Crm Rocks

Episode 113: Markus Erlandsson and Heidi Neuhauser have a chat with Lisa Crosbie from Barhead Solutions about custom pages. They discuss what custom pages are, how you can use them and how they differ from canvas apps. Bio Lisa has a contagious enthusiasm for low code technology and making it possible for anyone to get … Continue reading Custom Pages with Lisa Crosbie The post Custom Pages with Lisa Crosbie first appeared on CRM Rocks.

Episode 112: Markus Erlandsson talks to Neil Benson from Customery about Agile CRM, where Neil shares how he makes estimates, handles tricky situations reduces fears of changes. He also talks about how customers can be good product owners. Bio Neil’s on a mission to help Microsoft customers and partners build agile business applications. He’s well … Continue reading Agile CRM with Neil Benson The post Agile CRM with Neil Benson first appeared on CRM Rocks.

Episode 111: Markus Erlandsson and Heidi Neuhauser have a chat with Kylie Kiser from Hitachi. They discuss what kind of security horror stories all three of them has experienced. Kylie shares the story of sharing and how it did impact performance, Heidi shares the story about creating a new security role, and they all discuss … Continue reading Security horror stories with Kylie Kiser The post Security horror stories with Kylie Kiser first appeared on CRM Rocks.

Episode 109: Markus Erlandsson and Heidi Neuhauser have a chat with Nancy Tandy from Microsoft. They discuss learning opportunities on Microsoft Learn, certification process, Learn TV and Chuck Norris jokes. Nancy starts with listing some of the learning offerings from Microsoft, then she goes more into details about Learn TV and what content is made … Continue reading Learning Dynamics with Nancy Tandy The post Learning Dynamics with Nancy Tandy first appeared on CRM Rocks.

Episode 109: Markus Erlandsson and Heidi Neuhauser talks to Nick Doelman from Microsoft about Portals and the last year news for Power Apps Portals. From enablers such as Web API, PCF components and CLI to multiple portals, data verse search and progressive web apps. Bio Nick has recently joined Microsoft as a senior content developer … Continue reading Portals and Progressive web apps with Nick Doelman The post Portals and Progressive web apps with Nick Doelman first appeared on CRM Rocks.

Episode 108: Markus Erlandsson talks to Nick Hance from Reenhanced about Robotic Desktop Automation and RPA, and how you can automate most things that don’t have an API. Nick starts by explaining what Robotic Process Automation (RPA) means and part of its history. He continues to talk about attended vs unattended and what the difference … Continue reading Robotic Desktop Automation with Nick Hance The post Robotic Desktop Automation with Nick Hance first appeared on CRM Rocks.

Episode 107: Markus Erlandsson talks to Mike Hartley about accessibility and how you can get a bigger audience by considering it. Mike starts by explaining what the term accessibility is and how it differs from usability, he then continues to explain screen readers and contrast, as well as tab orders, canvas apps portals and model-driven … Continue reading Accessibility with Mike Hartley The post Accessibility with Mike Hartley first appeared on CRM Rocks.

Episode 106: Markus Erlandsson talks to Helena Fuchs from Microsoft Sweden, about catalyst where Helena starts with explaining what catalyst is as a sales help and how it differs from sure-step. Then she continues to talk about how it comes from the Dynamics business application group in Microsoft and why it is important to a … Continue reading Catalyst with Helena Fuchs The post Catalyst with Helena Fuchs first appeared on CRM Rocks.

Episode 105: Markus Erlandsson talks to EY Kalman from ANS Group about Omnichannel, where EY starts with explaining the term omnichannel and what it means for Dynamics, he continues to talk about what is the most popular channels and how you can bring your own channels using the channel integration framework. EY explains how Omnichannel … Continue reading Omnichannel with EY Kalman The post Omnichannel with EY Kalman first appeared on CRM Rocks.

Episode 104: Markus Erlandsson talks to Heidi Neuhauser from Reenhanced about Power Automate Connector Bonanza, about the fact that we have now passed 500 connectors and what a milestone that is. Heidi starts by explaining that she has reviewed, tagged and rated all of them. Then she continues with explaining the Dataverse connector and how … Continue reading Connector Bonanza with Heidi Neuhauser The post Connector Bonanza with Heidi Neuhauser first appeared on CRM Rocks.

