Belk On Business

Some businesses are in a position where they need to be optimized, others transformed.  Optimization would include improving productivity and the customer experience.  Transformation is generating new revenues, new service or product offerings, new business models or change of business structure.   Optimization is needed when  There is an opportunity to increase revenues from existing services (price increases for example) Opportunity to improve productivity without increasing headcount (increase efficiency),  Reducing or eliminating unnecessary expenses – ask the question “if we reduced or eliminated this expense, would it have any impact on the bottom line?” The customer experience needs to be improved – not delivering the value the customer is seeking – are we meeting or exceeding expectations and bringing value?  Transformation of a business comes when: A business expands their service or product offerings.  A situation where new opportunities arise that compl