Wlei - Lean Enterprise Institute's Podcast

In this episode of the WLEI podcast, we speak with Karen Khachikyan, CEO of Expper Technologies, and Mineh Badmagharian, the clinical and product development leader. They shared the remarkable story behind Robin, a robot designed to provide emotional support and comfort to pediatric and geriatric patients in hospitals and care facilities.   What stood out most was the team's relentless focus on truly understanding their end users - the children, seniors, and medical staff who interact with Robin. Insights from the discussion include:  The importance of understanding your customer. The team spent years carefully observing how children reacted to different iterations of Robin, refining details like the robot's age and favorite animal to create a personality kids would love.  Integrating the technical and clinical needs. The two teams weren’t always aligned, but they found creative solutions by keeping the user experience as the north star.   Understanding the human element of robotics. - Perhaps most inspirin

In this episode of the WLEI podcast, we explore the LPPD principle: Understand Before You Execute. Too often, companies commit to a product design before assessing their customers’ needs, leading to development churn and failed products. The conversation examines how to avoid that trap by precisely identifying customer needs before development and features a case study of a company that did just that. However, people did not engage in this conversation. Artificial intelligence, specifically Google’s NotebookLM, generated the entire discussion based only on this six-minute video clip. The result is astonishing. Tune in and share in the comments what you thought of the conversation.

In this episode of WLEI Podcast, we welcome Sandrine Olivencia, author of Build to Sell and expert in applying Lean principles to software development. Sandrine shares her journey from waterfall to Agile and eventually to Lean Product and Process Development (LPPD), which she sees as a more holistic and sustainable system for building great products and lasting businesses. The conversation explores:    The importance of Gemba and why leaders at all levels need to stay closely connected to customers and the problems they face.  How Lean thinking can help companies avoid “feature frenzy mode” and maintain a clear focus on delivering customer value.  Why even mature tech companies often struggle to develop people and the steps leaders can take to build a culture of problem-solving and continuous improvement.   Practical advice on where to start implementing Lean principles, including Sandrine’s three key strategies for building a more product-led company.   The limitations of so-called “founder mode” and “ma

In this episode of the WLEI podcast, we speak with Regis Megina, a software industry veteran who has undergone a journey from Agile to Lean. Regis shares insights on:   How he transitioned from early frustrations with waterfall development to embracing Agile and Extreme Programming  The challenges he faced in spreading these new ideas, and why he ultimately sought a deeper understanding of Lean principles  Regis' current work applying Lean Thinking to startups and scale-ups, including creating educational materials and training programs  The importance of continuous learning, technical mastery, and developing team capabilities - rather than just focusing on process improvement tools.  For more insights into Lean Thinking applied to product development, subscribe to the Design Brief newsletter. 

In this episode of the WLEI podcast, LEI speaks with prolific author and business leader Art Byrne.  During the discussion, Art shares his decades-long journey leading lean transformation, from running kaizen events with the first wave of ex-Toyota consultants in the US to leading manufacturer Wiremold to record profitability. For a decade, Art wrote 100 "Ask Art" columns, answering the lean community's most pressing questions. He has compiled the best of those into a new book, The Lean Turnaround Answer Book: 40 Years of Lean Observation.  Our conversation covered:  The transformative impact of implementing the Toyota Production System to improve efficiency, quality, and customer service. The critical role of leadership and involving top executives in driving successful lean transformations through setting stretch goals and fostering a culture of continuous improvement. The challenges of traditional accounting methods in a lean environment and the need to transition to lean accounting practices. The strategi

In this episode of the WLEI podcast, LEI speaks with software industry veteran Robert Martin. Robert is one of the original signers of the Agile Manifesto and the author of several influential books, including Clean Code: A Handbook of Agile Software Craftsmanship.  During the conversation, Robert shared insightful perspectives on some of the biggest challenges facing software development today. From the demographic problem of perpetual inexperience to his pioneering approach to development dubbed "software craftsmanship" that aims to promote quality work, Robert covered a wide range of issues impacting the industry. Some other topics discussed include: Balancing speed and quality in development and emphasizing a quality-first mindset. The benefits of test-driven development, such as providing freedom to change code safely. AI's potential impacts and appropriate uses of AI-generated code. Be among the first to get the latest insights from LEI's Lean Product and Process Development (LPPD) thought leaders and

In this episode of the WLEI podcast, Jim Womack and John Krafcik share the origin story of the term "lean." Jim led the MIT global benchmarking study of the automotive industry, which led to the seminal book The Machine That Changed the World, and John was one of the principal researchers. Jim went on to co-author a similarly influential book, Lean Thinking, and founded the Lean Enterprise Institute. John Krafcik became an executive in the auto industry, serving as CEO of Hyundai America and Waymo. The discussion closes by turning from the past to the future with updates on Waymo's autonomous driving technology. This conversation took place at LEI's Lean Summit in March 2024. Special note: Are you keen to explore how technology such as autonomy will reshape the future workplace? Join us at "The Future of People at Work Symposium" July 18-19 in Detriot, MI, to learn about these challenges from business luminaries like Jim Womack and Jeff Liker and collaborate with peers to address them. Click here to learn mor

