Franchise Today

This week you are going to have the pleasure of hearing from another very affable and capable franchise executive, as my guest today is Stacey Ryan, Chief Operating Officer at The School of Rock, one of my favorite franchised brands.  As their website describes them, "The School of Rock is a trailblazing global children’s franchise concept, that has over 2 decades, established locations in 15 countries across the globe.   Now, with more than 338 locations globally, they are also the largest music school franchise in the United States, helping aspiring musicians master skills, unleash creativity and develop tools they need to thrive in life.  They do it all, with their patented, performance-based curriculum, improving people’s lives with the power of Rock n' Roll. Stacey joined School of Rock as an Independent Consultant in 2015, and worked her way up the ropes to VP of Operations, and ultimately COO.  Stacey oversees the day-to-day administrative and operational functions of School of Rock worldwide. As you

This is a very special Edition of Franchise Today, in celebration of Veterans Day, coming up Saturday November 11th 2023, at 11AM.  Celebrations and parades will be kicking off across America in honor of all those who have served in our Nation ‘s Armed Forces.  To help us better understand the close ties and connections between veterans and franchising, we are joined today by my good friend and IFA VetFran Chairman, Ralph Yarusso.   Ralph is the Chairman of IFA’s VetFran Committee.  His franchise career spans almost 40 years of experience, holding executive-level positions with multiple brands.  But all of that came after first spending many years as a very successful multi-unit franchisee, with as many as 15 locations under his ownership in multiple cities.  Ralph is a United States Air Force Veteran, a Certified Franchise Executive (CFE) and a Certified Franchise Consultant (CFC). No matter the role, zee or zor, Ralph Yarusso is passionate about helping others succeed in franchising and has always been ha

Paul Damico grew up on Long Island, in New York. He holds 3 degrees in culinary and restaurant management including a Doctorate of Business Administration in Restaurant, Food, and Beverage Management from Johnson and Wales University. Paul began the first 14 years of his career working for the Host Marriott organization, working on travel plazas and airport development, before getting into the more traditional side of the restaurant business many years later.  He has had a spectacular career leading up to his most recent assignment, but as he will explain, it hasn’t all been roses. But in his present role as President of Fuzzy’s Taco Shop, this 3X Undercover Boss is all fired up fired up and excited to take this emerging brand nationwide.      

Tarji Carter has been in franchise development for many years.  Beginning with Carvel and Cinnabon at Focus Brands, and stops along the way at Dunkin Donuts, WIngstop and Bojangles.  Today, she is the President of Guest First Services, a boutique consultancy and the Founder and President of The Franchise Player, a revolutionary initiative that aims to expand the number of Black-owned franchises across the country, by providing education, resources, and opportunities to aspiring franchisees and small business owners. She operates out of suburban Atlanta, developing and executing strategic franchise expansion plans and lead-generation tactics for her brand partners.  On her Guest First Services website she says, "If You Don’t Build Your Dreams, Someone Will Hire You to Build Theirs!"  Well, in Tarji's case, she's got the best of both worlds.  She has built her dream of owning her own business AND her clients hire her to help them build theirs.  Well, how's that for win/win?  

Some have suggested that Floor Coverings International is to the flooring industry what Amazon is to retail.”  My guest today, Floor Coverings International President and CEO Tom Wood says, “This business model is only becoming more and more relevant. Homeowners are looking for convenience and value, and they reward us for delivering it. Our ability to disrupt the flooring industry by bringing the flooring directly to the customer is exactly why our franchise will continue to grow over the coming years. Tom Wood joined Floor Coverings International in 2005 after previously serving three years as a Vice President of it's parent company FirstService Brands,overseeing the strategy and operational direction of several brands within their franchising portfolio. Tom actually initially joined FSB as a franchisee in 1985 and had worked in a few of its sister companies, including: College Pro Painters as both a franchisee and as an executive at CertaPro Painters as Vice President and part of the founding team. This w

Bio-One Inc. is the first crime and trauma scene cleaning franchise, with over 100 locations operating in 41 States. Bio-One is committed to providing excellent service in recovery and suicide cleanup, homicide cleanup, hoarding situations, junk removal, deceased animal recovery, and much more.  Leading the charge, Bio One President Danessa Itaya is no stranger to franchise leadership in the service brand space.  In fact, she brings 30 years of experience in the franchise industry, 10 of which were spent in national and international leadership roles, growing what are now household brand names, like: Molly Maid, Maid Right, and Property Management Inc., (PMI). Danessa also serves on the IFA’s  Women in Franchising Committee and was named one of Entrepreneur’s Top Influential Women in Franchising in 2022. With her lead by example style, she’s excited to embrace the culture of ‘Help First’ and continue making a difference in the lives of others. Danessa Itaya, this week on Franchise Today.

This week I feature another in my series of Rising Stars in Franchising.  In fact, this week’s Rising Star also checks the box for amazing women in franchising as well..My guest is Julie Cartwright, a truly inspiring, emerging franchisor, who is making all the right moves to assure sustainable growth through sensible franchising.  Julie is the President of an impressive, emerging brand called Pvolve.  In 2017 Julie’s partner, Rachel Katzman went searching for solutions to feeling broken from high-intensity workouts, which when mingled with her chronic scoliosis pain, caused her to search for a better way to get the results she wanted in terms of sculpting her body, minus the aches and pains and broken body that comes along with high intensity workouts.  So, with that as her motivation, Rachel sought some seed capital to create a new modality that they’ve now dubbed, “functional fitness.”  That investor, a successful serial entrepreneur in his own right, also just happens to double as Rachel’s dad.  With his

This week I’m joined again, by industry veteran Greg Longe, CEO at Phoenix Franchise Brands, the franchisors of Fetch Pet Care, Door Renew, Spray Foam Genie and Furry Land, Mobile Grooming.  In our first installment, we talked about his storied franchise career and how that's led to the creation of Phoenix Franchise Brands.  This week, we discuss the road aheadd and how their mission is to, “Help those with entrepreneurial spirits create a legacy for themselves, their families, and the communities that they serve.” They do so living and breathing the following five core values:  Honesty, Character, Courage, Inclusivity and Integrity.  As you’ll hear yet again, Greg is rich in experience and collectively, his team is changing lives, one business at a time, across their ever-expanding portfolio of brands, with a combined 130+ years of franchising experience.   Greg Longe, with a look ahead, this week on Franchise Today.

Frank Fiume is a pioneer in the youth sports industry and the founder of i9 Sports—the nation’s first and leading franchisor of youth leagues and camps. Since 2003, i9 has generated over 300 million dollars—with more than two million participants in 900 communities across 30 states nationwide.  A baseball fanatic and native of Queens, New York, Frank graduated from St. John’s University and began a career as a medical equipment sales rep, though he was determined to pursue his life’s true purpose. So in l995, he created his own adult men’s softball league, ABA Sports. The start-up company quickly grew to over 900 teams in just six years, making it the largest adult sports organization on Long Island. In 2003, Frank sold ABA in order to create i9 Sports, a business that catapulted him to national recognition and that Entrepreneur magazine ranked as the #1 children’s fitness franchising. Frank has been featured on Fox Business News, HBO Real Sports, and in dozens of publications and national news media outlet

This week I’m joined by industry veteran Greg Longe, CEO at Phoenix Franchise Brands, the franchisors of Fetch Pet Care, Door Renew, Spray Foam Genie and Furry Land, Mobile Grooming.  Their mission at Phoenix, is to, “Help those with entrepreneurial spirits create a legacy for themselves, their families, and the communities that they serve.” They do so living and breathing the following five core values:  Honesty, Character, Courage, Inclusivity and Integrity.  As you’ll hear Greg is rich in experience and collectively, his team is changing lives, one business at a time, across their ever-expanding portfolio of brands, with a combined 130+ years of franchising experience.   Greg Longe, this week on Franchise Today.

Brad Hillier, CEO of Re-Bath, who has successfully prioritized strategies to energize frontline workers and generate impressive results.Brad emphasizes that while digital technologies are essential, authentic human connection and 'real' experiences play a crucial role in making brands great. He has identified several best practices that have proven effective in energizing frontline workers: Cultivate a Culture of Appreciation: Recognize and appreciate frontline workers for their invaluable contributions. Implementi employee recognition programs, foster a culture of appreciation, and celebrate individual and team achievements, organizations can boost morale, job satisfaction, and overall productivity.Empower with Autonomy: Grant autonomy and decision-making power to frontline workers enabling them to take ownership of their work and make meaningful contributions. Allow employees to leverage their firsthand knowledge and expertise, fostering innovation, problem-solving capabilities, and increasing engagement.Pr

Huey Magoo’s was founded in 2004 by Matt Armstrong and Thad Hudgens, two southern boys with a passion for quality chicken and a penchant for serving others. Now, Andy Howard and other former executives from one of the world’s largest and fastest-growing franchise chains, Wingstop, have partnered with the founders, bringing a shared passion and laser-like focus for the perfect chicken tender, crafted into everything that Huey Magoo’s offers today. Their leadership team includes other notables of Wing Stop fame, including Wes Jablonski, Mike Sutter, Matt Poleos, and Bill Knight.This week,Huey Magoo's President and CEO Andy Howard serves it all up, on Franchise Today.  

