Cx Show: Conversations On Customer Experience
Customer Journey Mapping with Jim Tincher
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:39:23
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Sinopse
In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.
