Qbc Podcast On The Customer Experience
Customer Experience #11: Core Competence – Product Knowledge
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
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Sinopse
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “The key to producing a great customer experience is taking product knowledge, knowing who you’re going to have a chat with and finding out what that person is interested in.†The challenge for a sales [...]
