Veterinary Viewfinder Podcast

How Much Should Veterinary Teams Disclose to Clients? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, tackle an often-overlooked but crucial topic: veterinary transparency. As clinics update treatment protocols, switch vaccine brands, or adjust pricing, the question arises—what do we need to disclose to clients, and when?   The hosts explore the fine line between essential client communication and overwhelming details. Should clients be notified of a switch in vaccine manufacturers? What about pricing changes? And how do these transparency issues impact client trust and compliance? Drawing parallels to human medicine's informed consent standards, Dr. Ward and Beckie discuss best practices for ensuring clients feel informed without creating unnecessary concerns.   If you're a veterinarian, technician, or practice manager looking to improve client communication while maintaining efficiency, this episode is packed with actionable insights. Tune in to discover how your cl

Veterinary professionals are often asked to take on extra responsibilities outside their original job descriptions. But when do these additional tasks justify a raise, a title change, or more recognition? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into this complex and sometimes controversial issue. They discuss real-world scenarios where veterinary staff are expected to assemble furniture, manage inventory, or handle client callbacks—duties that may not align with their clinical roles. Should these added tasks be considered part of the job, or do they warrant compensation adjustments? The hosts explore how veterinary teams can advocate for fair pay, navigate difficult conversations with management, and ensure their contributions are recognized. This insightful discussion is a must-listen for veterinarians, vet techs, practice managers, and anyone working in a veterinary practice looking to create a fair and motivated workplace. Tune in now

In this powerful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Matt Krentz and Andy Bond, the co-founders of BestyBnB.com, a groundbreaking platform designed to protect pets when their owners face crises such as domestic violence, illness, or homelessness. The discussion reveals shocking statistics—50% of people in crisis refuse lifesaving services because they can't bring their pets, and 70% of pets left behind suffer abuse or worse. Matt and Andy share how their innovative technology connects social service agencies with foster homes, ensuring pets stay safe and are reunited with their owners. Listeners will hear touching stories, including how six therapy turtles were fostered from domestic violence and how Besty BnB has provided 6,000 safe nights for pets in just a few months. The episode also explores how veterinary professionals and pet lovers can get involved in expanding this critical service nationwide. Tune in to learn how technology and com

In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle the growing influence of AI tools like ChatGPT on veterinary diagnostics. With clients increasingly turning to AI for pet health advice, veterinarians are facing new challenges: handling clients who arrive with a list of recommended tests from ChatGPT and striking the right balance between over-testing and under-testing. The discussion highlights the importance of clear communication, trust-building, and the need for veterinarians to confidently guide clients through the diagnostic process.  The hosts explore the parallels between human and veterinary medicine, citing studies on the overuse of diagnostic tests in healthcare and the financial pressures clients face. They emphasize the value of a thorough physical exam and the dangers of relying too heavily on technology, whether AI recommendations or a veterinarian's dependence on excessive testing. Dr. Ward and Beckie also discuss the potential for ChatGP

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, tackle a hotly debated topic in veterinary medicine: professional appearance. While dress codes in the clinic have long sparked discussion, what about virtual or telemedicine visits? How should veterinary professionals present themselves in an online setting, and how does appearance tie into career growth, raises, and promotions? Dr. Ward reflects on the controversy surrounding professional appearance standards—dating back to the 90s when he first advocated for structured dress codes. Beckie highlights the tension between self-expression and clinic expectations, particularly among veterinary technicians and support staff, emphasizing the importance of aligning personal and professional branding. They discuss the evolving landscape of veterinary professionalism, from tattoos and piercings to lab coats and scrubs, and how these factors influence client trust and workplace dynamics.

On this week's episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur's journey spans continents and careers, from being a renowned veterinary neurosurgeon and neurologist to leading major veterinary conferences like NAVC (now VMX). Now, he's forging a new path as a conservation advocate and children's book author. Listeners will hear Dr. LeCouteur share his inspiring story of reinvention, starting with his childhood in Australia, his career milestones in Canada, Colorado, and California, and the pivotal moments that led him to a fulfilling post-veterinary life. Whether you're a veterinary professional pondering your next chapter or seeking motivation to explore new passions, this episode offers invaluable insights into how one can leverage a veterinary background to leave a l

This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O'Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world's largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this year. With over 30,000 veterinary professionals converging in Orlando, attendees can choose from more than 1,300 hours of CE and explore the expansive 160,000-square-foot expo floor, which features 735 exhibitors unveiling cutting-edge products and services. This year's theme, "Festival of the HeARTS," celebrates the fusion of science and creativity in veterinary medicine, promising inspiring visuals, interactive booths, and unique experiences. Gene also reflects on VMX's history, including its 40th-anniversary milestone, and discusses how NAVC continues to innovate and give back to the profession. Whether you're a seasoned VMX attendee or are considering your first

