Superstar Communicator Podcast

Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood  We discuss: * What Microaggressions are * The impact on individual talent and the team * Ways we, as leaders can manage these so we have an inclusive, effective workforce. Here is a transcription of the podcast You can contact Joanne's company SEE Change Happen here Connect with Joanne on Linkedin Here Remember you can grab your copy of our 10 Top Tips for Presenting here Book a call to discuss how we could deliver a speech, masterclass, coaching or workshops HERE Do look at the SuperStar Communicator website Connect with Susan Heaton-Wright on Linkedin here

Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people. I am joined by Nick Simon He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted: * How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work * The value of the graduate asking questions and feeling it is okay to do this * That any hardware and software is already ready when the new employee arrives on the first day. * Socials to get to know colleagues * A mentor for the new graduate to discuss challenges. Here is the transcription of the discussion SuperStar Communicator delivers power skills packages for organisations onboarding new graduates.

As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said. In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover: * Why it is important to understand what might trigger your emotions * Why there are occasions where managing your emotions are extremely powerful and important as a leader * Techniques and tips to help you manage your emotions. Download the transcription here. Here are details of the SuperStar Communicator company. Remember you can contact us to arrange a call to discuss speaking, masterclasses and workshops. Book a call here. And why not grab your copy of our 10 Top Tips to being a SuperStar Communicator here.

Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners. Learning includes; * What is your purpose for presenting? * Who will you be speaking to? * Grab the opportunity to answer questions * Practice so you really know your content Here is a transcription of the podcast You can grab a copy of our Ten Top Tips to presentation skills here Our latest Virtual Presentations Skills online course is here. Here is the SuperStar Communicator website Want to work with us? Book a call here.

This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement. In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here. Our website is SuperStar Communicator Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.

How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi  This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this. Jo shares: * How important trust is for developing this work environment * The use of APPs and technology for keeping people engaged and connected * How technology is used effectively and inclusively * The importance of the human connection in all of their communication - internally and also with clients You can contact Jo at her Linkedin profile Remember you can grab your hybrid working checklist here.

We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language? I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders  This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover: * Why it is important to understand our audience  * How we could modify what we say to ensure it is easy for everyone to understand * What we can do to support those who are not speaking English as their native language so their contribution is valued And more You can find out more about the work Love without borders does here.

There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include: * What is your top tip for preparing a speech? * What is more important; content or delivery of a speech? * How do I know what to say? * Do courses on public speaking? * What is the best way to improve your public speaking? I should add that we are just about to release some excellent CPD accredited online courses. If you would like to download our checklist for being a SuperStar Speaker grab it here.

Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas. In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from www.superstarcommunicator.com/newyearoutlooks  I still have the sheets from previous years and it is fascinating to see how my family has evolved! The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your answers with others. Here are three points: 1 There is real power in considering NOT targets and goals but more general changes to your lifestyle and values 2. Sharing your thoughts with others provokes discussions. They might be able to assist you; they might learn something more about you. 3. Then listen to others; how could you support them? Here is the transcript of the podcast. Good luck with this exercise, and do let me know how you get on.

Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children.  In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things!  Key points include: * Why it is especially important to support charities at Christmas * Some of the activities Suzy and the charity do to raise awareness and marketing * How you can support Hertfordshire Home-Start More details of the charity including where to donate are here

Animation is a powerful way to communicate your message to clients and customers. So I was thrilled to interview the CEO or multi-award winning Animation company Salamandra, Christine MacKay. In the interview we covered plenty of tips, advice and ideas including: 5:00 mins: Plenty of advice that the visual element of animation helps retain information in many viewers 15.30 mins: you never finish learning; learning new skills keeps you vibrant 16.30 mins: Use animation to translate complex information into more digestible information 17:00 mins: remember we work in H to H (human to human) not B to B! And more. You can buy Christine's book here You can contact Salamandra at www.salamandra.co.uk  Here is the transcript of the podcast And you can grab your 10 Top Tips to being a SuperStar Communicator here. Remember, if you like this podcast, don't forget to subscribe!

