Ux Australia Audio (from 2015)

One of the biggest challenges for design leaders today, is creating cultures of trust & authenticity that allows people to thrive. Feelings are the most under-utilised tool we all have to shape culture. Carolyn will explore through her own experiences, how acknowledging and utilising feelings has guided her & the team at Creatable to create more impactful experiences for our people and our users.

How do we set our future design leaders up for success now and not leave until they become a design leader? Our talk will share how our trials and tribulations of challenging the norm of a leadership team, to ensure we stay true to our principles and break the mold for inclusion.

Designing practices for hybrid and flexible teams requires a very clear understanding of what must be consistent and what can be flexible. In this presentation I will draw on some specific case studies and stories from my time as both a researcher and consultant in business process design and work practice. As researchers we talk about a desire to make our findings relevant to industry and as consultants, managers and leaders we talk about drawing on evidence. Over the last 7 years I have been wearing both of those hats simultaneously and it has had tremendous benefits for both my research and my consulting practice.

In a complex and uncertain world, businesses have focused on the importance of 'telling a good story' to cut through the noise. But how can designers use storytelling to inform their day-to-day work? Not just when crafting presentations or communicating to clients, but within the DNA of our digital products. In this talk, we'll take proven narrative structures and apply them to the new world of websites, apps and emerging technologies. UXA2022 Day 2

Scaling UX Culture. UXA Day 2

Defending design: writing to influence UXA Day 2

Do you squirm in your seat when asked to introduce yourself? Do you find networking awkward and embarrassing? In meetings, do you find yourself keeping quiet even though you have something to say? Does a quiet evening at home with a book sound more attractive to you than an evening socialising with people you’ve never met? If your answer to most of these questions is yes, congratulations: you are (probably) an introvert. As an introvert, you lose energy when engaging with people rather than gain. People engagement is not optional if you want to lead. So how do you lead as an introvert? In this talk, Tim Yeo will share techniques he's used to manage his own introversion in order to lead as a designer. He'll also share power tips he's learned leading a fully remote global team during coronavirus isolation that play to an introvert's strengths. UXA2022 Day 2

Death to “best practice”: The journey to cohesive design practice at scale. UXA2022 Day 2

Inclusive design for cognitive disabilities, neurodiversity, and chronic illness. UXA2022 Day 1

UX Australia Day 1 How Enterprise Software Can be Saved by UX Research and Service Design.

The inspiring story of how DeadlyScience came to be. The challenges and celebrations of the journey so far. UXA2022 Day 1

Have you ever wondered how the answers of voice devices or conversational robots are designed? And what should be considered while designing inclusive interactions at public spaces? In this talk I will present a case study of an iterative interaction design approach of a voice-based service robot for a museum. You will gain an understanding about the complexity of public spaces and the challenges of inclusive designing for diverse user groups, along with helpful methods to complement your design process. UXA2022 Day 1

UX Australia 2022 Enterprise Service Design for Government: De-risking the design and delivery of digital services.

So you’re designing with accessibility guidelines (WCAG), but how are you designing for vulnerability and inclusion? This talk will share some of the vulnerability guidelines we have developed for websites, products and services to ensure we are designing inclusively. UXA2022 Day 1

UXA2022 Day 1

In a world where we are striving for increased velocity, greater productivity and better efficiency we talk about the unexpected Value we produced through the process of stretching our design sprint over 5 weeks instead of a single day. We’ll talk about how we seeded a design thinking model which encouraged a deeper understanding of our most vulnerable members while generating a cultural shift into collegial cross-team collaboration. You’ll not only get an insight into the value pockets we extracted, but also gain insights into a practical format to run your own design thinking sprint. We’ll share the insights we gained along the way as well as a practical format to run your own design thinking sprint. UXA2022 Day 2

UXA2022 Day 2 Have you ever had to design training for an online audience? You probably had a few questions. What’s the optimal lesson length? Should it be delivered live, or pre-recorded to enable self-paced learning? How can you maximise for social learning? In 2020, Justin created an online cohort course that teaches visual thinking to designers around the world. In doing so, he tried his best to answer the above questions. Through this case study, Justin shares some strategies and best practices for online training, including principles of ‘New Learning’ pioneered by Mary Kalantzis and Bill Cope

When you’re an individual or very small team trying to establish design capability in a novice area, it is critical to change the mindset and the culture so that improved design (and improved product outcomes) can flourish. Having been the first ‘designer’ introduced into different government transformation projects in different government departments, as well as similar situations in commercial organisations, I can share some personal observations (which won’t be attributed to any department individually!), share some stories and offer some specific advice which might help others build design understanding in similar contexts. UXA2022 Day 2

Would you like to take on a new role as a product manager or product leader, work more effectively with product managers as a UX practitioner in a product-led organization., or reframe your UX design orientation (and reinvent your career!) in terms of digital product design writ large? User Experience is arguably the best foundation for becoming a Product Manager, but it will only get you part of the way there. So, what are the UX-related skills, complementary technology, and business expertise you’d need to master to succeed as a product manager? Learn how to leverage your design “superpowers” and user experience training to thrive in a product-centric workplace, achieve better outcomes in terms of product UX, develop more efficient teams, and foster better work environments. UXA2022 Day 2

Succeeding in Design 2022 Belonging in design.