Episode 103: Markus Erlandsson talks to Ulrikke Akerbæk from Skill AS about Portals and the training program called Portal Zero to Portal Hero. Ulrikke starts by explaining how she joined the Portals Justice league, and where she now spends her time training other members of the PowerApps portals community on how to become a hero … Continue reading Portal Zero to Hero with Ulrikke Akerbæk The post Portal Zero to Hero with Ulrikke Akerbæk first appeared on CRM Rocks.

Episode 102: Markus Erlandsson talks to Julian Sharp from Ready 365 about Customer Insights and how you can use the application to get insights about your customers. Julian starts by explaining the difference between Audience Insights and Engagement insights, then goes into details about the different feature parts of the application, Data ingestion, Segments and … Continue reading Customer Insights with Julian Sharp The post Customer Insights with Julian Sharp first appeared on CRM Rocks.

Episode 101: Markus Erlandsson talks to Antti Pajunen from Forward Forever about Project Operations and how this new application is a new platform play from Microsoft on the power platform. Antti starts by explaining the product history and what the different areas are today. Antti continues to explain that the project for the web planning … Continue reading Project Operations with Antti Pajunen The post Project Operations with Antti Pajunen first appeared on CRM Rocks.

Episode 100: Markus Erlandsson talks to Emma D’Arcy from Hitachi Solutions about Power Virtual Agent and what the newest member of the Power Platform family can do. Emma starts by talking about what it can do and how it connects to Dataverse, what this chatbot can do. Emma continues to explain how she has used … Continue reading Power Virtual Agent with Emma D’Arcy The post Power Virtual Agent with Emma D’Arcy first appeared on CRM Rocks.

Episode 99: Markus Erlandsson talks to Guro Faller about Banking Accelerator and what that accelerator contains. Guro starts by talking about why the accelerator program exists and what benefits we can get from using them. Guro continues to talk about what the banking accelerator is comprised of and what processes it supports, like Know Your … Continue reading Banking Accelerator with Guro Faller The post Banking Accelerator with Guro Faller first appeared on CRM Rocks.

Episode 98: Markus Erlandsson talks about his favourite parts of 2021 Release wave 1, within the application that he spends most of his time. First its Power apps, and then its Sales, Customer Service, Marketing and then some Canvas Apps to finish it off. Links: https://twitter.com/MarkusErlandsso https://www.linkedin.com/in/markuserlandsson/ Power Apps New Relevance Search experience: https://powerapps.microsoft.com/en-us/blog/power-apps-2021-wave-1-preview-release-is-now-available/ Right … Continue reading 2021 Release Wave 1 The post 2021 Release Wave 1 first appeared on CRM Rocks.

Episode 97: Markus Erlandsson talks to Malin Martnes from KnowIt about Human Resource and how the old Talent has transformed in Human Resource. Malin starts by explaining how she fell in love with the product and how she started blogging and became the first MVP on the product. Then she explains what got lost in … Continue reading Human Resource with Malin Martnes The post Human Resource with Malin Martnes first appeared on CRM Rocks.

Episode 96: Markus Erlandsson talks to Jukka Nirranen from Forward Forever about the current state of Dynamics CRM in 2020 and what highlights that has happened in the last three years. Jukka starts with talking about what has happened with Microsoft Teams and how Dataverse is now part of the platform, the second stop is … Continue reading State of Dynamics CRM in 2020 with Jukka Niiranen The post State of Dynamics CRM in 2020 with Jukka Niiranen first appeared on CRM Rocks.

Episode 95: Markus Erlandsson talks to Mark Smith about Center of Excellence kit for Power Platform. Mark is also known as nz365guy starts by talking about what you do when you have gotten your first couple of apps up and running on the power platform. The Center of Excellence Starter kit will help you to … Continue reading Center of Excellence with Mark Smith The post Center of Excellence with Mark Smith first appeared on CRM Rocks.

Episode 94: Markus Erlandsson talks to Shane Young from PowerApps911 about PowerApps with Teams and what the new Project Oakdale is. Shane starts by talking about how he got started on YouTube and how he now has made 176 videos there, then he continues to explain how his team has moved entirely to Microsoft Teams … Continue reading PowerApps and Teams with Shane Young The post PowerApps and Teams with Shane Young first appeared on CRM Rocks.