Hec Stories

Gary Klein is a research psychologist famous for pioneering in the field of naturalistic decision-making. He studied how people make life or death decisions under extreme time pressure and uncertainty, especially firefighters, military generals or ICU nurses he has observed on the field. He is the best selling author of « Sources of Power » edited by MIT Press, « Streetlights and Shadows » and most recently « Seeing What Others Don't: The Remarkable Ways We Gain Insights ». He presented a PreMortem method of risk assessment in 1998, summarized in a classic HBR article, he published in 2009 a joint study with Daniel Kahneman « Conditions for intuitive expertise: A failure to disagree » after several years of collaboration, and he was one of the leaders of a team that redesigned the White House Situation Room. « Whenever you find yourself on the side of the majority,  it is time to pause and reflect ». Mark Twain During this phone interview with Gary Klein, who likes to debunk false assumptions and limit