In this episode of the WLEI podcast, LEI speaks with Dr. Jackie Gerhart and Dr. Christopher Longhurst. Dr. Gerhart is a family physician and VP of clinical informatics at Epic Systems, while Dr. Longhurst is the Chief Medical Officer and Chief Digital Officer at UC San Diego Health.  In the discussion, we explore:  How health systems are using AI to improve patient outcomes. The potential for AI to reduce clinicians' cognitive burden, allowing them to reconnect with patients. What educators should consider when training the next generation of doctors who will begin their careers with access to AI. Special note: As this conversation demonstrates, the workplace is rapidly changing, fueled by technological advancements like AI, shifting generational expectations, and evolving customer demands.  Join LEI at "The Future of People at Work Symposium" July 18-19 in Detriot, MI to learn about these challenges from business luminaries like Jim Womack and Jeff Liker and collaborate with peers to address them. Click her

In this episode of the WLEI podcast, LEI speaks with Alan Goodman, professor and department chair of quality engineering at Milwaukee Area Technical College. Alan spent his career in operations at GE before becoming a professor. The podcast explores his recent work to teach young students lean skills to prepare them for careers after school. In the discussion, we explore:  Alan's background in lean and how he's transferring his skills to students through a program he's grown from a one-week online course to a year-round initiative.  Getting students interested in lean concepts through interactive games and how to apply these lessons to adult learning. Alan's vision to partner with companies to create a pipeline for students to enter the workforce from school. Methods Alan incorporates new technologies like AI and gamification into his teaching methods to foster creativity and critical thinking.    If you'd like to support Alan's work, check out https://cityonahillmke.org. 

In this episode of the WLEI podcast, we speak with Ben Armstrong, Executive Director of MIT's Industrial Performance Center, and Jim Morgan, Senior Advisor at the Lean Enterprise Institute. They share perspectives from Ben's extensive research on the history and future of US manufacturing and Jim's first-hand knowledge of developing new products and production processes.    In our discussion, we explore: The rise and decline of America's manufacturing expertise and how the decoupling of design and production has impacted innovation. Challenges currently facing small and medium manufacturers, and what investments they should consider. The role of industrial policy and government support in spurring new growth in US manufacturing. Emerging technologies like AI and how they could transform manufacturing operations going forward. This podcast was delivered to subscribers of The Design Brief, LEI’s newsletter devoted to improving organizations’ innovation capability. It is the second of four in a series on proces

Electrification has given rise to new American automotive ventures such as Tesla, Rivian, and Lucid Motors. Aside from the powertrain, these companies are innovating the driving experience through breakthrough performance and by deeply integrating software into vehicle architecture.   These disruptions demonstrate exciting possibilities but raise a challenge: how can companies innovate while upholding customer expectations of quality?  In an episode of the WLEI podcast, LEI sat down with industry veteran and Lucid Motors’ Vice President of Quality Jeri Ford to explore that question. Jeri has over 30 years of experience in the automotive industry, having held leadership roles at Ford and Rivian before joining Lucid.  The conversation explores:  How product development impacts quality downstream in manufacturing and supply chain.  The importance of collaboration between functions to achieve quality objectives.  Balancing speed and quality in bringing new vehicles to market.  Adapting processes for the integrati

In this episode of the WLEI podcast, LEI speaks with Emily Swaney and Alli Kulp from OhioHealth. Emily is the senior director of OhioHealth's lean promotion office, leading the organization's continuous improvement team. Alli is a senior advisor in the lean promotion office and previously worked as a registered nurse. In our discussion, we explore:  The lean journey at OhioHealth since 2006 and their goal of creating a culture of 35,000 problem solvers.  OhioHealth's strategic goal deployment process and how they cascade goals throughout such a large healthcare system.  How lean daily management and problem solving are implemented at the frontlines through huddles and visual boards.  Tools OhioHealth has developed to assess lean leadership behaviors and the management system to drive progress.  Emily and Alli will lead a learning session on creating leadership assessment tools to foster development at the Lean Summit on March 19-20 in Carlsbad, CA. 

In this episode of the WLEI podcast, we speak with Dennis Wade from Oakland University and Lisa Eshbach, PhD from Ferris State University. They share their universities' programs that provide hands-on lean learning experiences for students through collaboration with industry partners.  In our discussion, we explore:  The backgrounds and roles of Dennis Wade and Lisa Eshbach in academia and their work connecting students to real-world lean projects.  The models used at Ferris State University and Oakland University for experiential learning projects, including course-based projects and paid internships.  The impact of these programs on students' development of lean skills and tools, as well as skills like collaboration and problem-solving.  Examples of projects undertaken by students, such as a kanban system for an eye clinic supply room and creating a food pickup process for a university food pantry.  Dennis and Lisa will lead a learning session on connecting industry to academia at the Lean Summit on March

In this episode of the WLEI Podcast, our guests are Jennifer Trask and Brittney Heatherington from MillerKnoll. Trask is the Director of the MillerKnoll Performance System (HMPS) for business processes and dealer network, while Heatherington is a continuous improvement coach for the dealer network.  In our discussion, we explore:  MillerKnoll’s methodical approach to people development.  How MillerKnoll has built a culture of operational excellence throughout its value stream from its factories to its dealers.  How MillerKnoll successfully engages dealers in problem-solving by coaching at the gemba. The importance of approaching problems situationally versus applying a fixed solution.

