Crm Rocks

Episode 93: Markus Erlandsson talks to Dian Taylor from RSM about the upcoming 2020 release wave 2. Dian starts with talking about news in Field Service, then continues to Power Plattform, Sales, then finally ends with a recommendation to move to Unified Interface now, otherwise, you are missing out. Bio Dian Taylor is a Microsoft … Continue reading Best of 2020 Release Wave 2 with Dian Taylor The post Best of 2020 Release Wave 2 with Dian Taylor first appeared on CRM Rocks.

Episode 92: Markus Erlandsson talks to Scott Durow from Develop1 about PowerApps Component Framework and how it has developed into what is today in 2020. Scott explains what types of Components there are with Field and Dataset and how it fits together with React, Fluent UI, TypeScript. Scott continues to explain how he has used … Continue reading PCF in 2020 with Scott Durow The post PCF in 2020 with Scott Durow first appeared on CRM Rocks.

Episode 91: Markus Erlandsson talks to Amey Holden from DXC Technology about and her solution to use Power Automate to get Social media information back into Dynamics Marketing. Amey begins with describing what exists in Marketing app today and what existed in Social Engagement before that was discontinues, then she continues to describe how you … Continue reading Dynamics Marketing, Social Media & Power Automate with Amey Holden The post Dynamics Marketing, Social Media & Power Automate with Amey Holden first appeared on CRM Rocks.

Episode 89: Markus Erlandsson talks to Sheila Shahpari from Paritta Group about AI on the Power Platform and how she uses AI in her daily work to improve the customer experience. Sheila starts with explaining what AI means and then continues into the Power Platform and how it is used there, from AI Builder to … Continue reading AI on the Power Platform with Sheila Shahpari The post AI on the Power Platform with Sheila Shahpari first appeared on CRM Rocks.

Episode 89: Markus Erlandsson talks to Timothy Spell from OpenWater about customer acquisition and how they seek new customers, in past as well as under quarantine. Tim explains how they have used SEO and ads on keywords to get traffic together with attending conferences they grew about 35% each year. Now they work with virtual … Continue reading Customer acquisition with Timothy Spell The post Customer acquisition with Timothy Spell first appeared on CRM Rocks.

Episode 88: Markus Erlandsson talks to Daryl LaBar from Gap Integrity and Jonas Rapp from CRM-Konsulterna about Early Bound Generator Vs Latebound Constants Generator where Jonas and Daryl battle to settle which tool is better. Links: https://www.xrmtoolbox.com/plugins/DLaB.Xrm.EarlyBoundGenerator/ https://www.xrmtoolbox.com/plugins/Rappen.XrmToolBox.LateboundConstantsGenerator/ https://www.xrmtoolbox.com/plugins/DLaB.Xrm.VsSolutionAccelerator/ CRM SDK on .Net Core https://powerusers.microsoft.com/t5/Power-Apps-Pro-Dev-ISV/Announcing-the-net-Core-SDK-for-Common-Data-Service-CDS-External/m-p/470035#M1745 Daryl: https://github.com/daryllabar/DLaB.Xrm.XrmToolBoxTools https://twitter.com/ddlabar https://www.youtube.com/channel/UCR7naI_fY4LbY-TO_nLMTYA Jonas: https://github.com/rappen https://twitter.com/rappen https://linkedin.com/in/rappen The post Early Bound Generator Vs Latebound Constants Generator with Daryl LaBar and Jonas Rapp first appeared on CRM Rocks.

Episode 87: Markus Erlandsson talks to Gustaf Westerlund about 2020 Release wave 1 where Gustaf takes us through his best of list on the new things that are coming Team Member restrictions enforcement Power Automate and UI Flows Quick find First party app feature restrictions AI builder Backup restore, with more things Maker experience improvements … Continue reading Best of 2020 Release Wave 1 with Gustaf Westerlund The post Best of 2020 Release Wave 1 with Gustaf Westerlund first appeared on CRM Rocks.

Markus Erlandsson talks to Nick Doelman about Power Apps Portals and how they are evolving. Nick starts with explaining a bit of the recent history from Adx Portals to Dynamics Portals to the new Power Apps Portals. Then he continues to the new designer and how you can use portals in both consumer and business relationships, … Continue reading Power Apps Portals with Nick Doelman The post Power Apps Portals with Nick Doelman first appeared on CRM Rocks.

Markus Erlandsson talks to John Gravely from SalesSpark about how John has managed to build and sell two international ISVs and now has started his third. John explains what he thinks is important when looking for an idea in the CRM space, then John continues to explain how to build his team and what values … Continue reading Building an ISV with John Gravely The post Building an ISV with John Gravely first appeared on CRM Rocks.

