Your Sales Matter

Shep Hyken is a customer service expert, author, and speaker. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset. Shep has been awarded the Council of Peers for Excellence (CPAE) by the National Speakers Association and installed into their Speaker Hall of Fame and was the President of the National Speakers Association from 2014-2015. Shep founded Shepard Presentations in 1983 and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheus