Tactical Dent Tech

In today's episode of the Tactical Dent Tech Podcast, I'm talking about something that can absolutely make or break your hail business: Getting paid. If you're in hail repair, retail PDR, or running a shop, this is one of those lessons you either learn the easy way… or the hard way. I'm breaking down what we call "securing the back" — making sure insurance money is actually secured before the vehicle leaves your shop. We get into: Why you should never release a hail car before payment is secured What a Proof of Payment is and why you need it The insurance companies that create the biggest headaches Why State Farm and USAA can slow things down Direction to pay, power of attorney, repair authorization & transport forms Why scaling a hail operation requires admin systems Personal checks vs cashier's checks (and where we draw the line) Why policies matter more than emotions in business How growth forces better systems in PDR shops The truth is, when hail volume scales up, the old "trust the customer" ment