Visual Workplace Radio: Let The Workplace Speak

Imagine reaching such high levels of quality control—at such a low cost—that quality becomes free? Or actually pays? Last week, Martin Hinckley (quality expert and author of Make No Mistake) described the difference between mistakes and variation. This week, he explains that while many organizations still view variation as the enemy, few have learned how to control it without Statistical Process Control (SPC). They have yet to learned what Martin knows: mistake-proofing is the way to not only control variation and the other two sources of defects—but, at the same time, eliminate forever the need for data collection, process tracking, downstream inspection, and statistical analysis! For all their brilliance, W. E. Deming along with the developers of Six Sigma at Motorola (Mikel Harry & Rigel Stewart) failed to recognize this: how to reduce defects without using SPC. Tune in this week and learn more about achieving world-class through mistake-proofing. (Gwendolyn returns next week!)