Restaurant Owners Uncorked - By Schedulefly

Jason Berkowitz, a veteran restaurant operator and the founder of Arrow Up Training. Berkowitz shares his "origin story" rooted in a four-generation family of funeral directors, which taught him that true hospitality is about shifting one’s ego to support others during their most vulnerable moments. The conversation explores the critical balance between technology and humanity, with Berkowitz arguing that tools like digital scheduling should be used to automate "crappy" tasks so leaders can spend more time on the floor engaging with their teams and guests. He also offers practical advice for independent owners, emphasizing that "organized people work in organized environments" and warning against the common pitfalls of opening a second location without proper systems and project management tools.10 Key Takeaways The Root of Hospitality: True hospitality is the ability to set aside your ego and provide the specific support a person needs in their current emotional state. The "Two Questions" Framework: Every