Sson : Shared Services & Outsourcing Network

In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digital Transformation, Technology, AI and Automation, Data Analytics, Shared Services and BPO. Emma and Barbara dissect: ✅ A case study of how the CM&C (change management and communications) team at JTI handled the pandemic and managed operations systematically✅ Why change management has emerged as a critical enabler for GBS at JTI✅ A foundational framework to guide GBS leaders in setting up a change management team (particularly as we move towards a post-pandemic recession) For the full details on that and a lot more,