Customer Success Coaching

Autor: Vários
Narrador: Vários
Editora: Podcast
Duração: 1:40:14

Mais informações

Seguir

Ouvir

Escolher este livro

Ouvir

Sinopse

This show is about celebrating the real stories of real people helping real people. Discussing how to best serve customers, how to be successful in your career, and taking your life to the next level personally and professionally. Focus on improving your soft skills.Customer service pros and insightful souls sharing thoughts, tips, and tricks of providing world-class care. Net Promoter builders. Uplifting positivity.Hosted by Coach AJ. A Customer Success & Life Coach. Also a Trust, Safety, and Verbal De-Escalation Expert. Become a supporter of this podcast:https://anchor.fm/agimpact/support

Mostrar mais

Episódios

Total Experience (CX, EX, MX, and UX) - AJ and Vaishali Dialani

15/08/2022 Duração: 16min

Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India. --- Send in a voice message: https://anchor.fm/agimpact/message

Ouvir
De-escalation Espresso - AJ and Orlando Alva

01/07/2021 Duração: 19min

CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education. --- Send in a voice message: https://anchor.fm/agimpact/message

Ouvir
Cabernet and Careers - Part 2 - AJ and Stephanie Darmofalski

16/06/2021 Duração: 21min

Join us again as we talk more about taking care of and developing your people. We make an on-air charity donation of $15 to The Blue Rose Foundation. Closing things out, we play a little game. And we sip... --- Send in a voice message: https://anchor.fm/agimpact/message

Ouvir
Cabernet and Careers - Part 1 - AJ and Stephanie Darmofalski

11/06/2021 Duração: 20min

CX Manager Stephanie Darmofalski and I sat down for a splash and a light-hearted conversation. In part 1, we talk about career pivots, pandemic management, and manifesting something new. --- Send in a voice message: https://anchor.fm/agimpact/message

Ouvir
The Heart of The Call - AJ and Amber Evans

22/05/2019 Duração: 22min

My good friend and customer service pro Amber Evans is my special guest. We talk about keeping customers right at the center of the service experience. Join us for a great chat and a toast to our on-air charity donation. --- Send in a voice message: https://anchor.fm/agimpact/message

Ouvir