NBDA: Bicycle Retail Radio

Send us a text4 winning ways to build your email databaseSupport the show

Send us a textThis episode’s guest is Benjamin Alexander, the owner of Southwind Cycle and Outdoor, with 2 locations in Kansas. Ben has brought boutique retail to Lola, whose population sits around 5,343.  The conversation today will leave the listener with thoughts on serving the needs of every customer that comes in your door, the importance of word of mouth, how brands can support premium products in rural areas, and how important it is to continue to evolve, analyzing expense and margin while adapting operations to stay profitable. Support the show

Send us a textTime Management Tips For RetailersSupport the show

Send us a textThis episode’s guests are Steffen Root and Jaryn Pierson, the Co-Owner and Manager of Berkshire Bike and Board, with 3 locations in the Northeast. The conversation touches on retaining the mom-and-pop feel within your store while running a well-oiled machine, how a detailed structure helps all areas of operations, placing the right person in the right place, and how important it is to get every customer that comes in the door to experience the joys of an ebike. All this and more filled with optimism and a bit off apprehension as we enter into 2023. Support the show

Send us a textThe Importance of a Refund PolicySupport the show

Send us a textThe Nosh is a monthly feature highlighting NBDA President Heather Mason and Development Director Rachelle Schouten discussing life, work, relationships, and their take on the latest industry news. Nosh #7 features 5 resolutions for the bicycle retailer, a reflection back on 2022 NBDA programming, and a look into 2023. In this episode they are joined by an industry veteran and visionary in leading real-time service contracts and insurance consulting- Frank McMillan, Founder of Ensure Protect and developer of R.I.D.E.S. (Ride it Daily Extended Service).Support the show

Send us a text5 things to help you plan for your most profitable retail year in 2023Support the show

Send us a textIn this episode we have invited several members of the NBDA Board to share wisdom and best advice for retailers as we wrap up 2022 and head into 2023. Where should retailers focus? Any tips? Thoughts about vendor relations, cashflow, staffing, and fixed costs? Joining us in this very special episode focused on ensuring specialty bicycle retailers future success are Peter Henry (Landry’s), Kent Cranford, John Robinson (Johnny Velo Bikes), Gillian Forsyth (BFF Bikes), and Chad Pickard (Spoke N Sport).  Support the show

Send us a text40 Tips on How to Get More Customers to Your StoreSupport the show

Send us a textThis episode’s guest is Gary Vernon, Walton Family Foundation Senior Program Officer supporting Steuart and Tom Walton’s work creating a world class destination for mountain biking and all types of cycling in the state of Arkansas. Gary is an avid mountain biker and off-road motorcyclist and an expert in competition motorcycle trials. His passion for cycling spans nearly 50 years. Arkansas is an economically driven state and the investment from the Walton family into local trails and advocacy has created a biking destination. Listen in and learn how you as a retailer can transform your community through trails, including the core elements to shape a “destination”, creating trail ambassadors, involving youth and new riders, and the lasting positive impacts of your hard work. This episode is hosted by special guest host Chad Pickard, owner of Spoke N Sport in SD and NBDA Board Member. Support the show

Send us a text5 Tips to Improve Cash Flow in Your Retail BusinessSupport the show

Send us a textIn a recording on December 1, 2022, NBDA President Heather Mason sat down with Lauren DiMartino, North American Market Lead at Kids Ride Shotgun, for a NBDA Member Roundtable Event focused on the kids category. In this conversation listen in to learn why the kids category is so important to a retailer’s offering and what the current climate is like around kids sales. The conversation dives deep into retailers who are excelling at sales and why, tips for interacting with parents regarding bike and helmet sizing, and what’s missing in the current landscape. The roundtable is jam packed with value-add nuggets for retailers of all sizes. Support the show

Send us a textBest practices that retailers should be focused on during the cold season.Support the show

Send us a textThis episode’s guest is Ryan McFarland, Founder of Strider Bikes and All Kids Bike. Ryan is an entrepreneur with a passion for biking and motorsports. In 2007, he founded Strider Bikes in his garage. Today, the balance bike company has sold nearly 4 million bikes worldwide. Strider creates and inspires future generations of riders by giving children as young as six months old the best first-bike experience. Strider Bikes revolutionized the bike’s design to develop a child’s balance first and pairs each balance bike with a proven learn-to-ride process. Children around the globe are starting on a Strider Bike and learning the art of two-wheeling – before they’re out of diapers. Listen in and learn how you as a retailer can work with Strider to get kids started early into our sport. This episode’s special guest host is Chad Pickard, NBDA Board Member and Owner of Spoke N Sport. Support the show

Send us a text7 Tips for Higher Retail Holiday Sales Using your Email List and Social MediaSupport the show

Send us a textThis episode’s guest is Spinks, PR & Brand Specialist for QuietKat Off-Road Electric Bicycles. Born and raised in Vail, Colorado, Spinks has a decorated past in the outdoor recreation and hospitality industries. A diverse background featuring top level customer service and product innovation, Spinks has been a driver of brand performance. Founded in 2013 in Eagle, Colorado, QuietKat is the leader in off-road electric bikes for hunting, fishing, camping, and exploring the great outdoors. QuietKat has seen incredible growth and has since been acquired by Vista Outdoor in 2021. As e-bikes allow for diversity of rider and purpose, this is a brand to watch. Listen in and learn more about e bikes for the great outdoors and how as retailers we can play a role in the future of getting more people on bikes with electrified access to the outdoors.Support the show

Send us a textA Black Friday Poem for the Bicycle RetailerSupport the show

Send us a textThis episode’s guest is Don DiCostanzo, Founder and CEO of Pedego Electric Bicycles. Founded in 2008, Pedego is the leading brand of electric bikes in North America. Pedego is famous for premium quality, five-star local service, and an industry leading five-year warranty. A complete line of 19 electric bike models are available at over 200 locally-owned Pedego stores that offer sales, rentals, tours, accessories, and service. Selected as 2021 Entrepreneur of the Year Pacific Southwest, Don spent over 20 years leading innovative products and programs for the automotive industry, prior to founding Pedego. As the CEO of Pedego, he makes quality, innovation, and customer service happen every day and he makes good on his company’s goals to delight Pedego customers and assist Pedego dealers to be successful.Support the show

Send us a textMake the most of the holiday seasonSupport the show

Send us a textThis episode’s guests are Eduardo Silva and Charlotte Herzenberg, co-owners of Carbon Bike Specialists, a top-of-the-line facility in Essex, NY, specializing in carbon bike repair, customization, and paint restoration. The state-of-the-art facility opened in July 2022. Eduardo was formally the head technician at Carbon Bike Repair in the UK, the leading carbon repair company in Europe. Carbon Bike Specialists has repaired over 10,000 bikes and never has had one come back. With a passion for sustainability and cycling, both Charlotte and Eduardo are partnering with bicycle retailers across the US to spread the word on how carbon can be safely repaired.Support the show