Episode 84: Markus Erlandsson talks to Guus Krabbenborg from Dynamics and More about Digital Transformation and what a makes a digital transformation project successful. Guus start with explaining what is important and how to succeed by doing the journey yourself first. Bio Guus Krabbenborg is a highly-experienced business trainer and consultant with a well-earned reputation in the international … Continue reading Digital transformation success with Guus Krabbenborg The post Digital transformation success with Guus Krabbenborg first appeared on CRM Rocks.

Episode 83: Markus Erlandsson talks to Guro Faller from Avanade about Dynamics 365 Marketing where Guro explains the capabilities and the features of the application. Guro talks about Customer journeys, email marketing, asset management and event management, she continues to explain how Marketing and Sales works together and what is new in the latest 2019 … Continue reading Dynamics Marketing with Guro Faller The post Dynamics Marketing with Guro Faller first appeared on CRM Rocks.

Episode 82: Markus Erlandsson talks to Rachel Profitt from RSM about Dynamics 365 Talent and how you can use it. Rachel starts with explaining what the three areas: Attract, Onboarding and Core HR do. What the functionality is and how connections to external systems such as LinkedIn works. Rachel discusses how they at RSM themselves … Continue reading Dynamics got Talent with Rachel Profitt The post Dynamics got Talent with Rachel Profitt first appeared on CRM Rocks.

Episode 81: Markus Erlandsson talks to Furqan Ali from Microsoft about Premier Field Engineers. Furqan starts with explaining what Premier Field Engineers (PFE) do and why Microsoft offers this service, then he continues to explain what types of work there are and how it is delivered. What does it take to become a PFE and … Continue reading Premier Field Engineer with Furqan Ali The post Premier Field Engineer with Furqan Ali first appeared on CRM Rocks.

Episode 80: Markus Erlandsson talks to Dian Taylor from RSM about Project Service Automation and what the functionality is. Dian starts with explaining what PSA can do and how to use it, she then continues to describe how to use it both for waterfall as well as agile projects. Dian explains how to use the … Continue reading Exploring Project Service Automation with Dian Taylor The post Exploring Project Service Automation with Dian Taylor first appeared on CRM Rocks.

Episode 79: Markus Erlandsson talks to Megan V Walker about Forms Pro and the difference between Forms and Forms Pro. Megan starts with explaining how you can use Forms Pro now that it’s based on Common Data Service and combine Forms Pro with Dynamics in new ways. She also explains how to use the net … Continue reading Forms Pro with Megan V Walker The post Forms Pro with Megan V Walker first appeared on CRM Rocks.

Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI … Continue reading Customer Service Insights with Tessa Kloster The post Customer Service Insights with Tessa Kloster first appeared on CRM Rocks.

Special Episode: Markus Erlandsson talks to Joachim Schiermacher from ClickLearn about how to use ClickLearn. Joachim describes what the product does and how ClickLearn themselves uses it and what the benefits are for you. Bio: Joachim Schiermacher Co-founder and CEO of ClickLearn with a vast experience in IT and management. A firm believer that user … Continue reading Special episode: ClickLearn with Joachim Schiermacher The post Special episode: ClickLearn with Joachim Schiermacher first appeared on CRM Rocks.

Episode 77: Markus Erlandsson talks to Rory Neary from DataSpinners about how to become a Power Platform Solution Builder. Rory explains his view on what a Power Platform Solution Builder or a Citizen Developer is and how more people are becoming developers in the Power Platform. He then continues to talk about what is needed … Continue reading Becoming a Power Platform Solution Builder with Rory Neary The post Becoming a Power Platform Solution Builder with Rory Neary first appeared on CRM Rocks.

Episode 76: Markus Erlandsson talks to Leon Tribe from PowerObjects about how to attract new talent. Leon starts with his journey into the company and what he considers when growing a team for the future. Leon continues to describe the challenges for balancing sales and delivery, and how you can get more people into Dynamics … Continue reading Attract new talent with Leon Tribe The post Attract new talent with Leon Tribe first appeared on CRM Rocks.

Episode 75: Markus Erlandsson talks to Gustaf Westerlund, Sara Lagerquist and Martin Burman all from CRM Konsulterna about some of the highlights from the April ’19 release notes. While at extrem 365 we all sat down at the end of day 1 and discussed what is new and how “it will converge towards perfection”. Links: https://docs.microsoft.com/en-us/business-applications-release-notes/april19/ The post April ’19 Release Notes with Gustaf Westerlund, Sara Lagerquist and Martin Burman first appeared on CRM Rocks.