Google Cloud Platform Podcast

This week on the GCP Podcast, Carter Morgan and Max Saltonstall are joined by Amit Kumar and Vasili Triant. Our guests are here to talk about new features in Contact Center AI. Amit starts the show helping us understand what Contact Center as a Service is and what makes this unified platform so useful for enterprise companies. The scalability helps keep costs down and overall satisfaction up while leveraging advances in cloud. UJET and Google Cloud have worked together to bring this AI advancement, and our guests describe the partnership and evolution CCAI. CCAI has streamlined the Contact Center as a Service space, helping businesses work efficiently and while putting an emphasis on positive experiences for the end customer. CCAI users can use the platform straight out of the box or customize it to build specific experiences with tools like Dialogflow. Amit further describes the tools available like Interactive Voice Response and for which circumstances each tool would be most useful. The journey to CCAI can