The Skift Podcast

In this episode of the Skift Travel Podcast, Sarah Kopit and Seth Borko explore the complex world of travel loyalty programs, focusing on the evolution of these systems, the role of credit cards, and how consumers can maximize their points. Guest Tiffany Funk, President and co-founder of Point.me, shares insights on the challenges consumers face in redeeming points and the importance of understanding personal travel goals. The conversation also delves into the impact of credit card companies on loyalty programs and the shifting landscape of consumer loyalty in the travel industry. Takeaways Loyalty programs have evolved significantly since their inception in the ‘70s and ‘80s. Many consumers struggle to redeem their travel points effectively. Understanding personal travel goals is crucial for maximizing points. Credit card companies are increasingly influential in the travel loyalty landscape. Consumers often prioritize practical benefits like free checked bags over luxury experiences. The gap between