The Dental Practice Heroes Podcast With Dr. Paul Etchison

Struggling to get your team on board? The answer isn’t demanding compliance—it’s understanding what’s really going on. Let’s talk about what’s holding them back and how to fix it. Katherine Eitel Belt of LionSpeak is back to break down the four biggest reasons employees don’t meet our expectations (and why leaders often overlook the real issues). We dive into strategies for having tough conversations that actually lead to change, setting clear expectations, and recognizing when someone simply isn’t the right fit. Find out how to get true buy-in and create a more motivated, engaged team!Topics discussed in this episode:The 4 reasons employees don’t follow throughHow to figure out why your team isn’t listeningLeading with clarity and setting expectationsAddressing underperformance in a departmentDos and don’ts of getting team buy-inLearn more about LionSpeak’s annual retreats:https://www.lionspeak.net/info@lionspeak.netText us your feedback! (please note: we cannot respond through this channel)) Take Control of

Busy January? If your office struggled to keep up, you’re not alone. In this episode, we discuss why hurrying may be to blame and how slowing down can actually help you reduce stress, boost productivity, and provide better patient care. Let’s explore how packed schedules, inefficient systems, and understaffing impact both your team and your patients—and what you can do to fix it!Text us your feedback! (please note: we cannot respond through this channel))Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practice: Comprehensive Training: Boost profit, efficiency, and team engagement. Live Monthly Webinars: Learn proven strategies for scaling your practice. Live Q&A Sessions: Get personalized help when you need it most. Supportive

Leadership in dental practices often faces unexpected challenges, especially when dealing with negative patient feedback. By employing the Infinite Why system to analyze issues, leaders can uncover the roots of problems and foster a more constructive team environment focused on improving patient care.• The emotional challenges of receiving negative reviews• Understanding the importance of extreme ownership in practice management• The Infinite Why system as a tool for deep analysis of issues• Engaging in blame-free discussions for improvement• The crucial role of leadership in guiding teams for better outcomes• The importance of continuous training and communication within teamsText us your feedback! (please note: we cannot respond through this channel))Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join the DPH Hero Collective and

Big box implant centers are everywhere, but there ARE ways to stand out. Dr. Ryan Bradley and Dr. Taher Dhoon know firsthand how tough it is to transition into full-arch dentistry — from figuring out marketing to attracting qualified patients who can pay. In this episode, they unpack marketing, consultation, and financing strategies that will help you compete with big implant centers. Tune in for the advice you need to grow your practice and win more full arch cases!Topics discussed in this episode:The struggle to transition into a full arch practiceHow to compete with big implant centersMarketing dos and don’tsFinancing solutions for patientsLearn more about Colorado Surgical Institute:https://www.coloradosurgicalinstitute.com/Text us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus o

From a four-op office to two practices — here’s how Colin Myrick created something bigger than he ever expected as a young practice owner. This episode dives into the hurdles of taking over an established practice, stepping into the role of owner, and scaling in a small community. You’ll learn how Colin built a collaborative culture and steadily grew his business, all while serving his community. Tune in to hear how he made it happen, and what’s next!Topics discussed in this episode:Transitioning from dental school to ownershipChallenges of taking over a practiceKey decisions that helped expand the practiceCollaborative dentistry and team cultureColin’s vision for the future and how he’s getting thereText us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join th

Branding is more than just logos and advertising; it’s about standing out in your market. This episode will help you define your own brand and measure its impact! We share an easy exercise to uncover your brand identity and real stories of how intentional branding can transform a dental practice. Discover how to deliver on your brand promise, build a base of loyal clients, and position your practice for long-term success!Topics discussed in this episode:Why every practice needs a brandExamples of branding in dental practicesBrand promise versus core valuesHow to define your brand promiseThe ROI of brandingText us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practic

Unlock the secret to a seamless dental practice with the power of checklists! Join me to reveal the transformative potential of a well-crafted checklist. How can you turn vague expectations into concrete action items? We address this question by focusing on specificity and practicality, ensuring your daily operations are not just completed but optimized for efficiency. By avoiding common pitfalls and embracing a structured approach, you'll discover how to enhance systematization and productivity in your practice.Throughout this episode, we emphasize the importance of measurable outcomes and accountability, offering practical advice for implementing checklists that truly work. Explore the art of creating "today lists" and learn how to keep your team engaged and tasks on track. Plus, stay tuned for our next episode, where we'll switch gears to discuss how to craft and express your brand, featuring insights from the DPH coaches. Whether you're a new practice owner or a seasoned professio

