Estate Agency X

Send us a textWhen culture is strong, the numbers follow.Recorded live at EAX 10 'Lead Without Limits', Rob Brady hosts a world-class panel of independent agency owners who go beyond theory and share what actually drives performance in today’s market.Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris and Matt Giggs unpack the leadership rituals that make values real, from recognition that changes behaviour to coaching that unlocks performance at every level. They speak candidly about toxic hires, tough decisions, and why waiting too long to act costs morale, clients, and cash.This episode dives into:• Turning values into daily behaviours• Recognition systems that build belief• When (and how) to remove the wrong person• Structure that replaces chaos with clarity• Leading through shifting markets without losing your soulThe conversation closes with a hard truth every owner must face: you can’t do everything and lead well. Stepping fully into the CEO role is what unlocks scale, resilience, and lon