Helping Sells Radio

Episode 62: Kristen Hayer Explains Why Customer Success Managers Need To Love Their Data

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Sinopse

Kristen Hayer, Founder and CEO of "The Success League," a customer success consulting firm that works with executives who are ready to build and develop a top performing customer success team, joins Helping Sells Radio to talk about why CSMs need to embrace data and learn to use it to create a seamless customer experience for their customers. Easier said than done, but Kristen has practical tips for CS teams keen to grow their impact. Subscribe at helpingsells.substack.com