Booster Shots From The Doc

Soft Skills are all about motivated and engaged employees, more customers, more sales and more profits.

More customers and more sales in 2013. Listen and discover how!

Customers will often judge your level of service based on how you respond to a mistake. This podcast will explain how to do it well.  For more FREE blogs and motivation tips, come and join us.

Do you really know why customers buy from you rather than your competitors? This edition gives three tips to ensure customers keep buying from you.

It's inevitable that you will lose clients and customers for a whole range of reasons, many of which are outwith your control. It's vital to hold onto the customers you have; listen to this podcast and find out how to do it.

No one is going to believe in you until you believe in yourself. You have qualities and skills that other people do not have. Listen to this edition of Booster Shots for tips on how to boost your self-esteem.

Does your boss motivate you, or do you find him or her difficult to deal with. Here are 10 tips to motivate your boss, deal with difficult situations and achieve more positive results.

Your level of success in terms of your happiness, emotional wellbeing, and anything else you desire, is a direct result of how you think and how you talk to yourself.

It is very easy for a manager to fall into the trap of condemning one of their team as a no-hoper or a problem child. It may turn out that this person should not be on your team, but perhaps you need to get to know them a little better.

Before accepting what you say; people need to 'buy' you first. This edition of Booster Shots offers six points for success when dealing with people.

It's not only in their personal buying decisions that people are driven by their emotions; business buyers are also emotional.

If you're in sales or own a business, then dealing with resistance is a big challenge. This episode of Booster Shots suggests some practical actions you can take to deal with indifference.

People more or less behave as you expect them to. If you believe that your staff are not to be trusted with customers; that they will turn up late, and go home early - this is exactly what they will do. There is another way - listen to this podcast and make your life easier.

How do you find more clients and customers? There are two ways - 1. You get them to come to you and buy your products or services. And - 2. You go to them and sell them your products or services. If you are not comfortable with 2, the selling bit, then here are some actions you can take to get customers to come to you.

'How do I motivate my staff?' That is one of the key questions I'm most often asked by business owners and managers. This podcast will provide the answers!

When was the last time you had really great customer service? This podcast reveals the truth about what makes it great!

You probably have brand names on certain items of clothing; Nike, Adidas, Gap or Armani. Do these organisations pay you to promote their brand? I don't think so. So why not promote your own brand?

If you're in the business of finding new clients and customers, or trying to make more sales, then you will hear the 'No' word more than most people. So why do we hear the 'no' word and how can we minimise it? This podcast makes six suggestions.

Have you ever wondered why customers buy your product or service? Here are 3 reasons customers will buy from you rather then your competitors.

Make no mistake about it; if you want highly motivated employees who deliver business results, then you better spend more time on the human aspects and less time on the business. Because people make profits!