Helping Sells Radio

This is first in a series of podcasts in anticipation of ClientSuccess's annual CS100 Summit Conference. We are calling this series the CS100 Summit Preparation pack. To kick off the preparation pack, Nils Vinje from Glide Consulting and CS100 Summit speaker, is back on the show for the third time. We talk to Nils about customer maturity impact on what level of services you provide, what he's talking about at CS100 Summit, and you are much better off spending 30 minutes documenting a process rather than perform that process over and over from memory. Because if you take that process and multiply it across a team of customer success managers, you will develop a lot of inefficiencies and deliver widely varying customer experiences.  Even if you cannot make it to CS100 Summit 2018, this episode gives you a taste of Nils' talk.  Learn more about CS100 Summit:  http://cs100.clientsuccess.com/ Go download those resources Nils talked about in the show:  https://glideconsultingllc.com/