Just Minding My Business

You're obsessed with getting new customers, but the world's top brands are quietly focused on a different goal. Ken Rapp, the CEO and Co-founder of BluStream will reveal the simple retention strategies they use to build unbreakable loyalty and create lasting profit.Ken Rapp is the CEO and co-founder of BluStream, a company reshaping how brands build loyalty, reduce churn, and drive revenue after the sale, by owning the product experience. With a career spanning over two decades in digital transformation and customer experience, Ken has consistently been at the forefront of connecting technology to real business impact. At BluStream, he leads the charge in helping D2C and subscription brands solve one of the most critical (and often overlooked) problems in marketing: post-purchase drop-off. While most platforms focus on acquisition or reactive support, BluStream’s PX platform is designed to activate and personalize the customer journey from the moment a product arrives - through usage, replenishment, renewal,