New skills mean nothing if you don’t put them into practice. So in this episode, we discuss why dentists often struggle to implement what they learn from CE weekends and what you can do to change that. Learn the steps to integrate new skills or systems into your office, including how to get your team on board, market new services to patients, and more. Join us to make sure your next training translates into real-world results that stick!Topics discussed in this episode:The challenges of implementing new skills4 steps to implementing new skillsHow to get buy-in from your teamMarketing new services to patientsText us your feedback! (please note: we cannot respond through this channel))Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on what matters most. Join the DPH Hero Collective and get the tools, training, and support you need to transform your practi

Unlock the secrets to preventing your dental patients from seeking second opinions and ensure their loyalty with essential trust-building strategies. Join me, Dr. Paul Etchison, as we navigate the complexities of patient trust in the dental profession. Discover how addressing patient unease about treatment recommendations can save you from losing valuable clients and referrals. We'll delve into a real-life scenario involving a one-star review, revealing the profound impact of lost trust. Learn five actionable methods to strengthen your rapport with new patients through transparent discussions of their dental history and previous recommendations, setting the stage for increased case acceptance and long-term patient loyalty.Text us your feedback! (please note: we cannot respond through this channel))Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their time, and empower their teams to run the office seamlessly—so they can focus on

This episode features Dr. Steve Rasner discussing his journey from dental student to practice owner, emphasizing the importance of continuing education and the power of oral sedation in enhancing patient comfort. Dr. Rasner shares practical steps for dental practitioners to grow their practices by focusing on patient empathy, effective communication, and fostering a positive practice culture.• Dr. Rasner shares his background and struggles in dentistry  • Emphasis on the value of continuing education for career growth  • Introduction of Dr. Rasner's oral sedation protocol  • Importance of addressing patient anxiety in dental practices  • Tips for managing finances and building a sustainable practice  • Advice on communication and empathy in patient care  • Key takeaways for dental practice successText us your feedback! (please note: we cannot respond through this channel)) Take Control of Your Practice and Your Life I help dentists create thriving practices that make more money, require less of their tim

Imagine the thrill of a same-day Invisalign start, only to be met with the crushing realization that no one in the office, not even the doctor, can perform the critical iTero scan. Join me, Dr. Paul Etchison, on Dental Practice Heroes as I unravel this cautionary tale from a coaching client, underscoring the chaos that ensues when key team members are unavailable and the vital importance of cross-training. This episode promises to arm you with the insights needed to fortify your team against the unpredictable nature of dental practice life.Reflecting on my own early career, I share a humorous yet enlightening story of reliance on a single skilled assistant and the struggles that emerged when she went on maternity leave. From navigating frustrating daily operations to a memorable extraction fiasco, these stories aim to highlight the lessons learned in building a resilient and adaptable team. Whether you're a seasoned practitioner or just starting out, this episode offers valuable leadership lessons to ens

Associates leaving. Loss of control. Loss of profits. These fears may be holding you back from exploring partnerships in your practice, but the right approach can turn partnerships into a win-win.In this episode, dental law attorney David Cohen breaks down partnership models and strategies to protect both the practice owner and the associate. From finding the right person to structuring agreements, you’ll learn how to avoid common pitfalls and create partnerships that benefit everyone. Tune in now for all this and more!Topics discussed in this episode:New and traditional partnership modelsNavigating partnership discussionsHow to assess potential partnersEntity structures and junior partnership contractsPotential pitfalls in partnerships and how to avoid themFinancial considerations and managing capital gainsReach out to David Cohen to discuss options here. David's Email: david@cohenlawfirmpllc.comText us your feedback! (please note: we cannot respond through this channel)) I teach dentists how to make mo

Should you grow your practice or stick with a solo operation? How do you avoid burnout and create systems that actually work? What are the biggest challenges to scaling a practice? We answer all these questions and more in this episode with Dr. Iraj Kasimi, who scaled his $1.8 million practice into a $5 million group practice.Dr. Kasimi shares how he overcame the growing pains of scaling, implemented effective systems, and evolved from a clinician to a business leader. Tune in for insights on transitioning to a larger practice and the rewards of scaling versus staying small!Topics discussed in this episode:Sustainability and burnout: scaling up vs. staying smallSystemization and training a strong teamLeadership structure in a growing practice What makes a good lead and your role as leaderWhen to scale and when to stay smallText us your feedback! (please note: we cannot respond through this channel))I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the

This episode emphasizes the importance of communication, systems, and family in achieving personal and professional growth. We delve into personal insights gained throughout the year as a dental coach and urge listeners to revisit their own priorities and goals for the new year. • Importance of effective communication and culture in dental practices • Role of systems and checklists in maintaining consistent expectations • Need to prioritize family time alongside work achievements • Setting achievable goals for business and personal fulfillment in 2025 • Encouraging reflection and intention-setting for the new yearText us your feedback! (please note: we cannot respond through this channel))I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it. You will get: ✓Comprehensive Training to increase profit and engagement in your practice✓Live Monthly Webinars to teach

The problem: an ongoing hygienist shortage leaving practices overwhelmed and patients waiting. The solution: Find out in today's episode as we dive into this crisis and proactive solutions to address these challenges in your practice. From hiring and retention strategies to navigating rising wage demands, learn how to keep your team productive and revenue steady during the hygienist shortage. Tune in now!Topics discussed in this episode:The impact of the hygienist shortageHow to address the shortage in your practiceBalancing wage demands and practice growthThe pros and cons of temp hygienistsText us your feedback! (please note: we cannot respond through this channel))I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it. You will get: ✓Comprehensive Training to increase profit and engagement in your practice✓Live Monthly Webinars to teach you how to run yo

The episode explores the challenges dental practice owners face when the selling doctor remains involved post-sale, sharing the experience of a coaching client, who struggled to implement his vision due to interference from the previous owner. Key themes include establishing boundaries, the importance of clear communication, and the necessity of cultivating relationships with staff for a successful transition. • Owning a dental practice means navigating complex relationships following a sale • The selling doctor’s role can inadvertently create resistance to change • Establishing a firm exit date aids in clear expectations • Communication about roles should focus solely on patient relationships • Building rapport with the team is crucial for successful transitions • Accepting turnover as part of evolving a practice highlights growth opportunities • Clarity and intentionality lead to thriving practice environmentsText us your feedback! (please note: we cannot respond through this channel))Take Control of Your P

The solution to an all-star dental practice comes down to five proven steps! In this episode, Alex Nottingham of All-Star Dental Academy explains how to craft a vision that guides key decisions, build and train a high-performing team, and leverage the power of coaching and masterminds. You'll learn strategies for leading a team that drives results, growing your practice, and more. Tune in now to start transforming your business into an all-star dental practice!Topics discussed in this episode:Step one: setting a visionStep two: building a teamStep three: effective trainingStep four: the power of coachingStep five: mastermind groupsLearn more about All-Star Dental Academy!https://allstardentalacademy.com/Check out the Dental All-Stars Podcast!https://allstardentalacademy.com/dental-podcast/Listen to our episode on phone call conversion here:https://dentalpracticeheroes.libsyn.com/interview-the-3-silents-killers-in-your-practice-with-alex-nottinghamText us your feedback! (please note: we cannot respond thr

Courageous conversations are the difference between tension and trust in your practice. In today’s episode, Katherine Eitel Belt, CEO of LionSpeak, shares her framework for establishing clear expectations, empowering employees, and building trust through effective communication — all while retaining your top employees.With her actionable strategies and tips, you’ll be able to maintain high standards, strengthen relationships with your team, and address conflicts with confidence. If you’re dealing with tardiness or performance issues in your practice, tune in to learn how to master courageous conversations and become a better leader!Topics discussed in this episode:What are courageous conversations?Coaching versus courageous conversationsHow courageous conversations transform a workplaceThe ARCH framework for courageous conversationsEffective conflict resolution strategiesThe importance of feedbackLearn more about Katherine Eitel Belt and LionSpeak:https://www.lionspeak.net/Download your free guides on Courage

Nobody looks forward to raise discussions, but a few easy strategies can make them more productive and less awkward. This episode explores the right way (and the wrong way) to approach these conversations, including strategies to handle raise requests fairly and navigate challenges like wage compression. We share key lessons from our past mistakes, tips for setting clear performance and compensation expectations with your team, and why one-on-ones are crucial to this process.Tune in to learn how to turn raise requests into growth opportunities for your practice and team!Topics discussed in this episode:How raise conversations impact the workplaceBenefits of a pay grade systemStrategies to assess raise eligibilityMaintaining fairness and transparencyBalancing team morale with operational costsText us your feedback! (please note: we cannot respond through this channel))Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice If you are ready to increase your ne

What if monetary incentives are not the secret to inspiring your team? Join me, Dr. Paul Etchison, as we uncover the hidden power of intrinsic motivation and the compelling reasons why bonuses might actually hinder long-term engagement. By examining the over-justification effect through a fascinating study on blood donation, we'll explore how financial rewards can sometimes transform meaningful work into mere transactions. Instead, let's delve into the art of rallying your team around a shared mission and values, especially in the dental field, where emphasizing the vital role of dental health can ignite a sense of purpose and commitment.Text us your feedback! (please note: we cannot respond through this channel))Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company.