Digital Shop Talk Radio

Guests Sergio Garza (Rick & Ray’s Auto Plaza) and Fred Gestwicki Jr (Fix-it With Fred) join our co-hosts Tom Dorsey (AutoVitals) and Frank Scandura III (Frank’s European Service) to share valuable insights on how they utilize the Business Control Panel (BCP) to: troubleshoot declining KPI’s analyze and track their shops daily performance measure efforts with staff and customer behavioral KPI’s reward employees that put out outstanding work