Talking Business Now

Conflict has become a dirty word in the workplace. But, according to our guest on this episode of Talking Business Now—New York Times bestselling author Dr. Liane Davey—companies that avoid or defer conflict find themselves struggling with "conflict debt.” Davey, an organizational psychologist, is the author of The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track. She says: "Think of conflict debt like credit card debt. Conflict debt is the sum of all the contentious issues that need to be addressed to be able to move forward but instead remain undiscussed and unresolved. Like credit card debt, conflict debt compounds as leaders who avoid conflict pay interest dealing with drama, tamping down passive-aggressive behavior, and trying to patch eroded trust."Tune in to learn:Why we need more conflict in our organizations.How to have conflict productively.Why tension that is healthy and productive should be encouraged.The 3-step process for communicating with someone who disagree