Housing News

This week on the Power House podcast, Diego sits down with Jay Bray, the CEO of Mr. Cooper. Jay joined Nationstar in 2000 and brings over 25 years of mortgage serving and origination experience. They discuss Mr. Cooper’s growth and acquisition strategy, specifically the Flagstar acquisition, which brought Mr. Cooper's servicing book up to $1.5 trillion from $1.2 trillion at the end of Q3. They also talk about finding a sustainable balance between their servicing and origination business, how banning trigger leads would — or rather, wouldn't — affect their business, and what AI advancements they’re looking at as we head into 2025. Here's what you'll learn: Mr. Cooper’s servicing business has performed well in a rising rate environment. Flagstar's acquisition brought Mr. Cooper's servicing portfolio up to $1.5 trillion. AI is enabling revenue growth without increasing headcount. Long-term customer relationships will mitigate potential trigger lead bans. The industry needs to be ready for higher rates, for