Estate Agency X

Send us a textRunning an estate agency is one thing. Scaling it efficiently while maintaining strong foundations? That’s another challenge entirely. In this episode of Estate Agency X, Mark and Rob sit down with Ben Moser, Operations Director at Petermans Estate Agents, to explore what really drives a successful agency from the inside out.Ben shares his journey in a family-run business, revealing how operations can be the difference between stagnation and growth. From tracking key stats to navigating family dynamics, he breaks down how smart decision making and open communication can transform a small agency.But it’s not just about what happens behind the scenes. Ben lifts the lid on strategic moves in lettings, the power of compartmentalisation, and how the right software can supercharge efficiency in sales, property management, and beyond. He also talks about why standing out in this industry isn’t about copying the competition, it’s about getting the fundamentals right, from faster completion times to vide