Digital Shop Talk Radio

ATI award winner for Best Growth Profit Ed Platt and Michael Bennett share 5 growth lessons for automotive repair shop owners.

LIVE from ATI SuperConference in San Antonio, TX! Join Tom Dorsey and listen in as we mic up attendees and talk about SuperConference, the experiences between shops and their coaches, and their key takeaways from the automotive industry, ATI, and AutoVitals.

Phil Sylvester (Concours Motors) and Frank Scandura III (Frank's European Service) join our host Tom Dorsey (AutoVitals) and talk about the TOP 5 DO'S AND DON'TS when you are training your staff. Topics covered include: - How to get Service Advisor and Technician buy-in - What NOT to do when training staff - What TO DO while you are training your staff - Changing the engine while flying the plane - NEW Digital Shop Academy Microlearning Training Courses

Been trying to implement workflow management? Here are tips and tricks from two veterans who increased their shops efficiency by 30%. Annmarie Aristigue (Arizona Auto & Radiator Repair) and Brandon Mueller (Mueller’s Auto) join us and discuss the challenges a paper based shop experiences when dispatching work to techs, how that is overcome when a digital workflow is introduced, and also share tips & tricks that you can use in your own shop to increase shop efficiency.

Aram Tatarian (Aram's Auto Repair Center) joins our host Tom Dorsey (AutoVitals) and co-host Michael Bennett (ATI Coach) to share the TOP 3 things they his shop does everyday that helped them achieve a 40% increase in weekly revenue and how they sustain that week after week.

Guests Sergio Garza (Rick & Ray’s Auto Plaza) and Fred Gestwicki Jr (Fix-it With Fred) join our co-hosts Tom Dorsey (AutoVitals) and Frank Scandura III (Frank’s European Service) to share valuable insights on how they utilize the Business Control Panel (BCP) to: troubleshoot declining KPI’s analyze and track their shops daily performance measure efforts with staff and customer behavioral KPI’s reward employees that put out outstanding work

In this weeks episode our two special guests Teri Scafidi and Sara Savio join our co-hosts Tom Dorsey and Frank Scandura III to talk about workflow management inside a Digital Shop. Teri and Sara are going to share valuable insights about how they implemented a digital workflow inside their shops, what challenges they faced with the transition from paper to digital, and how you can avoid that and save yourself a bunch of time and future headaches. Transcript of Recording: Tom Dorsey: 00:01 Hello and welcome to this week’s edition of the Digital Shop Talk Radio. It’s Wednesday, February 13th 2019, my name is Tom Dorsey and I’d like to welcome my special guest co-host Frank Scandura III. Frank, say hi. Frank Scandura III: 00:18 Good morning from Las Vegas. Hi, everybody. Tom Dorsey: 00:21 Good morning from Las Vegas. And we are really thrilled to welcome our two special guests today. You know, women… dynamic women in the industry, leaders in the industry; Teri Scafidi from Eastside Bavarian. Hi, Teri. Teri Scaf