It is an honour to interview two such incredible guests. Capt. Emil Dobrovolschi is an Airline Captain; ensuring all his passengers and crew are safe. He and the leading leadership coach Octavian Pantis have written a fantastic book "Dark Cockpit" about how to approach leadership and use communication as the principle tool in managing this. In the podcast interview there are many fascinating examples they use to support their work. These include: * (9.00mins) How everyone knows who you are due to your uniform but how important it is to use communication to your team, to develop trust and collaborative working styles. * (16.00mins) How to use a standardised language, when there are people in the aviation industry speaking a range of different languages. - And how this relates to all businesses where we need to understand each other. *  (28.10mins) Even as a leader, receiving feedback is very useful. Having the ability to make your team feel comfortable to offer you feedback is invaluable for everyone. * (26.20

As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author. In the interview Kass shares many gems of advice including: 1. We should listen to our bodies because they are our sixth sense. 2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy. 3. We pick up the emotions of others; this is very powerful when we are communicating with them. Download the transcription of the podcast here. Kass can be contacted at www.KassThomas.com  www.thenumberthreesteps.us and  www.dancingwithriches.us Kass's latest book Dancing with Riches is available at Amazon here If you would like to be kept up to date with the SuperStar Communicator lunch and learns, register your interest here.

During October we are celebrating and showcasing talent from the Black Community for Black History Month. Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change. In the incredible interview, which is full of content, Aisha shares * What is the power of Diversity and Inclusion for any organisation * Why creating employee networks is a good thing * How important it is for networks to feel safe when they speak about specific issues * How to deal with people who aggressively oppose your values * Dealing with fear. Aisha's top tips for speaking and communicating include: * Make sure you really know your topic and feel comfortable with it when you speak. Then you will do better. You will be more authentic; create your own style and make more impact. * Practice,

People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator. This includes: All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact. How this could help you with your career development. What sort of coaching or training you could receive How it is delivered. You can contact us to arrange a discovery call here.   Read the transcript here.  

If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of Matchmaker.fm In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include: 1. If you are going on as a guest, let the host lead the questions. 2. Avoid going on JUST to promote your book/service/product. You are there to provide great content for the podcast 3. Offer to promote the podcast episode to your connections and on social media 4. When pitching be authentic. Try and build a pitch around actually genuinely what you can deliver to that person's podcast. Here is a transcript of the podcast to download. If you would like more information about James's services as a podcast expert h

We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share: Tips on how to write an automised response which is very clear to the customer when you will respond. The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone. How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients. Here is the transcription of the podcast. Remember to share, subscribe and recommend this podcast; it really helps with more people getting to know the excellent content! And if you would like to join us for the monthly lunch and learn; please register your interest at www.superstarcommunicator.com/webinar-interest 

With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop. Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He helps people to fulfil their own potential. In the incredible interview we discuss the power of mental preparation and a growth mindset in success. This applies not only to sports people; but also in business; the creative industry and life in general. There are MANY take aways and I recommend you download the transcription so you have a copy. The three top tips are: 1. Instead of having a win/lose attitude, think of winning or learning to develop resilience and more skill sets. 2. Know where you are going with yo

When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include: * Respecting other people's preferences for social distancing * Following the guidance from your company regarding using other people's equipment * Taking the lead and reporting if anything is not working. * Letting others know what your preferences are to reduce anxiety Here is the downloadable transcription. And if you would like our checklist for hybrid leadership grab it here.  

Today we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist “short hacks,” and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible. Some of the top tips of the interview include: Fakers and fibbers will be found out at some point and their integrity will be questioned There are times when people fake due to imposter syndrome: Sabrina suggests self assess your skills as a leader and celebrate what you are achieving to be more confident There is genuine power in self leadership and taking responsibility for your own personal development Having a mentor and/or trusted peers from other companies to speak to is invaluable Alw