In this episode of the WLEI podcast, LEI speaks with Billy Taylor, former operations executive at Goodyear Tire & Rubber Company. He is now President of LinkedXL and author of The Winning Link: a Proven Process to Define, Align, and Execute Strategy at Every Level.  In our discussion, we explore: Billy’s career journey from third shift supervisor to director of North American operations for Goodyear. How Billy led a transformation of one of Goodyear’s worst-performing plants through instituting a few core principles: deliberate clarity, defined ownership, deliberate practice, and trust.  Billy’s approach to scaling a management system from a single plant to multiple plants across North America through intense collaboration with plant leaders.  The current challenges of retaining employees due to changing workforce mindsets post-COVID and how to re-engage workers.

In this episode of the WLEI podcast, LEI's guests are Mary Nell Egan and Lisa Karam from MassMutual, a leading insurance company. Egan and Karam delve into the intricacies of transformation in a traditionally cautious, large organization. In our discussion, we explore several key themes: MassMutual’s evolution from a tool-centric to a customer-value approach in their lean journey. The methods Egan and Karam used to engage previously disengaged leaders with lean, linking continuous improvement to corporate strategy. The critical role of meeting people where they are in mitigating resistance to change. The significance of resilience in lean transformation.

LEI chats with Frank Paluch, Retired President of Honda R&D Americas, and Lara Harrington, Retired Honda Chief Engineer. Frank and Lara share how Honda utilized Lean Product and Process Development principles to launch successful vehicles like the Honda Passport.  During the conversation we dive into the following:  Understanding Customer Value – As Chief Engineer of the Honda Passport Lara explains how she used rapid prototyping and gathered consumer feedback early in the development process to determine a vehicle design that would appeal to customers and grow Honda’s market share. The Chief Engineer – Frank and Lara reflect on the chief engineer’s role, what makes a great chief engineer, and the matrix organization in which they work. People Development – Comparing hiring in engineering talent versus developing it internally. Future of the Auto Industry – Discussing the industry push toward EVs and contrasting Tesla’s approach to development to Toyota’s.  Special note: Lara and Frank will

In this episode of the WLEI Podcast, we speak with Jill Katic and Grace Eovaldi from Barton Malow, a major construction company that has recently seen significant growth. Jill and Grace share how they've been working to foster a culture of problem solving throughout Barton Malow, principally through a program dubbed Lean University.  During the conversation we dive into the following:   Lean Principles and A3 Problem-Solving: Exploring Lean University's five-day training program, which introduces participants to lean principles and the A3 problem-solving method over a three-month period.  Problem Identification and Analysis: How Jill and Grace use the program to help participants identify and dissect problems in their work, guiding them in developing effective countermeasures.  Business and Cultural Results at Barton Mallow: Insights into the tangible business outcomes and cultural shifts experienced by Barton Malow since beginning Lean University.  Lean Thinking and Problem-Solving Skills: The significance o

In this episode of the WLEI Podcast, we talk with Fabrice Bernhard and Catherine Chabiron. Fabrice is the co-founder of Theodo, a fast-growing software company, and Catherine is the author of the new book, Learning to Scale at Theodo: Growing a Fast and Resilient Company. Fabrice and Catherine share how Theodo has seamlessly integrated lean thinking into its management system enabling it to grow rapidly while maintaining a customer-first mindset and ship quality software. During the conversation, we dive into: Lean vs. Agile: How Theodo found lean thinking and how it complements agile, while challenging traditional perspectives in the software industry. Quality vs. Speed: Navigating the delicate balance between producing high-quality code and meeting the demands for rapid delivery. Customer Focus: How lean has enhanced Theodo’s customer-centric approach, making it a hallmark of their operations. Learning Organizations: The role of continuous learning in building resilient teams that not only solve t

In this episode of the WLEI Podcast, we speak with Mehmet Gur, Senior Director of Operations Engineering at DHL eCommerce. He has been leading the company's next-generation automation efforts. Since the pandemic, DHL eCommerce – DHL's business-to-consumer unit – has faced dramatic increases in volume. This surge required new automation technology to meet customer demand and heightened expectations regarding delivery speed. Mehmet oversees a large team of technical engineers tasked with meeting this challenge.  During the discussion we touch on:   Lean Thinking and Automation: How Mehmet's team used value-stream mapping to close the gap between automation equipment’s theoretical throughput and actual throughput.   Automation Evaluation: What should organizations consider before investing millions in new technology.  People Development: How to use problem-solving at the gemba to not just solve intractable technical problems but develop engineers.   AI in Distribution: How emerging technologies are revolutionizi