Cx Leader Podcast With Steve Walker
Caring Beyond an NPS Score
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:23:40
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Sinopse
Senior living is much more than simply providing a service to a customer. Families depend on the care and attention living facilities provide to their loved ones. Steve welcomes Jonathan Ruchman and David Pruett of Brookdale Senior Living to discuss how they manage a CX program that includes over 800 living facilities across 45 states.