Master Messaging helps clients increase their revenue in predictable and sustainable ways. Their approach applies the latest principles in behavioral psychology. These include how individuals perceive value and communicating in ways that increase engagement throughout the buyer’s journey. This empowers sales reps to communicate value with prospects and customers, which is crucial for increasing revenue. David Kurkjian, Author of "6X - Convert More Prospects to Customers: A Road Map for Early-Stage Sales Conversations" and Creator of Master Messaging, breaks it all down.  This week, on Franchise Today.  

Celebree School is a Maryland based company which has been in business since 1994 and is on a mission to grow its portfolio of franchised schools across the country.  Franchising only since 2019, they boast 42 locations open and operating, with 51 more in development, across 13 states.  As a company, their mantra is to elevate the level of early childhood education through their unique offering of brand, curriculum, talent and experience, all carefully woven into the fabric of the communities that they serve.    This week, we hear all about it from Celebree School's Founder, President and CEO, Richie Huffman.  

This week we celebrate National Chicken Wing Day, by sharing some amazing stories about the birth and growth of chicken wings, as a culinary delight and the company responsible for taking a once regional appetizer, to the center of the plate, GLOBALLY!  Buffalo Wild Wings Co-Founder Scott Lowery and National Buffalo WingFest Founder and Promoter, the Wing King himself, Drew Cerza, this week on Franchise Today.   

It's a new day at Foot Solutions and President and CEO John Prothro joins us this week to lay it all out.  What a strange irony that we air this episode on this, the 2nd Anniversary of the passing of Foot Solutions founder, my good friend and serial entrepreneur, the late, great, Ray Margiano.  

Entrepreneur Magazine tells us that more than 14 billion square feet of carpet and flooring is installed in homes and businesses each year — and every inch of it must be cleaned at some point. That’s why a Chem-Dry franchise is a year-round business with ongoing, significant earning potential. Chem-Dry’s patented Hot Carbonating Extraction process put them on the map almost 50 years ago. The process, which uses water and no harsh chemicals, dries quickly and is safe for kids and pets. It sets the tone for almost five decades’ worth of market leadership, including more than 50 green-certified products and services. Ed Quinlan, Chem-Dry's President tells us all about it.

Dr. John Hayes is the Titus Chair for Franchise Leadership at Palm Beach Atlantic University.  He is listed among the “most influential people in franchising” by 1851 and SeoSamba. An accomplished Professor, author, speaker, Dr. Hayes now adds host and producer to his credentials, as he brings us Season 3 of the "franchise-centric and web-based, TV series, Franchise Hotseat. On numerous occasions John Hayes has served on franchise corporate boards including The Dwyer Group, (now Neighborly) and HomeVestors.   Dr. Hayes has also been a franchisee of several concepts, as well as the franchisor of a major American franchise company, and a consultant for franchisors in the U.S. and abroad. Now, he is hosting the third season of Franchise Hot Seat, a web-based TV  series that gives rising franchisors the chance to seek the mentorship, advice or financial support of established leaders of the franchise community.. Dr. John Hayes, this week on Franchise Today.    

When Dan & Ashley O’Loughlin opened their first Petbar Boutique in Dallas, TX, back in 2015 they no doubt, had no idea how different scaling their business would be from operating it.  Fast forward the tape to the opening of their second company-owned store, on their way to embarking upon franchising, in 2022 and the difference between opertating and scaling, is now evident.  Now, with some 17 locations open and more on the way, they have, in their infinite wisdom, added a seasoned franchising professional to their team, in the name of Greg Koffler and he’s here to tell us all about it.  Then, remember to stick around after the interview.  That’s when I’ll share my own amazing Petbar "pet-parent" experience to the conversation.  It's all right here, right now on Franchise Today!

Dr.. Noah St. John is known worldwide as “The Father of AFFORMATIONS®” and “The Mental Health Coach to The Stars.”  Working with 8+ figure company CEOs and individuals since 1997, Noah’s clients have added more than $2.8 Billion dollars in sales by following his legendary methods.   Noah is famous for helping his clients make more money in just 12 weeks than they made in the past 12 months, while returning 3 hours per day and 4-8 weeks per year to them personally, that used to be time spent at their prior routines. Noah has appeared on over 1,000 media outlets including ABC, NBC, CBS, Fox, The Hallmark Channel, Entrepreneur and SUCCESS Magazine. He also does keynote presentations and leads private workshops for groups ranging in size from 100 to 10,000+. This week, he adds Franchise Today to that illustrious media list.