Hospitality Mavericks Podcast

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.Connect with Ari:Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/Zingerman's: https://www.zingermanscommunity.com/Email: ari@zingermans.comAri's Article on Servant Leadership:https://www.zingtrain.com/article/servant-leadership/Previous interview on the show with Ari:https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.Connect with Paulo:https://www.linkedin.com/in/paulo-de-tarso-65734527/https://www.youtube.com/watch?v=uUmywITsbwkhttps://www.instagram.com/paulodetarso24twitter.com/paulodetarso24Book:"Setting The Table" by Danny Meyerhttps://uk.b

In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Lauren outlines how her business supports small, independent hospitality operators by focusing on values alignment, quality over quantity, and fostering a positive work culture. She emphasizes the importance of personalized recruitment and her innovative approach to maintaining work-life balance for her team. This episode also explores the evolving landscape of hospitality recruitment post-COVID and the pursuit of genuine career chefs.Connect with Lauren:https://www.linkedin.com/in/lauren-barnett1/https://www.homehospitality.co.uk/https://www.actuallygoodchefjobs.co.uk/https://www.instagram.com/_homehospitality/A big than

Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.Connect with Chris:https://www.linkedin.com/in/ctripoli/www.christripoli.comRestaurantOwner.comhttps://www.therestaurantclinic.com/A big thank you to our

In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on simplicity, efficiency, and developing talent, while critiquing the automation trends in hospitality that sideline human interaction. The conversation also explores innovative organizational strategies like reshaping bonus systems with a foundation in trust and autonomy, emphasizing leadership's role in fostering employee growth. This approach creates a competitive edge by supporting personal and professional development within companies.Connect with Philip:https://www.linkedin.com/in/philip-eeles-02229ba6/https://www.breadstall.com/https://www.honestburgers.co.uk/https://thisispineapple.uk/Book:https://uk.bookshop.o

In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one’s values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.Connect with Peter:https://www.linkedin.com/in/peterfarrell-foodmotion/https://www.hospitalityaction.org.uk/https://www.epsomsocial.com/https://foodmotionnetwork.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check

In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consistency and profitability in hospitality businesses. The discussion dives deep into the importance of having data-driven decision-making tools, the role of AI in the hospitality sector, and the need for better alignment and communication within teams. Conor also highlights the necessity of having a positive outlook on the industry and how modern technology can empower restaurant operators to achieve greater efficiency and success.Connect with Conor:https://www.linkedin.com/in/sheridanconor/https://nory.ai/https://www.madegg.ie/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai

In this conversation, host Michael welcomes Sarah Clark, a seasoned hospitality leader turned leadership coach. Sarah shares her 30 years of experience in hospitality, starting as a young bar manager in Chelsea and rising to various directorial roles in well-known companies like Quinian Barrow and Pret A Manger. She eloquently discusses her career transformation, the importance of having coaches and mentors, and her deep belief that everyone has the potential to be extraordinary. Sarah's mission is to integrate coaching and mentoring as a fundamental part of leadership development in the hospitality industry, focusing on fostering growth, authenticity, and a balanced life for leaders. Tune in to discover her insightful philosophy, the challenges she observes in the industry, and the powerful impact of intentional leadership and coaching!Connect with Sarah:https://www.linkedin.com/in/sarah-clark-executive-coach/https://www.nineyardscoaching.co.uk/A big thank you to our epsiode sponsor Sideways. Head to their w

Join Michael as he welcomes back Jon, the CEO of Levy's UK and Ireland division, in a discussion that spans the impacts of the pandemic on the hospitality industry to the innovative strategies Levy employs to bounce back and thrive. Uncover how Levy, part of the world's largest contract caterer, Compass, has adapted to post-COVID challenges, redefined career opportunities, tackled sustainability, and forged strategic partnerships to enhance customer experiences. Learn about their ambitious net-zero goals, the significance of employee benefits like nutritious meals, and the importance of sustainable farming practices as they navigate the modern food service landscape.Connect with Jon:https://www.linkedin.com/in/jonathan-davies-0a05233/https://levy.co.uk/Podcasts:https://www.hospitalitymavericks.com/112-jon-davies-md-of-levy-uk-and-ireland-on-the-circular-food-economy/https://www.hospitalitymavericks.com/255-dr-vincent-walsh-global-circular-regenerative-living-systems-expert/A big thank you to our epsiode spons

In this episode, the host engages with Kevin, the co-author of 'The Sustainable Business Book,' as they delve into the importance of sustainability in business. Kevin shares his journey from his multicultural upbringing to becoming a prolific author and consultant. The conversation explores Kevin's innovative PLANET system for creating sustainable business strategies, highlighting the importance of clear frameworks and actionable steps. The discussion also touches on the pervasive issues of overconsumption, inequality, and the need for consistent, incremental progress akin to the '20-mile march' strategy. Kevin emphasizes the significance of understanding ESG (Environmental, Social, Governance) metrics, creating actionable plans, and focusing on social as well as environmental sustainability. The episode wraps up with practical advice for business leaders looking to build businesses that act as a force for good!Links:https://www.linkedin.com/in/kevinduncan/expertadviceonline.comsustainablebusinessbook.comthed

Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!Links:https://loveletterstochefs.comhttps://www.ishoorajamohan.com/http://www.instagram.com/loveletterstochefs/https://www.linkedin.com/in/ishwariya-rajamohan/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favou

Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive culture in organizations. Learn about Eve's personal journey, the organization's ambitious future goals, and how they aim to transform the coffee industry through education, mentorship, and community engagement.Links:https://www.linkedin.com/in/eve-wagg-8577561b/https://www.wellgrounded.org/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party

This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, loss prevention, and process optimization, and how Growyze is addressing these with customer-centric solutions. Adi emphasizes the importance of building systems that drive efficiency, sustainability, and ultimately profitability, while also highlighting the personal resilience and focus required to build a successful business. The episode provides valuable insights into the role of technology in simplifying complex operations and fostering better decision-making in the hospitality industry.Links:https://www.linkedin.com/in/a-hristova/https://www.growyze.com/A big thank you to our epsiode sponsor Sideways. Head to the

Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.Links:https://www.linkedin.com/in/erikbruunbindslev/https://www.regenerateam.com/homehttps://www.merika.uk/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitalit

In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.Links:https://juliobruno.com/https://www.linkedin.com/in/juliobruno/https://linktr.ee/donjuliobrunoBOOK: Passion to Leadhttps://www.waterstones.com/book/passion-to-lead/julio-bruno/9781784529765A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite

Michael Tingsager hosts Jack Lander, co-founder and MD of Pizzarova, to discuss what Maverick leaders do to build successful businesses that positively impact society and the environment. Jack shares Pizzarova's journey from a mobile pizza oven to a four-unit establishment, emphasizing the importance of building a strong culture and giving employees autonomy. They delve into people practices, the significance of having a purpose, and creating a sustainable and supportive environment. Jack also highlights the necessity of nurturing future hospitality leaders and the challenges of growing from a small to a medium-sized business in a competitive market.Links:https://www.pizzarova.com/https://www.linkedin.com/in/jack-lander-5b6068a0/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check o

In this insightful episode, the host interviews Jason E. Brooks, an experienced restaurant coach and author of 'Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders.' Jason shares his journey in the hospitality industry and detailed insights from his book which emphasizes transitioning from manager to leader and then to coach. Key discussions include mastering KPIs, owner-like orientation, creating mini GMs, and the continual importance of personal development and coaching. Jason highlights practical steps for effective leadership and business success, making this episode a must-listen for anyone in the hospitality industry.Links:https://www.linkedin.com/in/jason-e-brooks/https://www.jasonebrooks.com/https://www.jasonebrooks.com/bookA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast pla

Michael Tingsager is joined by Madeleine Geach, a renowned hospitality leadership coach. They discuss the critical disciplines of culture and leadership essential for retaining staff and creating celebrated organizations in the hospitality industry. The episode delves into how businesses can build and maintain positive work cultures by focusing on quality management, strong values, and effective training. Madeleine shares insights from her journey in hospitality, offering practical tips on embedding a great culture, manager development, and consistent positive reinforcement. The conversation offers valuable lessons for leaders seeking to elevate their teams and operations.Links:https://www.thegoodlifecoaching.net/https://www.linkedin.com/in/madeleinegeach/Books:Setting the Table by Danny Meyer: https://uk.bookshop.org/a/8596/9780462099255Leading from the Heart https://www.amazon.co.uk/Leading-Heart-Joan-Scott/dp/1914265955/ref=sr_1_1?crid=JFYH4O0KHAMZ&dib=eyJ2IjoiMSJ9.MkHyquBcKE8veB8ouIWS-QXfRIP814ho51MZn

In this episode, we delve into the journey of Obadiah Ostergard, CEO of Vine Hospitality, discussing the importance of a people-first approach in building a successful hospitality business. Obadiah shares his personal journey from working in a kitchen to his current role, emphasizing the significance of nurturing relationships and professional growth within his team. The conversation highlights the rich legacy of Vine Hospitality, its mission of serving with love, and the strategies implemented to foster a positive work culture. Additionally, Obadiah reflects on the challenges of maintaining profitability while sustaining a strong company culture and the personal practices he follows to stay grounded and effective as a leader.Links:https://www.linkedin.com/in/obadiah-ostergard-98009520/https://www.vinehospitality.com/Book:https://uk.bookshop.org/a/8596/9780462099255A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect w

In this episode, Michael welcomes Mario, an entrepreneur with a diverse background in the hospitality industry. They discuss the concept of 'Schwellenangst' – the fear of crossing thresholds when making significant decisions in life and business. Mario shares his journey from investment banking to running multiple successful hospitality ventures including Vapiano and Curtis Brothers ketchup. The conversation delves into Mario's recent experiences living with monks in Sri Lanka, where he learned valuable lessons about leadership, patience, and resourcefulness. They explore how these teachings apply to modern business practices, emphasizing the importance of focusing on purpose, authenticity, and maintaining quality. Mario also talks about his podcast 'From Doubt to Drive,' highlighting the shared struggles and triumphs of entrepreneurs. The episode concludes with reflections on maintaining simplicity and genuine happiness in both personal and professional life.Links:Mario via LinkedIn: https://www.linkedin.com