Informações:
Sinopse
Discussions about CRM and marketing automation solutions and best practices. Analysis of the latest CRM and CRM-related industry news. Hosted by Steve Chipman from CRM Switch https://www.crmswitch.com and Sam Biardo from Technology Advisors http://techadv.com
Episódios
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098 Wistia Adds Audio
07/12/2020 Duração: 15minAn interview with Josh Johnson, senior product manager at Wistia, about Wistia's new audio hosting platform for marketers. Learn more about the audio offering. Chris Lavigne's excellent post and video about how to build a Soapbox Station for video recording.
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097 David Campbell of SugarCRM
23/10/2020 Duração: 37minDavid Campbell, Vice President of Product Marketing at SugarCRM, joins Sam & Steve to discuss sales, marketing, customer support, data, AI and the customer experience.
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096 Muting Rogan
01/10/2020 Duração: 35minThe west coast in flames, whether a podcaster should host the next presidential debate, CRM product news from Inforum, updates from HubSpot's virtual Inbound conference.
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095 Emoji Queries❓
06/08/2020 Duração: 33minSam's commitment to golf, the NHL and NBA bubbles, deploying CRM & training CRM users during a pandemic, using emojis for product searches, the most effective forms of marketing in 2020
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094 Zooming Requirements
25/06/2020 Duração: 34minA moratorium on CEO interviews, iOS 14 & location tracking, an "off the grid" mobile option, marketers' digital transformation, new Google My Business features, gathering requirements & conducting online workshops.
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093 Meteorologist Backdroppings
30/04/2020 Duração: 30minMusings about online meeting technologies and how they're being used. How CRM vendors are helping out with discounts and free components.
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092 Adaptation
21/03/2020 Duração: 27minSam & Steve talk about ways to adapt your sales and marketing to our current reality.
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090 Craig Charlton, CEO - SugarCRM
17/01/2020 Duração: 32minSam interviews Craig Charlton of SugarCRM
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088 Power Shutoffs & Parasites
25/11/2019 Duração: 28minReasons for our absence -- long vacations, Public Service Power Shutoffs and parasites. bpm'online becomes Creatio. More Salesforce acquisition rumors. Dreamforce '19 report. Video outreach. Observations on Gartner Magic Quadrants. CRM industry maturity and commoditization. Accelerated release cycles by CRM vendors. Vendors increasingly aligning their offerings around analysts' "three pillar" expectations.
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087 Beta Blues
24/08/2019 Duração: 25minSam's iOS 13 beta testing blues, Gartner Magic Quadrant for Sales Force Automation, a variety of HubSpot to CRM integrations, declining website visitor conversion rates.
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086 Rich Green of SugarCRM
28/06/2019 Duração: 30minRich Green is Chief Product Officer and CTO at SugarCRM. Rich leads SugarCRM's engineering and product management teams and is responsible for the product vision and global strategy of the award-winning Sugar platform. In this episode, Sam and Steve ask Rich for his perspectives on and his vision for CRM.
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085 Widespread CRM Panic
18/05/2019 Duração: 32minMassive Salesforce outage, multi-tenant vs. single tenant hosted CRM databases, SugarCRM acquires Collabspot and Salesfusion, Sugar's new quoting module, Sage sunsets SageCRM Online, bpm'online's low code no code, citizen developers.
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084 Max Altschuler of Outreach
31/03/2019 Duração: 31minSam & Steve talk to Max Altschuler, Vice President of Marketing at Outreach, about sales engagement and how Outreach facilitates multi-channel sales communication with prospects. Max is co-author of Sales Engagement: How The World's Fastest Growing Companies are Modernizing Sales Through Humanization at Scale.
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083 Seedy CRM
27/02/2019 Duração: 29minA discussion with Greg Martinelli about CRM in the agricultural business. Greg is an ag sales trainer, coach and speaker. Greg's website.
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082 Polar CRM
30/01/2019 Duração: 31minThe deep freeze hits Chicago just in time for the bpm'online conference. Sam previews his talk at the conference.
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081 Winery CX
09/01/2019 Duração: 36minSam's latest wine club, when & why Infor CRM wins, a look back at 2018 acquisitions, ContactOut Chrome extension, Wix gets into CRM, "CX" in 2019, CRM in email client sidebars, CRM AI in 2019, 5 CRM trends for 2019, bot backlash.
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080 UX Darkness
16/11/2018 Duração: 30minInstead of show notes for this episode, we'd like to use this real estate to provide information about an option for making a donation to victims of the Camp Fire. Since you're most likely reading this on your mobile phone, please text CAWILDFIRES to 90999 to make a $10 donation (the Red Cross and AT&T).
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079 Bionic CRM
05/10/2018 Duração: 30minDreamforce 2018, Inform, CRM AI offerings, SugarCRM's input on why they win deals.