In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, discuss the challenges of starting a new year amid personal, professional, and global upheaval. From political controversies to natural disasters, the duo discusses how these events affect the veterinary community and share strategies to maintain positivity and mental well-being during trying times. Reflecting on past discussions from January 2016 and 2020, Ernie and Beckie revisit the importance of resilience and self-care, emphasizing the need to recognize hardships, both for ourselves and those around us. They explore actionable ways to foster a supportive environment, embrace reflection, and engage meaningfully with others to navigate adversity. This episode is a reminder that it’s okay to pause, take stock of your emotional well-being, and connect with those who might also be struggling. Tune in to hear how intentional conversations and small acts of kindness can inspi

It’s the time of year when veterinary clinics revisit their staff policies, but how do you implement them without creating chaos or resentment? In this week’s episode of “The Veterinary Viewfinder,” Dr. Ernie Ward and Beckie Mosser, MPA, RVT, dive into the challenges of rolling out new rules, such as sick leave policies, PTO usage, and vacation time, in a way that ensures fairness and team cohesion.   The co-hosts explore common pitfalls in policy implementation, such as reactionary rule-making after isolated incidents such as “sick-outs” and chronic absenteeism, and explain why sudden, poorly communicated policy changes can erode trust. They also discuss the importance of balancing structure with empathy and emphasize collaborative approaches to decision-making that involve the entire team.  The episode also unpacks why policies requiring sick employees to provide doctor’s notes can send a harmful message of distrust and why flexible, inclusive guidelines create a healthier workplace culture. Dr. Ward and

As "The Veterinary Viewfinder" podcast enters its ninth year, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, reflect on what's ahead for veterinary medicine in 2025. In this special year-end episode, they highlight emerging trends and topics poised to shape the profession. The duo discusses the groundbreaking passage of Colorado's Proposition 129, introducing mid-level veterinary practitioners known as Veterinary Professional Associates (Veterinary PAs) and its implications nationwide. They also explore the expanding role of artificial intelligence in diagnostics, exam conversation transcription, client communications, and patient monitoring, emphasizing its potential to enhance—not replace—veterinary professionals. Other key topics include emerging controversies over monoclonal antibody therapeutics and new monoclonal antibody drugs entering the dermatology and pain management markets, advancements in wearable pet technology, and the evolving landscape of veterinary continuing education. The hosts ad

Welcome to an annual ritual on "The Veterinary Viewfinder," where we pause from tackling tough topics to celebrate the holidays with humor, creativity, and heart! This week, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, share a special tradition: a veterinary-themed rendition of "Twas the Night Before Christmas." Beckie's original poem captures the spirit, dedication, and sacrifices of veterinary professionals while sprinkling in some lighthearted nods to chocolate ingestions, holiday emergencies, and the camaraderie that defines the profession. From vet techs, receptionists, assistants, and managers to oncologists, orthos, and GPs—this poem celebrates everyone in the veterinary community. Through laughter and real-life reflections, this episode is a love letter to veterinary teams everywhere. It's a reminder of the magic you create, the lives you save, and the joy you bring to pets and their families, even during the busiest holiday season. Take a break from the hustle, enjoy some holiday cheer, an

The holidays are here, but not all the cheer makes its way into the workplace. This week on "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle a sensitive yet often overlooked issue: exclusion during the festive season. Imagine this: a colleague brings invitations for a holiday gathering, handing them out in full view of someone who's not invited. For veterinary team members already feeling left out, these moments can cut deep and damage workplace morale. Dr. Ward and Beckie dive into the tricky dynamics of managing social interactions within clinics. From addressing cliques to deciding if management should intervene, they explore how to foster inclusivity and harmony—especially during the holiday season. The episode also covers related dilemmas of exchanging holiday cards and gifts and participating in external parties and events. Beckie and Dr. Ward share real-world examples of workplace exclusion, highlighting how subtle behaviors can escalate into significant morale an

For the first time in over 140 years, a pug has won the National Dog Show! While this historic win brings joy to pug lovers worldwide, it also raises critical questions for veterinary professionals. In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, dive into the implications of this historic win for veterinary professionals and pet owners alike.   As a breed often associated with significant health challenges, the sudden spotlight on pugs raises questions about a potential surge in their popularity—and the veterinary responsibilities that follow. In this episode, Ernie and Beckie explore the potential consequences of heightened pug popularity, from increased demand for this breed to the ethical dilemmas surrounding brachycephalic health issues. They revisit the ongoing discussions about breed bans, which have targeted pugs in several countries, and examine what this victory could mean for the future of breed-specific legislat

The holiday season is a time for giving, and this week on The Veterinary Viewfinder, Dr. Ernie Ward and co-host Beckie Mosser, MPA, RVT, spotlight an incredible initiative that helps veterinary professionals in need: the Veterinary Industry Giving Tree. In this heartfelt episode, Beckie shares the origin story of her nonprofit organization, which she founded to provide financial and emotional relief to colleagues struggling during the winter holidays. Whether covering unexpected bills or simply easing the burden of the season, the Veterinary Industry Giving Tree connects donors with veterinary professionals in need. Dr. Ward and Beckie discuss why the holidays can be especially challenging for veterinary teams, with increased emotional stress, financial strain, and the unique demands of the profession. They explore how small acts of kindness can create a big impact, inspiring listeners to participate in this year's Veterinary Industry Giving Tree. Don't miss this uplifting conversation filled with hope, co

