Secrets Of Success
Maureen Burns - Winning On Purpose
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:28:00
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Sinopse
Bill Horan talks with Maureen Burns, author of WINNING ON PURPOSE. Maureen will discuss what is the Net Promoter Score (NPS), what is the "golden rule" to achieve a high NPS, how Discover card and Enterprise Rent a Car achieved success by following this rule and why targeting shareholder success leads to mediocrity and decline.
