Government and raises awareness of invisible disabilities and the importance of inclusion. Beth is deaf and recognises that facemarks are a barrier for deaf people to be in a conversation. In this powerful podcast we discuss considering the challenges others could be having to ensure they are part of the conversation. Download the transcript of the interview. Contact her via Linkedin https://www.linkedin.com/in/elisabethhartley/ 

Podcasts are becoming more popular than ever, and 75% people listen to learn something. This is a great way to raise your credibility! But podcasting might not be the best fit for your business: why not consider being a podcast guest. In this episode I share why it is a good idea and also offer a complimentary Podcast Guest Top Tips ebook  To ensure you are prepared to be a great podcast guest. Receive from here https://superstarcommunicator.com/podcastguesttips/ 

Fred Dust was a Senior Partner and Global Managing Director at international design firm IDEO. A leading voice and practitioner of human-centered design and networked innovation, he helps organizations in media, finance, retail, and health confront disruption stemming from shifts in consumer behaviour, social trends, economic pressures, and new technology. In this incredible podcast interview Fred shares fantastic tips on how to have meaningful and effective conversations. His new book Making Conversation is available here.

Mark Terrell is a leadership coach who candidly admits that he wasn't prepared to be a leader when he was promoted. In this brilliant episode, Mark shares his top tips for leading teams and businesses - even if you are a reluctant leader. He can be contacted at https://www.thereluctantleader.academy

We are back to remote working; in our own homes. In this podcast I share top tips - from exercising every day to creating a daily routine. This is essential to ensure we all survive being isolated and restricted with our lives. Good luck.