In this week's episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, dive into a hot-button issue in the veterinary profession: the effectiveness (or alleged lack) of state veterinary medical boards in addressing complaints and disciplining licensees. Inspired by a recent investigative report from North Carolina, this discussion examines whether veterinary professionals are being held accountable when complaints arise, how these cases impact public trust, and whether some complaints are going too far and harming veterinarians. Dr. Ward and Beckie explore the legal framework governing veterinarians, the challenges of title protection, and the role of social media in shaping reputations. They also discuss how inconsistent or lax disciplinary actions by boards can harm the credibility of the profession and create a ripple effect across the veterinary community. Whether you're a veterinary professional concerned about your license or a pet owner curio

In this episode of “The Veterinary Viewfinder,” hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, discuss Colorado's groundbreaking Proposition 129, which officially establishes the role of Veterinary Professional Associates (VPAs). Renowned animal law attorney Mark Cushing, a leading voice in shaping veterinary legal frameworks around the U.S., joins the conversation.   Proposition 129 introduces VPAs, a new position aimed at expanding the scope of veterinary teams. Mark Cushing shares his perspectives on Prop 129 as he is driving between law conferences to break down the specifics of this legislation, dispel common misconceptions, and explain its implications for clinics, clients, and the future of veterinary care. From addressing workforce shortages to potential challenges in implementation, this episode unpacks it all.   Whether you’re a clinic owner, credentialed veterinary technician, or a curious veterinary industry professional, this discussion offers valuable insights into how this legislation coul

In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and Beckie Mosser, RVT, MPA, shine a spotlight on the crucial yet often unsung role of veterinary practice managers.  November 10-16, 2024, is Veterinary Practice Manager Recognition Week, a time dedicated to acknowledging the dedication and tireless efforts these professionals bring to veterinary clinics.  Dr. Ward and Beckie dive into practice managers' daily responsibilities and challenges, from streamlining clinic operations to fostering a positive workplace culture that helps teams thrive despite challenges. They share insights on how these managers create stability and continuity, ensuring clinics run smoothly and clients receive the best care. The episode also highlights ways veterinarians and teams can show their appreciation and make practice managers feel valued, from a simple thank-you to organizing small celebrations in their honor. Tune in to discover why a strong practice manager can genuinely be the backbone of a veterinary

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, MPA, dive into an urgent issue facing veterinary professionals: the decline of preventive care visits and the growing trend of pet owners seeking wellness advice outside the clinic. As wellness exams, vaccinations, and senior care consultations decline, veterinarians are feeling the impact. With the rise of AI-driven tools, (questionable) social media influencers, and accessible online advice, pet owners are turning to alternative sources for preventive care tips and longevity strategies. Dr. Ward and Beckie explore why this shift is happening and discuss how veterinarians can reclaim their role as the primary preventive care providers. They share practical tactics and communication strategies for engaging pet owners, emphasizing the value of early disease detection, quality of life improvement, and the unmatched expertise of veterinary professionals. Tune in to learn how veterinarians can reestablish their position in preve

Welcome to this spine-chilling episode of "The Veterinary Viewfinder!" This week, Dr. Ernie Ward and registered veterinary technician Beckie Mosser dive into the eerie world of (allegedly) haunted veterinary clinics. With Halloween around the corner, we're exploring the paranormal tales that have left many veterinary teams wondering if they're truly alone during those late-night shifts. From shadowy figures seen after-hours to strange, unexplained noises echoing through clinic halls, our colleagues across the country—and beyond—have shared their supernatural experiences. These ghostly tales range from curious spirits seemingly checking in on patients to spooky apparitions that might make even the bravest veterinarian shiver. Join us as we delve into these mysterious occurrences that some veterinary teams encounter, especially during Halloween. This episode isn't just for thrill-seekers; it's a look at how these supernatural events can "shape" the "spirit" of teams working in veterinary practices, strengthen

In this week's episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, shine a spotlight on a vital yet often overlooked part of veterinary teams—sales representatives. From pharmaceutical, lab, and food reps to distributors and specialty companies, these professionals play a key role in keeping veterinary clinics running smoothly and efficiently. As the end of the year approaches and fresh off National Veterinary Technician Week, many clinics rely on their reps more than ever—often without recognizing their efforts. Dr. Ward and Beckie discuss the unspoken challenges reps face, including feeling undervalued or being taken for granted, especially during busy seasons when clinics call on them for help with events and celebrations. This episode explores the sometimes tricky relationship between clinics and reps, highlighting how veterinarians and staff can become better partners. Tune in to learn how your clinic can foster healthier, more respectful interactions with sales re